Citibank Cards Authentication Problem (QWIN)

cathydeverhart

9/28/2024 - Still issue as of this morning, Citi Cards Bank Failed.

cowguy

See eghanson answer near the top of this thread. It works to authorize using Direct Connect. However, balance is not the same as what appears on the CITI account website.

Thank you.

kilingiros .

Cannot reconnect/reauthorize ALL citi bank accounts. Reauthorization on bank side is successful, Quiken gives error authorizing setup.

wdtabor

Same problem. Very frustrating that there is no answer

MangoMan

Same issue - Endless Loop. Thanks again Quicken.

meinhardg

Same issue 2 days already - this should never happen 😫

swalsh8770

I am having the same issue - and another result of this seems to be the"Update Now" option has disappeared from the account options.🤬

ahcolram

Agree I have the same problem. It’s now occurring in JP Morgan Chase as well.

Dave Qkn

All,

A quick workaround until the automatic download issue is resolved is to go directly onto the Citi CC site, login and export your transactions into Quicken via import function.

Pop up box and select export to Quicken

Ray Cosner

The fix recommended by @eghanson worked for me, and I got a good download from Citi just now (Sept 28, 8:20 AM CDT). I have taken the liberty of copying his instructions into this post (below). I followed each step very literally - NO FREELANCING!! Toward the end of the process, Quicken gave me the option to link the "new" Citi account to an existing account in Q, which I did. I then added the Citi account back into the settings for One Step Update, and everything regarding that account is working like it was.

Now, if someone can find a fix for the NMIS problem…..

I'm using Q-Premier Classic, with the R59.6 update, on Win-11.

From eghanson—-

Select Add Account in Quicken app.

Enter Citi Cards in the blank line for the account.

Select Advanced Option below the Citi logo.

Select Continue.

Select Direct Connection for the connection type and Next.

Enter your Citi account login information and Next.
You should then have Quicken offer to link to your Citi account.

glaurian

An update was released (since yesterday-R59.6) however, still the same problem. Appears Citi is still being blocked.

tcschung

Thanks Dave Qkn. It works.

Boatnmaniac

When I opened Quicken this morning I got the following popup message. Those who have not yet seen this message should perhaps close Quicken and then reopen it.

Lew104

Ditto

yuriw

https://community.quicken.com/discussion/7956147/citibank-cards-authentication-problem-qwin

+1 me too

Mikul

https://community.quicken.com/discussion/comment/20454217#Comment_20454217

Citi authorization continues to fail on 09/28/24, 24-hrs after first being reported. Please address this issue.

rickania

https://community.quicken.com/discussion/7956147/citibank-cards-authentication-problem-qwin

I'm having the same problem- very frustrating…..

zenrebel

I am having the exact same issue. I just disconnectecd them all because I hate seeing errors.😂

Kerry

Same issues with CITICARD. Seems to fail at the QUICKEN end of the process

Lee B.

Ditto…..

Bill44

I had the same thing. An hour later it was working.

FredLSanford

I am encountering the same issue as of afternoon of 9/27.

jim__cole

I also had success this morning with the steps provided by @eghanson as mirrored by several others here.

It's very simple and takes a minute or two.

ADDITIONAL NOTE: Before you update your Citi accounts after linking them, if you use One Step Update, make sure that Citi is checked in the list of accounts to be updated. It most likely became unchecked when you lost the connection to Citi.

From eghanson—-

Select Add Account in Quicken app.

Enter Citi Cards in the blank line for the account.

Select Advanced Option below the Citi logo.

Select Continue.

Select Direct Connection for the connection type and Next.

Enter your Citi account login information and Next.
You should then have Quicken offer to link to your Citi account.

brpqkn

https://community.quicken.com/discussion/comment/20454304#Comment_20454304

And we see how well that worked with several more "same here" pages :)

Cheers.

yuriw

https://community.quicken.com/discussion/comment/20454452#Comment_20454452

Can you post a screenshot of the step "Select Advanced Option below the Citi logo."?
I see no such option.

brpqkn

https://community.quicken.com/discussion/comment/20454418#Comment_20454418

I tried this having seen it posted in several places, and it failed for me (others have reported having had this fail). Basically a "It's not your fault" message, but a fail nonetheless.

Cheers.

Ray Cosner

When I did it, I typed in "Citi Cards" and did not use the button that came up with that name.

wslaura

Do you experience a download of old transactions if you follow the instructions of @eghanson to add an account?

dpd

After receiving from Citi:

Your accounts have been authorized successfully!

Quicken then gives me the following:

Was told by "Support" that it will not be fixed until "next week sometime"

Ray Cosner

No, provided you use the option to link the "new" account to an existing account.