Ticket #11250780 Bank of Hawaii --- What is the Root Cause?
I understand from the latest update on 10 Sept 2024 that this is an ongoing issue is it possible to have an update on the root cause creating the delay?
Answers
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Can you point us to other info about this …. rather than making us go searching. We're other users … and don't have access to "tickets".
Q user since February, 1990. DOS Version 4
Now running Quicken Windows Subscription, Business & Personal
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
Our teams (from Quicken support) have discovered that users with Bank of Hawaii are receiving an FDP-102 in Quicken for Mac and a CC-502 in Quicken for Windows.
The error began after Bank of Hawaii released a website update, which now prevents all Bank of Hawaii users from updating/reconciling accounts from Quicken. Additionally, transactions downloaded cannot be imported to quicken for the same reason.
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When there's an update, it will be posted along with the initial notice.
Click the ribbon icon, to the right of the title line, to be notified when there's an update.
But, since this is a Bank mess-up, per your message, how would you expect Q to know when it will be fixed?
Q user since February, 1990. DOS Version 4
Now running Quicken Windows Subscription, Business & Personal
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
I appreciate the follow up thank you
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Where zre we with the fix to this error / problem? any resolution?
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Hello @moufti,
To receive updates, when available, and know when the issue is resolved, I recommend that you bookmark the alert linked in NotACPA's earlier post:
Thank you!
Quicken Kristina
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I have spoken to Bank of Hawaii Customer Service and the matter is expected to be resolved on or about Oct 29, 2024. The root cause remained with the Bank of Hawaii due to their recent website update.
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Hope the 29th is a legit date. I will be leaving BOH if it is not fixed. This clearly shows the level of commitment that BOH gives to its customers. 3 months to fix a software bug? You could have rebuilt the entire code by now.
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The expected resolution date of Oct 29, 2024 has come and gone and I am still unable to download my Bank of Hawaii transactions to Quicken. Is this issue still not resolved or is it just something I am not doing right on my end?
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I sent an email to a BoH rep that called me regarding the 29th y stepdaughter and mentioned I still have no access. No response yet.
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I spoke to a BOH Customer Service rep on Thurs, Nov 7. I was told that Quicken completed whatever they needed to do on their end to resolve this issue. Bank of Hawaii now needs to do testing on their end. Could take a few days. Have attempted to download several times since then with no success. Will wait a few more days before calling BOH back if no results before then.
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BOH testing didn't work as of this post. I'm still getting the FDP-107 error code. The downloading and uploading of the QFX file from BOH seems to work intermittently, which wasn't the case when this started. I also see a new update to the page managed by Quicken regarding this issue, and see there is still an issue as of 11/9 has no date to correct the issue. If it wasn't for the fact I have several other accounts managed by Quicken, I would have dropped Quicken and would have gone back to a handwritten ledger.
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I spoke with Bank of Hawaii on November 13. They say they have fixed everything on their end and it is now an issue with Quicken. I have not been able to download transactions directly into Quicken since Oct 15. Importing a QFX file does not work. I also called Quicken support and go nowhere. I guess living in Hawaii, we're too lightly populated to matter :-(
I am so fed up with both of these institutions - First Bank of Hawaii and QuickBooks may be on the horizon in 2025.
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Concur
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Issue still not resolved as of 12/6/24. BOH did provide the workaround of downloading OFX file. It worked once. Just tried to update/reconcile accounts and the File-File Import-Webconnect.QFX does not work now.
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I'm having a real issue in understanding why this hasn't been fixed. I resigned myself to accepting my TSP would never be updated automatically using the reconcile feature due to multi-factor authentication, but it now has been fixed. If BoH was a big bank this would have been solved by now for sure I would think. I'm disappointed, to say the least.
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Is there a workaround? Need to have this fixed before year end!!!!
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Hello All,
We do truly apologize for the frustration and inconvenience that this is causing. Our teams are still working towards a resolution, however there is still no current ETA.
Thank you so much for you patience!
-Quicken Jasmine
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The workaround would have been the ability to import the transactions until there was a long-term fix.
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