Error transactions being entered by quicken

nc99cobra

When I do my daily inquire on all my accounts I get the transactions noted in the attached with a date of 0/0/2027. I have been receiving this for years and patiently just remove them with the Edit mult. transaction function. It is a pain and I know there has to be a fix for something like this. Even if I just do a Portfolio Update these transactions are entered. It only happens on my Vanguard accounts.

Any help is greatly appreciated.

Jim

Problem with Investment account.pdf

Quicken Kristina

Hello @nc99cobra,

Typically, transactions like those being automatically entered into the register indicate a file specific problem. To start troubleshooting this, I suggest that you try validating and/or super validating your data file.  Please save a backup file prior to performing these steps. 

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate. 

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.   

Please let me know how it goes!

nc99cobra

Kristina…

Thank you so much for your response. I tried both of you suggested methods to correct the problem to no avail. I am attaching the Log file result from this exercise. I clearly notes the problem transactions. It is interesting with each run of repair or connecting quicken to the outside world additional lines of error transaction pop up.

Thank you again for your assistance.

Sat Aug 03 10 Data Log from Super Repair.pdf

NotACPA

Are you downloading from QMobile or QWeb? Such could be the cause of your issues.

nc99cobra

I am using my laptop so I am assuming QWEB. How do I tell for sure?

NotACPA

Using a laptop has nothing to do with this. Do EDIT, Preferences and click "Mobile and Web". What's the Sync setting?

nc99cobra

Sync setting is ON.

The problem has now gone to all investment accounts both Vanguard and TRowe,

Jim_Harman

If you are only using the Quicken desktop software and not the mobile apps or Quicken on the Web, there is no need for Sync to be ON and you will have fewer problems if you turn it off.

nc99cobra

ok, I will try that… do I need to resync or do a special fix after I change it to off?

Thank you…

nc99cobra

I turn to off and am still getting the bogus transactions with a date of 0/0/2027 .. interesting when I copy transaction it does not look like what is in the register…. see here

	Clr	 Date	 Action	Num	Payee	Category	 Share Bal	 Inv. Amt	 Cash Amt	 Cash Bal						Memo	Xfer Acct		
	c	8/6/2024	MiscExp		Payee	Category		Amount		0.00						Memo		

Jim_Harman

do I need to resync or do a special fix after I change it to off?

No, Sync only needs to be turned on if you are using the web or mobile apps. It is best to leave it off otherwise.

nc99cobra

Problem still persistent with Vanguard accounts. Any other thoughts?

mshiggins

[FYI: turning off SYNC won't correct any existing problems, it can  only affect/prevent some future problems.]

If "downloading from QMobile or QWeb" is not the cause of your  problem, your data may be corrupted.

For starters, perhaps you could clarify some of your phraseology.

You say, "When I do my daily inquire ....". 

What exactly does that entail?

Later in the same post you say, "Even if I just do a Portfolio Update ....".

What does that mean? How is it different from your "daily inquire"?

To get some additional perspective, I suggest you create a New (test) Quicken file, and setup the problem account for downloading in that test file. 

Initially, you may get a bunch of "placeholders" and some number of actual transactions (the financial institution determines how long old transactions will be available for downloading).

But with enough downloaded transactions in the test file, it may become clearer whether the problem is caused by something in your original Quicken file.

If the problem appears to be in your data file but isn't cause by corrupted data,  you can try deactivating the account, then using the Add Account process to  reactivate the account. 

If deactivating/reactivating doesn't improve matters, I think the cause is likely  data corruption; which I think leaves two possibilities/options. 

Option 1: only the problem account data is corrupted

Option 2: more than just the problem account data is corrupted

Option 1.

If the problem is confined to one investment account,  you may be able to basically recreate that one account.

To do that I would first backup (someplace other than where you usually backup),  then print an Investment Transaction report and a Portfolio Value report of the problem account. Also export a QIF file of the problem account. 

Then delete the problem account and Super Validate your Quicken file, making sure to check the boxes to rebuild investing lots and correct investing  price history.

Manually add the old account to Quicken (don't activate it for downloading).

Import the QIF file exported earlier, into the newly created account.

Then activate the newly created account for downloading.

I think it unlikely that your account will be fully accurate at this  point; hopefully you'll be able to detect and correct any discrepancies  using the reports you created before deleting the old account.

Option 2.

If the corruption extends beyond the one account, I think you'll need to create a totally new file.

I would create quite a few more reports to allow you to compare the accuracy of the New file with that of the Old.

Once the New Quicken data file is created (not the one suggested earlier),  you can try exporting a Quicken Export Format (QXF) file from the corrupted  file and importing that QXF file into the New Quicken data file. 

Based on my limited testing, and reading of some other user's experiences,  I'd day there is no guarantee of the quality, or completeness of the  export/import - but since it's going to a New Quicken data file, there's not much to lose by trying except time.

At the end of the day, trying to create an accurate replacement for an existing Quicken file often requires a lot of extra manual effort.

If the problem remains, I have only one suggestion: 

use Help > Report a problem to notify the Quicken developers.

Send the file immediately after the problem is created  (before you have made any modifications to your Quicken data).

Be sure to send your sanitized data file and all your log files.

You won't get any response from Quicken, and there's no guarantee your  report will ultimately result in the problem being fixed. 
-JP

nc99cobra

JP

Thank you for the comprehensive response. I have had this problem for some time, more than a year. I reported it and as you noted at the bottom of your response I never received anything from Quicken. I will try it again. And you are correct about recreating a file. I have been a Quicken user since the 80's so I have a ton of detail data even with annual purging there is still a ton of data. Trying to rebuild and recreate the file would be a scary effort.

When you say file a complaint with Quicken and follow it immediately with sending them the file, are you saying send a complete backup of the file including with all login info to Bank, investment, and credit accounts? That is a reach way outside of my comfort zone. What is the sanitized data file? How is it created?

To answer the questions you asked me:

You say, "When I do my daily inquire ....". 

What exactly does that entail? Running One Step Update.

Later in the same post you say, "Even if I just do a Portfolio Update ...." This is done say 3pm when looking at investment portfolio and then clicking on update button top right. I run this occasionally not consistent, more of for my info.

Thank you JP again for your time …

Jim

mshiggins

"When you say file a complaint with Quicken and follow it immediately with sending them the file, are you saying send a complete backup of the file including with all login info to Bank, investment, and credit accounts?"

In Quicken, take a look at Help > Report a problem. Just opening that dialog will not cause anything to happen, and you should be able to get a more complete picture of what the process will do for you.

Once you fill in the Category, Subject, and problem description boxes, you just click (or unclick) check-boxes to tell Quicken what to send to the developers.

In that dialog you need only click a box to send a "sanitized" copy (*) of your data file. Merely clicking that box will cause the sanitized file to be sent once you eventually click the "Submit to Quicken" button. Quicken will do the sanitizing for you.

Similarly, leaving the checkmarks in the boxes alongside each log file will cause the associated log file to be sent.

If you don't have a screenshot to send, unclick that box.

[ (*) A sanitized copy of your Quicken data file will have all your personal information (such as user-id's/passwords) removed.]

-JP

nc99cobra

Thank you very much, gives me a clearer picture.

Jim