Hello @EGK,
When I check the ticket from your interaction with Support earlier today, I can see you've already restarted your device, tried reinstalling the app, tried updating your iOS to the most current version, and reset the cloud, and the issue persists.
Just in case this issue is being caused by a problem with the data stored in the cloud, let's try manually resetting your cloud data by creating a test file and deleting your cloud account from that test file. After that, you would attempt to re-sync your main data file which should then create a new cloud account (this does not affect your data saved within that data file).
First, please proceed to save a backup. From there, create a new data file (File>New>Start From Scratch, then follow the prompts. You don't need to add any accounts to the file). Once the new file opens, follow the steps below to remove your main data file's cloud account.
- Go to Quicken.
- Settings
- Connected Services
- Click the See All Cloud Accounts… button
- Select the Cloud Account Name used for your main data file and click the - symbol to delete that cloud account.
- In the confirmation window, verify you're deleting the correct one, then click the Delete Cloud Account button.
After that, switch back to your main data file (click here to view instructions).
Once your main file opens, re-sync your data by going to Quicken>Settings>Mobile, Web & Alerts. You should get a pop-up saying "Cloud account not found" and prompting you to set up a new cloud account. Click the Set up a new cloud account button. Once the cloud account is created, test to see if the issue with the mobile app unexpectedly closing is resolved. You can also delete the test file you previously created as well as its cloud account.
I hope this helps![Merged Post]
Quicken Mobile closes by itself
Answers
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I ve just received an IOS update, and believe it or not, the problem persists. Looks like Quicken is not very interested in solving this issue.
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Could you please post here Windows instructions :
I´m having some trouble adapting this to windows, and I'm not sure I was able to reset my cloud account.
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Hello @boazamr & @sherifelabd,
You mentioned you just updated the Quicken mobile app and the issue persists. Could you please tell me which version of the app you currently have? If the app won't stay open long enough for you to see this, you should be able to get the information by tapping on the App Store, tapping your profile image in the upper right, and scrolling through the Updated Recently section (you may need to tap the "more" link to see the full details, including the app version).
@boazamr, If you are wanting to try a manual cloud reset, here are the directions for Quicken for Windows:
First, please proceed to save a backup. From there, create a new data file (click here to view instructions, and review the section titled: "Creating a new file"). Once the new file opens, follow the steps below to remove your main data file's cloud account.
- Go to Edit
- Preferences
- Quicken ID & Cloud Accounts
- Click Cloud accounts associated with this Quicken ID (#) (this is not a button, it is written in blue underneath the "Edit dataset name" button)
- Select the Cloud Account Name used for your main data file and click Delete
- Type Yes and click Delete
After that, switch back to your main data file (click here to view instructions, scroll down and review the section titled: "How to alternate between multiple files").
Once your main file opens, resync your data by navigating to the Mobile & Web tab and clicking on the blue Get Started button, and then the blue Sync Now button and see whether or not the errors you were receiving persist. You can then also delete the new file you previously created as well as its cloud account.
I hope this helps!Quicken Kristina
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I have Quicken version 7.4.0 and IOS version 18.0
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Hi Kristina]
My version is 7.4.0 (29446), see the image attached.
Thank you, we can see your effort to help us !
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Hello @boazamr and @Alex Lisboa,
I sent you a DM. Please check your inbox by clicking the envelope icon near the upper right.
Thank you!
Quicken Kristina
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I answered your DM.
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Today I received an update that SEEMS to resolve the issue, anyone else ??
VERSION 7.4.1 (29448)
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Hello Boaz,
I am in the US this month and it worked for me the minute I got in here. I had a couple of calls with the development team and I reported the situation. They were very nice and said that they would work on the problem, which seemed to be related to some localization sensitiveness. This new version may be the solution, but I won’t be able to test it until I leave the US again.
Alex.
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Hello All,
This crash should be fixed in latest version of mobile app - 7.4.1. If you haven't already done so, please update to the latest version and verify if the issue is resolved.
Thank you!
Quicken Kristina
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Hi Kristina,
Yes, I talked to the development team today and they confirmed that they were able to reproduce the problem and that this new release fixes it.
Thanks for your help.
Alex.2
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