Error connecting to American Express, WCC Code: CC-506

Fazz
Fazz Quicken Canada Subscription Member ✭✭
edited August 20 in Errors and Troubleshooting (Windows)

Unable to connect to American Express, last connection was June 25th WCC Code: CC-506

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Comments

  • jrechtin
    jrechtin Quicken Windows Subscription Member

    Issues here as well

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Are you asking about

    • American Express for your credit cards,
    • American Express FSB
      or
    • American Express - Banking for savings and other types of accounts?

  • Fazz
    Fazz Quicken Canada Subscription Member ✭✭

    @UKR American Express credit cards, like many others no issues logging in directly to amex

  • Bob.
    Bob. Member ✭✭✭✭

    I just got CC-506 on AMEX banking (savings). CC seems to work fine.

  • Dave-Gee
    Dave-Gee Quicken Windows Subscription Member ✭✭

    Ditto the above. Website is fine. Quicken connection isn't. Always asks to send me an email or text message (thought they would only ask once - when Amex updated their site) and then CC-506. We usually get a message that Quicken is aware of the problem and is working on it. Is Support on their 4th of July break?

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. If you haven't already done so, please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience!

    Thank you.   

    Quicken Kristina

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  • BCMD
    BCMD Quicken Windows Subscription Member ✭✭

    Still unable to connect to AmEx bank, no longer showing error CC-506. I manually updated my account. Too many issues with Quicken, as a user for 20 years, I will no longer renew the service.

  • Bob.
    Bob. Member ✭✭✭✭

    I still get the verification AND CC-506 aas of this morning.

  • SRC1954
    SRC1954 Quicken Mac Subscription Member ✭✭✭

    FWIW, Amex says it will not support Quicken connection for their bank accounts because of "security issues". I closed my Amex Savings. Of course, it's possible that Quicken may get them to change their minds.

    Steve
    MS Money/Quicken Classic since 1991
    Quicken Simplifi since 2021

  • Bob.
    Bob. Member ✭✭✭✭
    edited July 2

    @src1954 Please provide a link to where AMEX says that. And specifies High Yield Savings if possible. I'd like to see this.

  • katwitch
    katwitch Quicken Windows Subscription Member ✭✭
    edited July 2

    To reinforce some statements above, this appears to be a decision made by American Express Bank. They are blocking Quicken connections. This is the response / statement provided to me by quicken support today: ​

    Tue 7/2/2024 10:56 AM

    "At this time, American Express Savings does not allow sites like Quicken or Mint to log in on behalf of our customers. This protocol is in place to protect Savings customers’ personal information. Savings does allow you to download transactions so that you can import them into sites like Quicken or Mint…"

    @Bob. here is the link to the official statement on Amex site:     https://www.americanexpress.com/en-us/banking/online-savings/faq/mint-or-quicken/

  • Fazz
    Fazz Quicken Canada Subscription Member ✭✭

    @katwitch

    I exclusively use credit card accounts, and I am experiencing this problem. In the past, I have had numerous calls with both Quicken and Amex regarding similar issues, with each company blaming the other. My experiences with Amex have always been professional and of high standards, but unfortunately, I cannot say the same for Quicken.

  • katwitch
    katwitch Quicken Windows Subscription Member ✭✭

    @Fazz my amex credit card connection works fine in Quicken. I had to do the Quicken / Amex reset update last week (there was a notification) but after that, no issues. Have you opened a support ticket?

  • Fazz
    Fazz Quicken Canada Subscription Member ✭✭

    @katwitch and everyone else.. I just called and tech support had an alert on file. They reset the connection to the server and I'm good to go!

  • Fazz
    Fazz Quicken Canada Subscription Member ✭✭

    FIXED: I just called and tech support had an alert on file. They reset the connection to the server and I'm good to go!

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Fazz,

    Thank you for coming to share!

    -Quicken Jasmine

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  • Bob.
    Bob. Member ✭✭✭✭

    Please explain fixed??

    I just tried before I came here. Had to verify AMEX Savings, but no more CC-506.

    Did you have to verify savings and is that now fixed for you folks?

  • George Tranum
    George Tranum Member ✭✭

    I'm still getting the CC-506 error.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • Bob.
    Bob. Member ✭✭✭✭

    MY cc-506 error is back this morning. Along with verify.

    Thanks for the post, @Quicken Anja . Does that "known issue" include the need to verify at least once a day if niot more or ONLY the CC-506 error?

    @Fazz are you still good after your reset?

    Thanks all.

  • P a u l
    P a u l Member

    Same issue as Fazz noted on July 1. Issue continues. I've been connecting to American Express card (not savings) for years using Direct Connect or Express Web Connect + in Quicken… same as with my other credit cards. Connection hasn't been successful since on or around June 25. Same "We're Sorry" message from americanexpress.com/account/oauth/error appears when trying to connect from Quicken. Same error if I try to add a new Amex card to Quicken. However, I can sign-in directly to my account at americanexpress.com with no issues, so the issue appears to be how Quicken is calling the login service at Amex.

  • Scott Saylor
    Scott Saylor Quicken Mac 2017 Member ✭✭✭✭

    The latest from American Express HELP…. https://www.americanexpress.com/en-us/banking/online-savings/faq/mint-or-quicken/?linknav=en-US-oneAmex-axpSearchResults-1&searchresult=Quicken

    Does the American Express Savings site integrate Quicken?

    At this time, American Express Savings does not allow sites like Quicken to log in on behalf of our customers. This protocol is in place to protect Savings customers’ personal information. Savings does allow you to download transactions so that you can import them into sites like Quicken by following these easy steps:

    1. Log in to your American Express Savings account
    2. Select the "Documents" tab at the top of the page
    3. Click the "Download Transactions" link towards the top right of the page
    4. Select the account that you want to download
    5. Select the “Start Date”, “End Date” and “File Type” you wish to download
    6. Select 'Download'

  • ckalinich
    ckalinich Member ✭✭

    Same issue has been persistent for several weeks since Quicken started popping the notice that Amex connection needed to be updated. All the credentials I enter are correct as it sends me the 2FA code and then bombs out after that code is entered with the CC-506 error. Be nice to just remove the notice till this issue is resolved.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    We have received confirmation from American Express that the MFA prompt for each online account update is working as designed as this is the intended process they have put in place.

    Please note that the error CC-506 is a separate known issue.

    Thank you!

    -Quicken Anja
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  • Bob.
    Bob. Member ✭✭✭✭

    Thanks for that Anja. I have already started to move my savings elsewhere. They obviously do not value Quicken users.

  • P a u l
    P a u l Member

    Update to my post from July 9…

    This morning, July 20, I was just able to reconnect my American Express card (not savings account) to Quicken via Express Web Connect +. One Step update worked as expected and transactions were downloaded to Quicken. This Quicken/Amex connection had not worked correctly since ~ June 25. In the interim, I used the manual download option available by logging directly into americanexpress.com.

    I changed nothing on my end before this started working again. Simply used the standard process for adding online services to an account in Quicken which had not worked for Amex cards in 3+ weeks…. now appears to be working.

This discussion has been closed.

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