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CC-503 Error Getting Worse, keeps losing access to more accounts

AlbertD

I keep losing access to account downloads because of the CC-503 error coming from the Quicken Interface with the banks. I have contacted support and they said they had to "elevate the issue". That has happened 3 times and I have heard nothing back. Most recently, I had to change the password on my Barclay account. Next came the CC-503 error. I have tried to reset the account, Delete the access and try to re-add the account. I have followed every solution I have found in forum but nothing works. And I stall haven't gotten any other dolution from support.

First I lost access to my PayPal Mastercard, then to Merrick Bank, now Barclay. I have a new account with my credit union with the same login and my checking, savings, CD and Auto Loan. Those update fine, but when I try to add the new account to Quicken, irt says CC-503. ReallY??? That login downloads 4 sub-accounts fine but the same login is CC-503 trying to find the new sub-account???

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jeeper

have you tried any of these steps -

https://www.quicken.com/support/error-when-updating-accounts-cc-503/

AlbertD

I have done ALL of the steps listed in "Error When Updating Accounts: CC-503 | Quicken", including contacting support (3 different times). Support always wants me to try changing my passwords (again) or send them an error report, all of which I have done. Finally they say they have to "elevate it" (whatever that means) then they are done with me and the call (or chat) is ended. I have a certain amount of technical background and, as far as I can tell, the Quicken interface is not correctly transmitting the password information I am entering.

Quicken Jasmine

Hello @AlbertD,

Would you mind providing me with the ticket number that would have been given to you during your Quicken Support interactions?

Thanks!

AlbertD

Most recently, the ticket was 11059687 (in May).

Before that it was 11053572, there was one before that too but they said there was no information added.

Every time I contact them, they seem to want to start again at the very beginning.

Quicken Jasmine

Hello @AlbertD,

I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

Thanks!

AlbertD

After over 2 1/2 hours on the phone with support (and that "scheduled" call was 45 minutes late to begin with), then waiting 3 days before trying again (as requested by support)…
[Teir 1 ticket 11165158 - Tier 2 ticket 11165826]

Quicken Support seem no closer to finding out why I keep getting CC-503 (and now CC-929) errors now, or if they know, they haven't communicated anything to me. You would thing there would be some way they would give some feedback on trouble tickets, like maybe a weekly email about the progress or lack thereof. Something or anything to indicate they are getting somewhere.

It is not comforting that every time you talk to support it generates a new ticket number (indicating they might not be really tracking issues to resolution). It is especially frustrationg that it seems the only way to get ANY attention is to post in these community forums.

At this point, I feel I have wasted way to much time trying to resolve problems that are actually inherent software problems that QUicken does not want to acknowledge (or doesn't have a clue how it works) and my time will be much better spent finding a different financial tracking platform that does not have so many inherent problems. After more than 20 years of being a loyal user of Quicken (and Quick Books), I think I am done.

UKR

This may be just a shot fired into the dark …

I just read another discussion where a user's CC-503 problem with E*Trade Bank could be resolved. The user's logon ID contained an _underscore character. The user states that removing the underscore solved the problem.

If your logon ID or the password contains an _underscore or any of the special characters mentioned in https://www.quicken.com/support/error-when-updating-accounts-cc-503/ then please remove / replace these characters and try again.
Express Web Connect (Mac: Web Connect) - connected accounts do not support using these characters.

AlbertD

The only special characters I was using were an occasional "!" and the "@" in user ids that are email addresses. If you look through the forums, there are dozens of CC-503 complaints. A few may be user error, but most say they have done everything and there is no resolution from Quicken.

After literally hours on the phone with customer service, after numerous "escalated" tickets and with complete radio silence since then, from customer service, it seems they have no clue what the problem with their system or they don't know how to fix it.

John@113

I also an starting to lose faith in Quicken. The bank connectivity issues almost have me scared to run a OSU…wondering which bank will I lose this time?

No issues with credit cards & Investments.

I wish that there was a viable alternative.

John@113

I am also beginning to lose faith in Quicken. I have datasets dating back to 1995 and in those 29 years, I have never experienced the rash of CC-503 and CC-929 errors that are popping up. Following each OSU (which I do daily), I scroll through each bank account, click "reconcile" and pray that the current date appears on the online balance. It would be helpful if the OSU told me that a bank didn't update…but I am not seeing that.

Currently, I have one bank "down". My Mom's dataset has one bank down…interestingly enough a bank that I use (and works) in my dataset. Same login/password. CC-503s and if you try (and fail) enough times to connect, CC-929.

