Ticket #11250780 Bank of Hawaii --- What is the Root Cause?

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear you were able to successfully connect to Bank of Hawaii!

If you need further assistance, please feel free to reach out! (You will get better assistance on the Quicken Simplifi Community)

GlennQuackenbush

Quicken Jasmine

I am continuing to see this problem. I just submitted the problem report but my sanitized data file is larger than 200MB. What now?

DebinHI

I called Quicken Support. BOH support has proved useless. Got two of my 3 accounts working (checking but not credit card) but now downloads don't seem to be functional again! So frustrating.

Quicken Jasmine

Hello All,

If you are still experiencing this issue, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached to contribute to the investigation.

We apologize for any inconvenience! Thank you.

DebinHI

https://community.quicken.com/discussion/comment/20470312#Comment_20470312

Quicken support was able to finally get the process working - with the exception of my Hawaiian Airlines credit card.

C_Auweloa

I am using Quicken Classic Personal and Business on a Mac. Iʻve connected to a loan account at Bank of Hawaii, but Quicken will not download any transactions. I was able to connect to the boh.com connection with no error messages, but no transactions are coming through. Help?

Quicken Jasmine

Hello All,

Thank you for joining this thread and for continuing to provide updates.

Please let me know once you have submitted logs!