Ticket #11250780 Bank of Hawaii --- What is the Root Cause?

2»

Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    I'm glad to hear you were able to successfully connect to Bank of Hawaii!

    If you need further assistance, please feel free to reach out! (You will get better assistance on the Quicken Simplifi Community)

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • GlennQuackenbush
    GlennQuackenbush Quicken Windows Subscription Member ✭✭
    edited January 9

    Quicken Jasmine

    I am continuing to see this problem. I just submitted the problem report but my sanitized data file is larger than 200MB. What now?

  • DebinHI
    DebinHI Quicken Windows Subscription Member ✭✭

    I called Quicken Support. BOH support has proved useless. Got two of my 3 accounts working (checking but not credit card) but now downloads don't seem to be functional again! So frustrating.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello All,

    If you are still experiencing this issue, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached to contribute to the investigation.

    We apologize for any inconvenience! Thank you.

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • DebinHI
    DebinHI Quicken Windows Subscription Member ✭✭

    Quicken support was able to finally get the process working - with the exception of my Hawaiian Airlines credit card.