payment transactions for multiple chase credit cards posted to incorrect accounts
I have multiple chase credit cards.
Payment transactions from the same bank account are routinely credited to the wrong credit card account.
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Hello @Hcs,
To assist with this issue, please provide more information. When did you first notice this issue? Which version of Quicken were you using when the issue started? Which financial institution is the payment account with? Do you have any bill reminders for these payments? Do you manually document any of these payments in your register? Are the downloaded transactions matching to anything? Are they downloading as a transfer to the wrong account (and if not, then how do they appear in your register)? Are all of the payment transactions posting to incorrect accounts? If not, have you noticed any pattern to the ones that are incorrect? Are all of your other transactions downloading into the correct accounts?
I look forward to your response!
Quicken Kristina
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In case you have issues with transfer transactions not being generated correctly:
IMHO, for best results manually enter transfer transactions into your register BEFORE you download transactions from the bank which contain the transfer confirmations. For recurring transfers use scheduled reminders and enter them a day or two before the due date.
Be sure to use distinct Payee Names for each transfer / credit card payment to avoid confusing Quicken - memorized payee entries.
That takes the guesswork out of the downloading process. Because a correctly entered transfer transaction already exists in your account registers, the download process should just match the downloaded transfer transaction to the existing one in both accounts.-1 -
To Kristina…
I addressed this three times to Kristina but the post disappeared (twice), so I'll just post a new question!
When did you first notice this issue? a while ago but much worse since new Chase security
Which version of Quicken were you using when the issue started? R56.9
Which financial institution is the payment account with? Schwab
Do you have any bill reminders for these payments? no
Do you manually document any of these payments in your register? only to correct the chase account
Are the downloaded transactions matching to anything? only sometimes when I make the corrections
Are they downloading as a transfer to the wrong account (and if not, then how do they appear in your register)? Yes
Are all of the payment transactions posting to incorrect accounts? nowadays, yes
If not, have you noticed any pattern to the ones that are incorrect? nowadays they chase account is invariably wrong
Are all of your other transactions downloading into the correct accounts? yes
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and, I'm now realising that it's not only payment transactions being mis-posted.
there are credit card transactions which are being misposted to wrong accounts and one recent charge which has not been downloaded to any of the chase accounts!
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In case you have issues with transfer transactions not being generated correctly:
For best results manually enter transfer transactions into your register BEFORE you download transactions from the bank which contain the transfer confirmations. For recurring transfers use scheduled reminders and enter them a day or two before the due date.
Be sure to use distinct Payee Names for each transfer / credit card payment to avoid confusing Quicken - memorized payee entries.
That takes the guesswork out of the download process. Because a correctly entered transfer transaction already exists in your account registers, the download program should just match the downloaded transfer transaction to the existing one in both accounts.It might also be a good idea to verify that your Quicken account registers are linked to the correct bank accounts. Cross-linking card account 1234 to Quicken register 2345 will definitely cause downloaded transactions to appear in the wrong register.
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Don't know why you couldn't find the prior discussion. I clicked on your UserID, and then Discussions and found it easily.
I've asked the mods to merge these discussions.
[Merged Post]
Q user since February, 1990. DOS Version 4
Now running Quicken Windows Subscription, Business & Personal
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
The primary objective of my using Quicken is to automatically download transactions.
If it can't do that reliably, and I have to enter these transactions manually, what's the point of Quicken?
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Hello @Hcs,
Did you follow the suggestions in @UKR's earlier post?
As stated towards the end of the post, you may want to double check that your accounts are connected to the correct accounts in Quicken. To do that, go to Tools>Account List, click the Edit button next to the account you need to check. The General tab should show you the Financial Institution and account number that the account in Quicken is connected to.
Thank you!
Quicken Kristina
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