Downloading transactions

Question

Just a question to see if anyone else is having the same issue.   Recently when I download transactions from my credit union to Quicken it gives me the latest ones but often also gives me transactions that were done days or even months ago and  have already been reconciled.   For example today I did my daily download and got 2 new transactions and also 2 from February that were cleared a long time ago.   Not sure if Quicken or Credit Union issue.   Any thoughts would be appreciated.   I'm running the newest Beta Test update by the way.

Quicken Kristina · Answer

Hello @BruceStorey and @Boatnmaniac,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.

Boatnmaniac · Answer

Same with me.  Not a big deal but a bit of a curious hassle.

Another possible cause:  In Jan-Mar there have been a few times where a 1-2 transactions would not download.  It appeared to be a random event and occurred with some (not all) EWC and EWC+ accounts.  Toward the end of March those missing transactions started to download and over about 2 wks all of the missing transactions were completely downloaded.  So maybe this is a side effect of that issue and fix?

BruceStorey · Answer

Might be related to the new feature.    Not a big deal just kind of a hassle to manually delete them.   Was mostly curious if others had seen the same thing.   Apparently yes!  lol