Ticket #11250780 Bank of Hawaii --- What is the Root Cause?
I understand from the latest update on 10 Sept 2024 that this is an ongoing issue is it possible to have an update on the root cause creating the delay?
Answers
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Can you point us to other info about this …. rather than making us go searching. We're other users … and don't have access to "tickets".
Q user since February, 1990. DOS Version 4
Now running Quicken Windows Subscription, Business & Personal
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
Our teams (from Quicken support) have discovered that users with Bank of Hawaii are receiving an FDP-102 in Quicken for Mac and a CC-502 in Quicken for Windows.
The error began after Bank of Hawaii released a website update, which now prevents all Bank of Hawaii users from updating/reconciling accounts from Quicken. Additionally, transactions downloaded cannot be imported to quicken for the same reason.
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When there's an update, it will be posted along with the initial notice.
Click the ribbon icon, to the right of the title line, to be notified when there's an update.
But, since this is a Bank mess-up, per your message, how would you expect Q to know when it will be fixed?
Q user since February, 1990. DOS Version 4
Now running Quicken Windows Subscription, Business & Personal
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
I appreciate the follow up thank you
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Where zre we with the fix to this error / problem? any resolution?
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Hello @moufti,
To receive updates, when available, and know when the issue is resolved, I recommend that you bookmark the alert linked in NotACPA's earlier post:
Thank you!
Quicken Kristina
Make sure to sign up for the email digest to see a round up of your top posts.
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I have spoken to Bank of Hawaii Customer Service and the matter is expected to be resolved on or about Oct 29, 2024. The root cause remained with the Bank of Hawaii due to their recent website update.
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Hope the 29th is a legit date. I will be leaving BOH if it is not fixed. This clearly shows the level of commitment that BOH gives to its customers. 3 months to fix a software bug? You could have rebuilt the entire code by now.
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The expected resolution date of Oct 29, 2024 has come and gone and I am still unable to download my Bank of Hawaii transactions to Quicken. Is this issue still not resolved or is it just something I am not doing right on my end?
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I sent an email to a BoH rep that called me regarding the 29th y stepdaughter and mentioned I still have no access. No response yet.
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I spoke to a BOH Customer Service rep on Thurs, Nov 7. I was told that Quicken completed whatever they needed to do on their end to resolve this issue. Bank of Hawaii now needs to do testing on their end. Could take a few days. Have attempted to download several times since then with no success. Will wait a few more days before calling BOH back if no results before then.
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