Downloads stopped 1/7/2024, accounts: all synchrony bank

davismw77

I have been unable to download to these accounts since 1.7.2024

Amazon - Synchrony

Belk - Synchrony

Sam's Club - Synchrony

I have tried many of the recommendations from this site and others online. None have been successful. Any assistance would be appreciated—long-time

jacobs

@davismw77 This is a community site for Quicken users — e.g. it's mostly fellow Quicken users here, with a handful of Quicken moderators — but it is not Quicken Support. If you're looking for help or an answer with your connectivity problems, I suggest you contact Quicken Support by phone. Their representatives have tools to look at log files on your computer to try to resolve your problem.

Quicken Anja

Hello @davismw77,

Aside from being unable to download transactions, do you receive any specific error code(s) and/or message(s) while trying to connect that you can provide us with here, please?

Check back and let us know! Thank you.

davismw77

Image 5-4-24 at 07.08.jpeg

This is all I get. I can access my other synchrony accounts on line. I did not have any problems before 1/7/2024.

Thanks,

Mike

davismw77

I guess the delay is caused by my request occurring on a weekend. Hopefully, next week I will get an answer.

jacobs

@davismw77 This is a community site for Quicken users — e.g. it's mostly fellow Quicken users here, with a handful of Quicken moderators — but it is not Quicken Support. If you're looking for help or an answer with your connectivity problems, I suggest you contact Quicken Support by phone. Their representatives have tools to look at log files on your computer to try to resolve your problem.

davismw77

Thanks for letting me know. Appreciate it. Have a great weekend.

tmcblane

https://community.quicken.com/discussion/comment/20432718#Comment_20432718

I get the exact same thing for the past 2 months,