Manual backup reminder no longer works
Answers
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In Quicken, go to Help/Contact Support/Sanitize Data File Copy.
The next screen explains what the sanitized file will remove from the original. The select "Create a sanitized copy of your data file".
It will chug along for a bit, showing progress and then report success. It will then tell you where to find the sanitized file. You can click the button that says "Go to folder".
Once you have the file, you need to copy it to a file sharing provider. You can use Google Drive, One Drive, Dropbox or other service you already use. Once copied to the "sharing" folder, you simply send Support the link to the file.
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If you want to verify what's in the sanitized file before you send it, simply "unzip" it, then open it in Quicken. Don't forget to close the file (reopen your "real" one).
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Great instructions. I have uploaded a problem report with a link to my data file on One Drive. I compared the sanitized file to my actual file and see some discrepancies. Overall balance is much lower, many of my investment accounts have a zero dollar balance in the Sanitized data file. Is this normal?
Thank you
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Did you look at the cash balance? Unless you have a cash surplus in them, the Cash Balance should be zero. The Total Market Value should have your current "balance".
My totals are a bit off too. Do you have any "Placeholders" or "Pending Transactions"?
Not sure any of that matters for the Backup Reminder. That's just broken. One day we may get a fix. In the meantime, I run backups of my local drive to my NAS. Since I go into Quicken daily, I just manually backup the file directly to my NAS and then backup my whole drive so I have it there too.
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The Banking tab is right on the money. Its the Investing tab that is hugely off. No Pending transactions. It is off by $250K the total only shows $29K (should be $273K). Out of 11 investing accounts, only 4 have correct balances (7 accounts have various balances that are all incorrect) This makes me think something is wrong
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Hello @jljeeper,
Is that happening in the sanitized file, or in your actual Quicken file?
If it's happening just in the sanitized file, I wouldn't worry about it. The sanitized file strips certain information out to protect your privacy. It's possible that some of the information removed caused the discrepancies.
Thank you!
Quicken Kristina
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I had a much better experience with my call today. A Very knowledgeable tech assisted me. This problem is reported and getting some attention but the more people that call in (will or can) help to escalate the issue.
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I called and the guy pretended there wasn't an issue with automatic and manual backups. Automatic or manual backups have not worked for months.
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This is about the same as my call went. The guy knew nothing about the problem until he finally asked someone or looked it up. Then he only said that they were aware of the problem and had no timeline. I told him that I think this is very widespread, and frankly I didn't even notice exactly when mine quit. It's something that finally dawned on me (where is my backup reminder?) I think there are many people that don't realize that it isn't working. I think this is a very important function. Without this reminder many do not have an offsite backup of their very important information. Come on Quicken, SAY SOMETHING!!!! Zero official acknowledgement. This looks very unprofessional. Very vague and weak answers from your staff. You would think they would all know about this or have a list of current issues.
With a customer base of 20 million subscribers, That's a whole lotta cash coming in. You would think the support would be better Mr. Dunn
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Thank you for your replies @Paddy and @jljeeper,
If you haven't already done so, please try going to Edit>Preferences>Alerts & Messages, and click the "Reset Quicken Warnings" button.
If that does not correct the issue, I recommend trying a full uninstall/reinstall of Quicken. Customers reported that worked for them, but it requires doing a more complete uninstall than Quicken's built in uninstaller performs:
I hope this helps!
Quicken Kristina
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I've had the same problem for weeks now, as have many others. I just tried the Reset Quicken Warnings fix, and it did nothing to fix the problem. Have not tried the uninstall/reinstall fix. Are you sure that's the best solution when many others are having the same problem?
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FIXED!!
Kristina
The reset warnings did not help, but uninstalling Quicken (and manually deleting many hidden and unhidden quicken folders) Restarting the PC and reinstalling Quicken has resolved the issue for me. I had to dig around to find the list of folders to delete and use a deep search tool to find other quicken folders. It would be great if someone actually posted a link of which folders to manually delete to a deep uninstall. I'm sure I deled more than I needed to. Its just strange that I called in twice and no one suggested this. It would have been nice to have been guided through the process rather than deleting folders and hoping it turns out ok. I do thank you for sharing at least a hint of what helped others (but with no details of how to do it though)
Thank you
Jon
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FIXED!!
This is what worked for me. I don't want to suggest which folders to delete because I just deleted many that were hidden and unhidden and had no clue if I was going to break something. I searched Google and found a list of folders and used a good search tool to find others.
Uninstall Quicken (Figure out which Quicken folders to delete) restart PC. Install Quicken again. Fixed!
Hopefully a professional will post up the proper procedure soon. Were all paying $130 per year for support.
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Well, that didn't last long. The backup reminder quit working again. It happened yesterday right after I updated to the newest version R59.6 build (27.1.59.6).
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Odd, Mine is till working. Also on 56.9. Had mine set to 5 since the fix. Just changed it to 1 and it popped up. I canceled, closed Quicken again, and it popped up again.
Just for giggles, I clicked a "Don't Show Again" boxes to suppress some of the popups and verified they don't appear. The reset the Quicken Warnings and they all came back so that works too.
Have you tried the reset warnings since the upgrade?
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Yes the reset doesn't restore the reminder. I may have done one other thing that could have caused this. I created a backup manually so I could try editing one of my account registers. I didn't get the desired results so I restored from the backup that I just made 15-20 minutes earlier. I'm wondering if restoring a backup can cause this issue? Other than that, I have done nothing but the recent update. Thanks for the confirmation on your experience with the recent update.
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PLEASE!
If someone could give us the exact folders and files to manually delete to do a clean install, that would be very helpful.
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I'd suggest using a 3rd party tool. The Revo Uninstaller does a good job at rooting out folders and registry keys. Another user tried it and it worked for him. You can see the results in the other thread here from user @jaws2.
The "hidden" Quicken folders are in C:\Users\<username>\AppData\Roaming and C:\ProgramData. Both folders are hidden and you'll need to toggle "Show hidden files, folders and drives" in order to drill down into them. As an alternative, you can enter %appdata% (with the % signs) ino the Windows search bar and Explorer will open to that folder. Use %programdata% to get into the other one. If you turn on Show Hidden…." make sure you go back and select "Don't show hidden…." when you're done.
Make sure you backup your Quicken data file first (make extra copies).
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Thanks for the suggestions. I downloaded the uninstaller but wanted to try the native uninstaller first to see what happens. I'm please to say that the native windows uninstaller seemed to do the job this time. I reinstalled the latest Quicken software, toggled the check box on backup reminders off and on, set to 1 and I got the popup reminder. I didn't have to manually delete anything. Lets see how long it lasts this time.
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