Still unable to connect/link/download NFCU accounts
Anja stated this issue was "resolved." But each time I try to connect my accounts I get a message from NFCU saying the link was successful, but Quicken provides the blue circle of heck. The following message is on the website used to sign into my NFCU account:
Please tell Anja that this was not fixed. And please help. I've been having this issue for over a year now.
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Hello @PWillette,
Could you please provide the link where you saw that this issue was marked as resolved?
If you follow this link, you can see that @Quicken Anja updated the alert for this issue yesterday regarding it still being ongoing.
I apologize for the inconvenience caused.
-Quicken Jasmine
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Thank you, Jasmine, for the link. I'm glad the alert was updated yesterday.
So frustrating…but I really appreciate your help. I will continue to follow the thread from Anja.Perry___:-)
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By the way, here is a screenshot of the "resolved" message from 6/12/2024:
And here is the link:
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Hello @PWillette,
The resolved Alert you referenced was for a different widespread issue that was being experienced across all online accounts from multiple different financial institutions. However, the issue you are experiencing is specific to NFCU which is still ongoing.
Hope this clarifies things! Thank you.
-Quicken Anja
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Same here. Got an email from Quicken today that said it was fixed, but alas, it still gives the same error.
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Have been trying to update the account linkage since last week. As of 18 Jun, still get the auth aggregator error posted above in Chrome even though NFCU texts me that my links to 3rd party system have been updated. Safari just says page expired if I attempt the reconnection process in that browser.
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This is still occurring, even with most recent update to Quicken. Here the screenshot from my attempt tonight, 18 Jun 2024 (AFTER updating Quicken on my Windows 11 system:
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And when I try to "Reauthorize", guess what happens. Yup…error message below:
Been going on for months. Will you reimburse me the cost for annual membership?
Will you give me credit for the MONTHS of inability to connect?0 -
I am getting the same Internal Server Error like everyone else. Come on Quicken and NFCU, fix your problems before forcing everyone to this new method of doing things that doesn't work.
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[Removed - No Soliciting]
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[Removed - Violation of Community Guidelines]
When will this problem be fixed?
When will there be compensation for inability to utilize the services contracted and promised by Quicken?
[Removed - Disruptive]0 -
Followed the instructions for linking Navy Federal Credit Union Accounts. This is the result:
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Hello @PWillette,
"When will this problem be fixed?"
As stated in the Alert previously linked in this thread by @Quicken Jasmine, we do not have an ETA on when a solution will become available. Quicken's product development and escalation teams do not provide an estimate of when fixes will be completed and released. Additionally, this specific issue is being caused by NFCU's servers blocking our connection, and as advised in the latest update in the Alert, you will need to contact them directly.
Thank you!
-Quicken Anja
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Hello, Anja. As you suggested, I contacted NFCU. They stated that their software was working properly. They recommended that I notify Quicken. When I told NFCU that Quicken stated this was an NFCU issue, they asked me to have your software engineers contact NFCU so that they can work together to solve this issue. Can you please have your software engineers speak with NFCU software engineers?
Your patience is remarkable…having to deal with all these complaints for so long and yet not finding a solution. A less patient person would probably be very frustrated at this point. Quicken is lucky to have your services.0 -
Also, I received the following email on June 18, 2024:
I tried multiple times to update as directed in the email and I continue to get the same error.
What should I do? It states I have to update by June 27, 2024.
Can you please help?
Thank you for your kind reply.-1 -
Thank you for your replies @PWillette,
The issue is being caused by NFCU's servers rejecting the connection. We do not have access to NFCU's servers, which is why we recommend contacting NFCU directly for assistance. When you contact them, you may need to request a higher tier of support or a supervisor, since they are more likely to be knowledgable about integration with 3rd party software.
Thank you!