Quicken - please don't send me the copy/paste list of possible solutions. I have tried them all to no avail. I did call Customer Support but was put on hold and shortly thereafter the call was disconnected (not on my end).

I am pretty convinced that, over time, all of my bank downloads will disappear one by one.

Unfortunately, there is no other software that has the capabilities of Quicken. It works splendidly for credit card and investment accounts. And I have little choice but to stick with it until somebody comes up with a viable alternative.

It is just these damned bank downloads…this forum is literally littered with CC-503/CC-929 posts.

So, I added one more.

AlbertD

In another thread, they reported solving their similar problem by creating a new user id and transfering everything to that new account.

I was going to try this, but when I called customer service to transfer the credit balance of my membership (which only renewed in June), they were adament that a new user id would not help my issues. [The person I talked to was familiar with the CC-503 problems because he was on of the numerous agents I had spent hours diagnosing and escalating with.] They say it is a known and ongoing problem and that has been escalated but there is no estimated time of resolution at this time. [I have looked for any alert for this one but cannot find it.]

At this point, I have lost access to ALL of my bank accounts and about half of my credit cards. The agent said I could cancel and refund my membership payment, so now I have an Expired Subscription. That just means I have to put in everything manually, which is what I was forced to do anyway, but now I'm not having to pay for that privilege.

AlbertD

My Quicken data sets also date back to the 90s. I agree that I haven't found anything with the same capabilities as Quicken. Right now my Quicken is relatively worthless because I have to eneter everything manually. After a lot of research, I am test-driving one online soulution (30 day free trial) that seems to have the good connectivity, but the interface seems clunky to me. I don't know how much of that perception is just from my extreme familiarity with Quicken.

Later this week I am going to get a new activation and try Quicken with a new ID. I haven't decided if I should try to buy an activation direct from Quicken or buy from a reputible 3rd party. Advantage buying from Quicken is 30 days to cancel. Advantage to a 3rd party source is possibly a major coupon discount. Also, pretty sure the new ID will work a lot better if I clear all my account connection data before I connect my data to the new ID.

Quicken Jasmine

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.

AlbertD

https://community.quicken.com/discussion/comment/20446933#Comment_20446933

I have reported this many times. Their seems to be no way to find out if they are getting anywhere.

7/23 your new escalation ticket number 11165881

11165158 - Tier 2 11165826

11059687
11053572
11082157

AlbertD

https://community.quicken.com/discussion/comment/20445680#Comment_20445680

My Quicken data sets are about as old as yours. I agree that I haven't found anything with the same capabilities as Quicken. Right now my Quicken is relatively worthless because I have to eneter everything manually. After a lot of research, I am test-driving one online soulution (30 day free trial) that seems to have the good connectivity, but the interface seems clunky to me. I don't know how much of that perception is just from my extreme familiarity with Quicken.

AlbertD

So far, creating the new Quicken ID has restored access to all my downloads, even though customer service said it was unrelated. I have reset almost all of my accounts (I have a lot of them) and should be finished tomorrow. The couple I have left are PayPal and Wells Fargo. (The PayPal has always been problematic so I have save it for last.) I did get a couple communication errors when I first started, but I now believe those were more related to trying to set up some accounts later at night instead of during regular business hours.

Dave Hanson

AlbertD, thank you for your update!

I'm delighted that the new Quicken ID seems to have solved your very stubborn problems. I'm puzzled as to why a new ID might be a factor, though. Was your thinking that the request for data sharing was modulated through the quicken ID, such that a fresh ID would be a way to "hard reset" around the data corruption you were experiencing? Or was it something else?

The reason I ask is that I'm having problems similar to yours with several different credit card profiles. For Amex, I followed the advice in this thread to first reset all connections by doing a "backup copy", and then revoking American express access :

https://community.quicken.com/discussion/7942605/ongoing-2-17-24-american-express-missing-transactions

That didn't help at all.

Has the new profile continued to work well for you?

Would appreciate any other experience you have with this. TIA!

AlbertD

The new profile has given me back access to almost all (42) of my accounts. I did have to reset and accounts that had not lost access before I transitioned. I have not been able to access only two accounts, my DIllard's nor Wells Fargo credit cards. I also tried to add a new Truist account (one that I had never accessed before) and that did not work. On those 3 accounts, I got a different kind of error "Quicken is having problems communicating, it's not your fault".

My theory is that the Quicken protocols either do not clear old user (password/id) data or that Quicken stores a unique encryption key for account access in your user data and that gets corrupted. Before I went to the new user id I also tried deleting my cloud data to start new there and that didn't help either.