CP_ACCOUNT_NOT_FOUND at TD Bank

gh

(This issue was originally posted about 3 hours ago, but has since disappeared from this site. There was a reply that I would have loved to have seen. Here it is again:)

I'm using Quicken Classic Starter (Canada) 7.8.1 on MacOS. I've been successfully syncing with my TD bank accounts for many years. I added a new account at TD and am trying to get that to connect.

I am having a similar problem with a credit card which used to work properly.

I've tried signing out of Quicken and signing in again.

Any ideas what to do?

Here are the error screens I am seeing:

[Edit - Removed Personal Information]

gh

I just updated to Quicken 7.8.2. No difference.

gh

Here is what appears in the log:

2024-07-19 10:36:38.016 Quicken[9270:12868669] Sent 1 sessions to Bugsnag
2024-07-19 10:36:38.862 Quicken[9270:12868626] WARNING: Secure coding is automatically enabled for restorable state! However, not on all supported macOS versions of this application. Opt-in to secure coding explicitly by implementing NSApplicationDelegate.applicationSupportsSecureRestorableState:.
2024-07-19 10:36:42.101 Quicken[9270:12868626] We received 17386 records in the bank list.
2024-07-19 10:36:43.475 Quicken[9270:12868626] We received 17386 records in the bank list.
2024-07-19 10:36:43.578 Quicken[9270:12868710] Failure parsing ofxXMLmapping file: /Applications/Quicken.app/Contents/Frameworks/QFramework.framework/Resources/forexExchangeRateMapping.xml!
Error: {
    kCFXMLTreeErrorDescription = "Encountered malformed close tag for <p>";
    kCFXMLTreeErrorLineNumber = 2;
    kCFXMLTreeErrorLocation = 127;
    kCFXMLTreeErrorStatusCode = 8;
}
2024-07-19 10:36:44.798 Quicken[9270:12868626] QLH subscription mode is 0
2024-07-19 10:36:50.907 Quicken[9270:12868626] QLH subscription mode is 0
2024-07-19 10:37:02.971 Quicken[9289:12869605] Sent 1 sessions to Bugsnag
2024-07-19 10:37:04.698 Quicken[9289:12869544] QLH subscription mode is 0
2024-07-19 10:37:05.115 Quicken[9289:12869544] WARNING: Secure coding is automatically enabled for restorable state! However, not on all supported macOS versions of this application. Opt-in to secure coding explicitly by implementing NSApplicationDelegate.applicationSupportsSecureRestorableState:.
2024-07-19 10:37:08.366 Quicken[9289:12869544] We received 17386 records in the bank list.
2024-07-19 10:37:09.791 Quicken[9289:12869627] Failure parsing ofxXMLmapping file: /Applications/Quicken.app/Contents/Frameworks/QFramework.framework/Resources/forexExchangeRateMapping.xml!
Error: {
    kCFXMLTreeErrorDescription = "Encountered malformed close tag for <p>";
    kCFXMLTreeErrorLineNumber = 2;
    kCFXMLTreeErrorLocation = 127;
    kCFXMLTreeErrorStatusCode = 8;
}
2024-07-19 10:37:56.062 Quicken[9289:12869544] Quicken account for deletion doesn't exist: sid = 442083926361468162
2024-07-19 10:38:11.959 Quicken[9289:12869544] reportErrorDomain:name:reason:extraData:numFramesToDiscard:, domain = com.quicken.Quicken, name = AccountSetupGenericError, reason = QCS_SERVER_ERROR, extraData = {
    addAccountTrackingPassGUID = "929A45DC-EB86-4CDF-93EC-27667CC851B2";
    bid = 2;
    genericErrors =     (
                {
            code = "not.found";
            detail = "The requested resource could not be found.";
            title = "QCS_SERVER_ERROR";
        }
    );
    message = "Please try again later.";
    title = "An unexpected error occurred.";
}, numFramesToDiscard = 1
2024-07-19 10:38:11.959 Quicken[9289:12869544] reportErrorName:reason:extraData:, name = AccountSetupGenericError, reason = QCS_SERVER_ERROR, extraData = {
    addAccountTrackingPassGUID = "929A45DC-EB86-4CDF-93EC-27667CC851B2";
    bid = 2;
    genericErrors =     (
                {
            code = "not.found";
            detail = "The requested resource could not be found.";
            title = "QCS_SERVER_ERROR";
        }
    );
    message = "Please try again later.";
    title = "An unexpected error occurred.";
}
2024-07-19 10:38:13.359 Quicken[9289:12870779] Reports sent.

dunkvan

There is some of your personal banking information in your "Connection Status" window post. I'd recommend deleting this screenshot.

dunkvan

I escalated this error through tech support yesterday as a heads up as well. The issue was escalated and hopefully engineering is working on a fix. My post on this topic was deleted without any info from quicken as to why…

smayer97

Could have something to do with "global" Windows outage caused by Crowdstrike.

Quicken Kristina

Hello @gh,

To troubleshoot a CC-800 error, please backup your Quicken file, then deactivate the affected accounts. Please go to Accounts>Hide & Show Accounts to check for any accounts that are closed/inactive on the financial institution side, but still trying to connect in Quicken. Once the affected accounts are deactivated, please reconnect them by going to Accounts>Add Account and following the prompts.

If the issue persists after following the steps above, then per this Community Alert, please contact Quicken Support for further assistance. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I hope this helps!

dunkvan

https://community.quicken.com/discussion/comment/20445455#Comment_20445455

This problem existed before the outage.

dunkvan

FWIW, this issue was escalated Thursday July 18th.

Track resolution here →

https://community.quicken.com/discussion/7954385/update-7-20-24-multiple-banks-unresolvable-cc-800-cp-account-not-found

I have sent in more information as of July 19th to tech support but they have gone dark since so monitoring the above linked thread in hopes my quicken will work once again!

dunkvan

Seems to be working today! WOOHOO!