Penfed (Pentagon FCU) not connecting (again!)

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I wanted to see if it's just me, since I didn't see any Alerts about it. Penfed is failing to connect for downloads or for adding accounts. This problem started Wednesday, June 12 in the morning and has persisted until now.

About every six months, Penfed connections fail and take days (sometimes weeks or months to fix). The last outage affected me for about four months. Pretty sure it's not a Mac-specific problem.

Is anyone else having problems with Penfed?

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @Harry D,

    I have taken the time to look further into the issues that you are experiencing and have found that you are receiving an FDP-102 error message with your Pentagon Federal Credit Union account(s).

    Error 102 (or FDP-102) is displayed when a bank is selected that is unavailable; or you have changed your sign-in information with your financial institution and the new credentials are not carried over to Quicken. You may follow this link to access a FAQ that provides more information and troubleshooting steps. It is recommended to save a backup before proceeding (just in case).

    I hope this helps!

    -Quicken Jasmine

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  • Harry D
    Harry D Member ✭✭
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    I've submitted my case to Quicken Care (Dora) who said that they are escalating my case. I've already tried all the troubleshooting steps. Based on my previous experience with this persistent error, it is either Quicken or Penfed (or a combination) that is at fault. I hope it doesn't take months this time to find a solution.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @Harry D,

    Thank you for coming back to update us!

    Please do not hesitate to reach out with any further questions or concerns.

    -Quicken Jasmine

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  • daa5
    daa5 Member
    edited June 27
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    [Removed - Disruption/Speculation]

  • Harry D
    Harry D Member ✭✭
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    After more than two weeks, the problem remains. Those of us who use Quicken to download transactions from Penfed are used to it now — every six months or so, connections succeed either rarely or not at all. It takes Quicken some days or weeks (or months!) to resolve the issues. The issues are timeout errors — either Quicken is not waiting long enough to scrape all the transactions or else Penfed changes its operation so that Quicken can't connect any more. Is this a common experience for those at other banks? I don't have this problem with my credit card or other bank accounts.

    I am still waiting for a resolution to the problem from Quicken Support. Luckily, every now and then (on average once per 24 hours) Quicken can connect and update transactions to that point. I hope I'm never in a hurry.

  • Quicken Kristina
    Quicken Kristina Moderator mod
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    Thank you for your reply,

    I can see that you already have an open escalation ticket for this issue. Due to that open escalation, we cannot do any troubleshooting since any action we take could interfere with what the escalated team is working on. Since the escalated team communicates by email, please keep on eye on your emails to see if they require more information/action from you.

    Thank you!

    Quicken Kristina

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  • Harry D
    Harry D Member ✭✭
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    My problems with connecting to Penfed are still hampering my ability to use the product. Things seemed pretty stable until the morning of June 12, when something changed.

    Connections to Penfed mostly fail; every now and then (maybe once or twice a day on average) they succeed. My other financial institutions haven't failed at all during this time. It's just Penfed that's the problem.

    Adding accounts has not worked at all since June 12, when something apparently changed with either Quicken or Penfed.

    Customer support said they pushed a fix that might work. There was no change. I got no reply when I reported this. Is my ticket still open?

  • Quicken Kristina
    Quicken Kristina Moderator mod
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    Thank you for your reply @Harry D,

    Yes, ticket 11119351 is still open. I can see they sent you an email on the 3rd and you replied to it.

    Thank you!

    Quicken Kristina

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  • Harry D
    Harry D Member ✭✭
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    Quicken Support said they thought they might have resolved the issue, but it is not resolved. I'm approaching four weeks without reliable updating of transactions to Penfed. Is anyone else having problems with them?

  • TryingHard09
    TryingHard09 Member
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    I also have a problem getting tired of paying for a subscription and then can’t use it for downloads on Pentagon Federal. If you can’t get the downloads to work then Quicken should cut the cost of the subscriptions.

  • Harry D
    Harry D Member ✭✭
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    Quicken did give me three months' extension to my subscription for the mess last winter. I don't want the free months of software that doesn't work — I'm willing to pay the three months for software that DOES work. Now Penfed is asking for 2-factor authentication stuff, which it NEVER did before. Is anyone else experiencing this?

  • Harry D
    Harry D Member ✭✭
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    The connection problems have gotten worse. Now when trying to add accounts, I get a two-factor authentication request for a code sent to my phone, but of course Quicken gives me no way to enter that code. Now Penfed seems to think my account is at risk and it requires a 2FA almost every time I sign into the regular web account. A very frustrated and unsatisfied customer!

  • Harry D
    Harry D Member ✭✭
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    I heard from Quicken Support today that they were working on my FDP-102 issues. They mentioned it was a widespread problem, which is sometimes all I need to hear — if I know the problem isn't just me, then I won't try a dozen possible workarounds to solve it. They basically told me to be patient and that when it's fixed they will let me know.

    I am falling back to importing downloaded transactions from a QFX file. It is somewhat inconvenient, but made easier by the fact that Quicken is smart enough to ignore transactions already imported/downloaded, so that I don't have to be precise about the date range I download/import. I suppose I can deal with that for a few more weeks while they're working on the problem. Good luck!

    All in all, I give Customer Support credit for keeping in touch, letting me know they hadn't forgotten me, and asking for more information to help diagnose the problem.