payment transactions for multiple chase credit cards posted to incorrect accounts

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Hcs
Hcs Member

I have multiple chase credit cards.

Payment transactions from the same bank account are routinely credited to the wrong credit card account.

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  • Quicken Kristina
    Quicken Kristina Moderator mod
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    Hello @Hcs,

    To assist with this issue, please provide more information. When did you first notice this issue? Which version of Quicken were you using when the issue started? Which financial institution is the payment account with? Do you have any bill reminders for these payments? Do you manually document any of these payments in your register? Are the downloaded transactions matching to anything? Are they downloading as a transfer to the wrong account (and if not, then how do they appear in your register)? Are all of the payment transactions posting to incorrect accounts? If not, have you noticed any pattern to the ones that are incorrect? Are all of your other transactions downloading into the correct accounts?

    I look forward to your response!

    Quicken Kristina

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  • UKR
    UKR SuperUser ✭✭✭✭✭
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    In case you have issues with transfer transactions not being generated correctly:
    IMHO, for best results manually enter transfer transactions into your register BEFORE you download transactions from the bank which contain the transfer confirmations. For recurring transfers use scheduled reminders and enter them a day or two before the due date.
    Be sure to use distinct Payee Names for each transfer / credit card payment to avoid confusing Quicken - memorized payee entries.
    That takes the guesswork out of the downloading process. Because a correctly entered transfer transaction already exists in your account registers, the download process should just match the downloaded transfer transaction to the existing one in both accounts.