Downloads stopped 1/7/2024, accounts: all synchrony bank

davismw77
davismw77 Quicken Mac Subscription Member ✭✭
edited June 2024 in Download, Add/Update Accounts (Mac)

I have been unable to download to these accounts since 1.7.2024

Amazon - Synchrony

Belk - Synchrony

Sam's Club - Synchrony

I have tried many of the recommendations from this site and others online. None have been successful. Any assistance would be appreciated—long-time

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Best Answer

  • jacobs
    jacobs Quicken Mac Subscription SuperUser, Mac Beta Beta
    edited May 2024 Answer ✓

    @davismw77 This is a community site for Quicken users — e.g. it's mostly fellow Quicken users here, with a handful of Quicken moderators — but it is not Quicken Support. If you're looking for help or an answer with your connectivity problems, I suggest you contact Quicken Support by phone. Their representatives have tools to look at log files on your computer to try to resolve your problem.

    Quicken Mac Subscription • Quicken user since 1993

Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @davismw77,

    Aside from being unable to download transactions, do you receive any specific error code(s) and/or message(s) while trying to connect that you can provide us with here, please?

    Check back and let us know! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • davismw77
    davismw77 Quicken Mac Subscription Member ✭✭
    Image 5-4-24 at 07.08.jpeg

    This is all I get. I can access my other synchrony accounts on line. I did not have any problems before 1/7/2024.

    Thanks,

    Mike

  • davismw77
    davismw77 Quicken Mac Subscription Member ✭✭

    I guess the delay is caused by my request occurring on a weekend. Hopefully, next week I will get an answer.

  • jacobs
    jacobs Quicken Mac Subscription SuperUser, Mac Beta Beta
    edited May 2024 Answer ✓

    @davismw77 This is a community site for Quicken users — e.g. it's mostly fellow Quicken users here, with a handful of Quicken moderators — but it is not Quicken Support. If you're looking for help or an answer with your connectivity problems, I suggest you contact Quicken Support by phone. Their representatives have tools to look at log files on your computer to try to resolve your problem.

    Quicken Mac Subscription • Quicken user since 1993
  • davismw77
    davismw77 Quicken Mac Subscription Member ✭✭

    Thanks for letting me know. Appreciate it. Have a great weekend.

  • tmcblane
    tmcblane Quicken Mac Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20432718#Comment_20432718

    I get the exact same thing for the past 2 months,

This discussion has been closed.

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