CC-503 OptumBank HSA

elockshine

For the last few days (since 6/19/24), I've been unable to use EWC to download my transactions from OptumBank. This is usually an error with the direct connection, as OptumBank uses the Healthsafe ID website/API for Authorization. I verified the connection on the website and I have (and so does Quicken) the correct username/password. This ususally indicates a change by Optum to their API, but when you call them, they deny they changed anything.

I was able to download the transactions directly, but it has 2 years of transactions, and I only needed 2 days. Steps to reproduce:

1. Open Quicken and do a One-Step Update
2. Get Error CC-503 and attempt to "Fix It"
3. Returns a successful update
4. Try update again: Same error
5. Login to OptumBank website with Username/Password.
6. Verify both Optum and Quicken show same password when "Password" is visible.

Possibly related to an MFA requirement too as a text message is sent when you login to website!

Quicken Jasmine

Hello @elockshine,

A CC-503 error occurs when your financial institution tells Quicken that your login credentials are incorrect. I know that you mentioned attempting some troubleshooting steps, however, I do recommend reviewing this FAQ regarding CC-503 errors. It will provide more information as well as step-by-step instructions for troubleshooting. It is recommended to save a backup before proceeding (just in case).

I hope this helps!

elockshine

Jasmine,

I tried the troubleshooting steps you outlined, still the same issue. I've done ALL the troubleshooting steps in the FAQ before I posted here (including the deactivate/reactivate [setup] steps).

I verified the login to the bank and Quicken, both the same username/password. IT DIDN'T HELP!

Like I said in the post, Optum will change their API requirements without telling anyone. This has happened before with them. I've already called them and they deny making any changes, but that doesn't mean they didn't, just that they haven't told their CS department.

Eric Lockshine, CISSP

mbrown530

I have same issue (getting Error CC-503). User and password in Quicken is correct (works for manual connection to Optum). I tried deactivating and setting up again, but still getting CC-503

elockshine

I just got off the phone with them. Apparently, THEY DISABLED 3RD PARTY AGGREGATORS from downloading transactions as of 6.21. This is due to Optum's requirement to impelemt MFA. As of right now, they only allow their own website access. And if you try to download transactions (From the Account Overview Page), you will get ALL TRANSACTIONS since Account Creation!

@Jasmine Can you get with your back end people and ask them to interface with Optum Bank and implement MFA to download transactions?

Quicken Jasmine

Hello @elockshine and @mbrown530,

In order for a financial institution to support downloads to Quicken and to be added (or re-added) to our bank list, the request to be added would need to be made and submitted by the financial institution to our service providers. If you want Quicken to be supported, you will need to contact your financial institution directly and tell them you'd like to download your accounts into Quicken.

I hope this information serves to be useful to you! Thank you.

Quicken Kristina

Hello All,

Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

Thank you!

(Ticket# 11132468/CTP-10272)