CLOSED 8/5/24 PayPal-CC-501 QWIN/FDP-2505 error in QMAC

Quicken Kristina

We are receiving reports that customers trying to add PayPal accounts are getting a CC-501 error in Quicken for Windows and a 2505 error in Quicken for Mac.

We are aware of the issue and are trying to gather more examples. If you are encountering this issue, please go to Help>Report a Problem in your Quicken program and send a problem report with log files attached. Please reference Ticket# 11075452 in the problem report. While you will not receive a response for problem reports submitted through the program, these submissions do go directly to a database that is accessible by members of our Product and Development teams, escalation teams, and other internal support channels.

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!

(Ticket# 11075452)

Quicken Jasmine

UPDATE 5/28/24

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!

Quicken Anja

ONGOING 6/4/24 

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Kristina

CLOSED 8/5/24

This alert has been closed due to low activity. However, this issue is still ongoing and is still being investigated.

Thank you!