Citibank Cards Authentication Problem (QWIN)

alj365

My issue is the same as wamurray1923 and Tom Young. I'm also getting tired of spending to much time trying to maintain quicken when I didn't cause the problem.

wamurray1923 Member ✭✭September 26 edited September 27

Exact same issue - getting tired of spending more time maintaining quicken than using it. Much more of this and I'm gone.

[Edit - Reduced Image Size]

Cavnaugh

Found the same today but also it removed my settings from my Citi Accounts and remove on-line update.

Boatnmaniac

https://community.quicken.com/discussion/comment/20454530#Comment_20454530

Please confirm: Is your Costco Visa card linked to your Citi.com account? If not, you will need to link it to your Citi.com account. This needs to be done inside your Citi.com account. There should be a link there for linking non-listed Citi credit cards there. Once linked you should be able to download with DC.

Ron Bond

I have the same issue.

Zoso77

This is insane. I've been a Quicken user since 1992 and never have I wasted so much time trying to fix an issue like this, WHICH REMAINS AN ISSUE.

PLEASE FIX!!

Skipgolf1

Same issue. I agree with wamurray1923. Might as well go back to pen and paper

GFTnNC

Same problem here. Two Citi cards with years of Quicken history, now Quicken will not acknowledge "accounts have been authorized successfully!" Instead Quicken says "Sign in to Citi Cards bank failed" Dear Quicken, please fix your problem.

Skyking86

After three Citibank authorizations failed [Removed - Rant]

jim__cole

@Boatnmaniac beat me to posting the advance Options screenshot.

Brengis

I am having problems downloading CitiCards transactions. Anybody else experiencing a similar issue?

Thank you

HandySam

Having same issue, tried customer support with Quicken, got disconnected twice.. this is screen i get after i reauthorize my account.. I have no problem going into my citi account directly. only through quicken..

soccerchas

Citi can't add to my account or use one-step update

brpqkn

https://community.quicken.com/discussion/comment/20454558#Comment_20454558

Probably everyone in this thread for the reasons listed multiple times in this thread.

😊

Cheers.

jvoorhes

same issue here regarding authorizing Citi and timing out

winecracker

Same exact issue for last two days.

Unknown

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kmagnush

I can understand a problem. What is really horrible is that there is no one from Quicken giving updates. There were two people from Quicken who talked about the problem. Where are they now? Maybe everyone took off for the weekend…

VorDesigns

Quicken promised to call me back yesterday, they didn't, still no resolution.

Quicken Kristina

Hello @VorDesigns,

To help look into that missed callback, did you have the ticket number from your interaction with Quicken Support when the callback was scheduled? Typically, when a callback is scheduled through Support, you will receive a confirmation email; the ticket number should be listed there.

Thank you!

WBajwa

I called Quicken support about the CITI Bank connection issue. After a few minutes on hold, I was told to follow this thread as they (Quicken) are working on addressing this issue, but there is no timeframe for when this issue will be resolved.

VorDesigns

Quicken promised me Thursday that they would call me back on this Friday, still waiting.

Brengis

Thank you for the replies and the comments. It is important for me to know that this is a problem affecting multiple users, not just me. I was concerned to have one something wrong in my Quickin file.

A great evening to everybody.

scottharris409

Just want to get my name in here as yet one other user that is having this problem. For the time being, I am working around this by signing on to CitiCard accounts, printing off my transactions and entering credit card transactions manually in Quicken…. sure would like to at least get a progress report from quicken on this and what kind of resolution we can expect..

Quicken Kristina

Hello @scottharris409,

This is a known issue that our teams are aware of and working to resolve. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

While waiting for a resolution, you may want to consider using Direct Connect or Web Connect to update your accounts. @Boatnmaniac's post provides information on doing this:

https://community.quicken.com/discussion/comment/20454539#Comment_20454539

I hope this helps!

Pat Sills

Same issue. Cannot connect to Citi Bank for a week now. This is really getting old. First long outage with TD Bank and now Citi Bank. I am really frustrated and don't need this grief!

Stan Simmons

I have the same issue on 2 Citi Card Accounts and also ge the same issue with tryign to add a new account for troubleshooting - basically, Citi looks like it authorizes but Quicken keeps saying it timed out.

tpmedina

Pretty much same since Fri afternoon. Checking and savings are authorized but timeout or connection problem. Was working just fine Fri morning but crapped after update.

yuriw

https://community.quicken.com/discussion/comment/20454472#Comment_20454472

thank you!

SMCHome

I have tried multiple times to reauthorize two Citi card accounts. As stated above Citi seems to be authorizing , but when i go back to Quicken, I have the above window stating timed out or connectivity issue.

Anyone have any advice?

Thanks

jennajon

So its been 3 days that this is no longer operational with a QUICKEN comment "there is no ETA". Since my subscription is about to be renewed on 10/1? No DICE. I will cancel on 9/30 and be happy to find another software package that WORKS.

First it was DISCOVER and the same dance, now CITIBANK? I refuse to be a paying guinea pig and software tester for Quicken any longer.