Quicken Mobile closes by itself

boazamr

I ve just received an IOS update, and believe it or not, the problem persists. Looks like Quicken is not very interested in solving this issue.

boazamr

https://community.quicken.com/discussion/comment/20449398#Comment_20449398

Could you please post here Windows instructions :

I´m having some trouble adapting this to windows, and I'm not sure I was able to reset my cloud account.

Quicken Kristina

Hello @boazamr & @sherifelabd,

You mentioned you just updated the Quicken mobile app and the issue persists. Could you please tell me which version of the app you currently have? If the app won't stay open long enough for you to see this, you should be able to get the information by tapping on the App Store, tapping your profile image in the upper right, and scrolling through the Updated Recently section (you may need to tap the "more" link to see the full details, including the app version).

@boazamr, If you are wanting to try a manual cloud reset, here are the directions for Quicken for Windows:

First, please proceed to save a backup. From there, create a new data file (click here to view instructions, and review the section titled: "Creating a new file"). Once the new file opens, follow the steps below to remove your main data file's cloud account.

1. Go to Edit
2. Preferences
3. Quicken ID & Cloud Accounts
4. Click Cloud accounts associated with this Quicken ID (#) (this is not a button, it is written in blue underneath the "Edit dataset name" button)
5. Select the Cloud Account Name used for your main data file and click Delete
6. Type Yes and click Delete
   

After that, switch back to your main data file (click here to view instructions, scroll down and review the section titled: "How to alternate between multiple files"). 

Once your main file opens, resync your data by navigating to the Mobile & Web tab and clicking on the blue Get Started button, and then the blue Sync Now button and see whether or not the errors you were receiving persist. You can then also delete the new file you previously created as well as its cloud account.

I hope this helps!

Alex Lisboa

I have Quicken version 7.4.0 and IOS version 18.0

boazamr

https://community.quicken.com/discussion/comment/20453356#Comment_20453356

Hi Kristina]

My version is 7.4.0 (29446), see the image attached.

Thank you, we can see your effort to help us !

WhatsApp Image 2024-09-20 at 22.20.56.jpeg

Quicken Kristina

Hello @boazamr and @Alex Lisboa,

I sent you a DM. Please check your inbox by clicking the envelope icon near the upper right.

Thank you!

Alex Lisboa

I answered your DM.

boazamr

Today I received an update that SEEMS to resolve the issue, anyone else ??

VERSION 7.4.1 (29448)

Alex Lisboa

Hello Boaz,

I am in the US this month and it worked for me the minute I got in here. I had a couple of calls with the development team and I reported the situation. They were very nice and said that they would work on the problem, which seemed to be related to some localization sensitiveness. This new version may be the solution, but I won’t be able to test it until I leave the US again.

Alex.

Quicken Kristina

Hello All,

This crash should be fixed in latest version of mobile app - 7.4.1. If you haven't already done so, please update to the latest version and verify if the issue is resolved.

Thank you!

Alex Lisboa

Hi Kristina,

Yes, I talked to the development team today and they confirmed that they were able to reproduce the problem and that this new release fixes it.

Thanks for your help.
Alex.