Wells Fargo not downloading transactions - No error messages

Question

I am using Quicken Classic Deluxe, ver R58.14 on a Window machine. When I update accounts, the Wells Fargo connection shows completed almost immediately.  It states that five accounts were updated with no new transactions.  This started when I added a new credit card account two weeks ago.  Today I deactivated all my Wells Fargo accounts (checking, savings, three credit cards). Then I restarted online access. Quicken connected to Well Fargo and I mapped all my accounts to the ones presented from Wells Fargo. A confirmation screen stated that transactions were downloaded (over a thousand for one account). Again, the next update displayed success and showed five accounts updated. Still no new transactions for the past two weeks. I then went to the reconcile screen for all five accounts. Each one stated my online balance is zero.

Quicken Jasmine · Answer

Hello @gcp721,

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

Thanks!

gcp721 · Answer

Update: I tried to reset my account and I did get an error message that Quicken could not connect to Wells Fargo. This is the only place I seem to get any error message.

gcp721 · Answer

I do not receive any error message. Everything seems to work except I am not getting any new data.