Quicken Kristina
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Quicken Kristina: NFCU says the authorization is there (I have four emails and four texts confirming this). But then it doesn't close the connection and go back to the quicken software. Because this is an issue for all the customers of Quicken who have NFCU as their bank, it needs to be addressed by Quicken working with NFCU, not individuals calling into the bank tech support. Will Quicken be extending the deadline for making this switch until it is resolved?
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I just had success after getting that same error. I contacted NFCU, and they recommended I clear the NFCU-specific cookies from my Chrome browser. I also made sure my OS and Quicken were updated. When I next tried to update the connection from Quicken to NFCU, I got an error from NFCU indicating a temporary technical issue with signing in - which might have been a coincidence. I cleared NFCU cookies from Chrome again, and then initiated the updated connection from Quicken, and this time I was able to log in to NFCU, select the accounts, and proceed with updating the connection on all my accounts.
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Still doesn't work. Cleaned out all NFCU cookies as has been suggested, and get past the HTML error message, and the NFCU web page says all is OK, but the Quicken process, after a long time contemplating, say it failed with a connection error, and try again.
Pretty sad. I worked with production software for many years, and testing is an important issue to a successful product. This problem has been going on for nearly a year. Shouldn't be that hard.
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I'll try again.
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WOW!!!
I had to clear my entire browsing and cookie history, but I was finally able to connect all of my accounts.
Thank you, D Weiss. You were incredibly helpful.
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Today, I got the same " 'status' : 500" error PWillette posted to start this thread. Later I noticed a text message from NFCU that my NFCU account "has been linked to the requested third-party service."
I went back into my Quicken Classic Premier and tried to redo the NFCU connections. This time, after entering my NFCU credentials and seeing the accounts, I didn't include the sharecheck overdraft protection account. Not sure if that was the fix, but that second attempt to link the accounts worked.
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I was receiving the same status: 500 errors from Navy Federal as others. I deleted all cookies from Chrome and the update worked.
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Navy Fed has a long history of not playing well with aggregators like Quicken, Mint, etc. Once again it is failing us and I am about ready to abandon this CU that I have been a member of since 1962. Of course, NFCU always blames the other party for the faults/errors. I had high hopes that Quicken would be able to overcome these issues.
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Thank you D Weiss. Your solution of clearing cookies helped me to resolve this issue. I normally use chrome, but instead of clearing cookies I changed default browser in windows to firefox. It worked since I didn't have any NCFU cookies in firefox.
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I am still getting this error and calling NFCU they have no idea what I am talking about. now Quicken is offline… any help would be great!
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My Quicken connection to NFCU was working fine until I updated to the new connection. Now, it no longer works. Why???
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Same issue, text says account linked, but Quicken fails. I think part of the problem is it has split my accounts into two groups one using current logon info the other uses an old user name (when accounts were accessed solely by user number) I have been manually downloading my NFCU accounts for years ever since they added two step authorizations and every time Quicken goes to fix I end up with insane corrections and duplicate transactions that go as far back as 18 months. What a nightmare I always do a back up and have to run fix accounts always. For the subscription price you'd think……………
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This issue is still not resolved. I have been having problems for several months now. Every time I try to download/update, it says I have to authorize all the accounts again. I do what it says, and then it will text me that they are authorized, and I've had to do it several times in a day. I have to manually go into NFCU, and download transactions from each and every account. Then I have to login to my husband's account, and manually download all of his transactions. With one of the manual downloads, there was over 1,000 duplicate transactions that took a day to correct and get me back to the proper balance. The subscription is starting to not be worth it. I have deleted the connection, started over with a new connection, and when all the accounts come up, it won't let me link to the specific one, because it's not listed. That is happening with PAYPAL, Paypal Credit, and PayPal Mastercard/Synchrony. I've RESET them up and now it won't link because they aren't showing. I've never had as many problems with Quicken that I've had in this last year (and I've only used Quicken since it first came out…without a subscription). I'm not sure what happened (yes I do…NFCU's new stupid website) but this needs to get fixed. It is taking hours instead of minutes for me to get work completed on mine, my husband's, and my elderly parent's finances.
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