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AGAIN Quicken and Citibank Reauthorization Issue

salimalama

I thought one week ago this issue had been resolved. Today, October 12 2024, it has reappeared. This reauthorization issue between Quicken and Citibank has appeared again. I do not understand why there are continual issues with Quicken and Citibank. I have several other banks and have never had issues with Quicken and those banks. Please put in a permanent fix and not have this constantly reappear.

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Comments

Pat_90048

+ 1 noticed the same this morning

Bob.

Same for me. Again, no listing for my Double Cash Card. Picked Smart Mastercard and "seems" to work. But this is both not accurate nor stable.

Bothersome things get marked as fixed and closed when they are not.

qudtp

Same problem here.

MBarkai

same. Last download in 9/26/24

hoffmandh

Same problem for me. I've reauthorized apparently successfully 3 or 4 times, including yesterday. Started Quicken today and was asked to reauthorize again.

tconom

Hey @Quicken can you give us an update on this? It had been resolved but now is a problem again!

Quicken Jasmine

Hello All,

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.

Quicken Jasmine

Hello All,

Please let me know once you have submitted logs.

Thanks!

qudtp

I was not inclined to submit logs.

The problem cleared a few minutes ago, after trying again and failing all morning.

The process previously had always gotten stuck on the "consent" page at Citi, right after signing in to the Citi site. The page would be blank instead of showing me the list of Citi accounts to authorize.

Today, Citi finally showed me the list of accounts, and I was able to complete the full authorization and linking process and downloaded the latest transactions.

I hope it "sticks" this time.

I wonder if anyone else who has reported this problem has now found that the problem was resolved as of Thursday afternoon?

skush06

I'm having same problem also again. Frustrating. Sent report to Quicken today with attached logs.

Attempted to add another credit card account, when signing in, get error msg, "400 Bad Requesst, Request Header or Cookie Too Large, nginx"

JoeyMaggard

ChittyBank broken again. Sent logs. This is starting to turn into another PayPal debacle.

skush06

Any update on this problem? It's been several weeks.

Stephen Malherbe

My Citibank credit card/bank accounts are not updating in Quicken. When I attempt to reset them, the reauthorization fails with:

"400 Bad Request, Request Header or Cookie Too Large, nginx"

Quicken Jasmine

Hello All,

Please let me know once you have submitted the logs and the other items requested so that I may proceed with reporting this issue.

Thanks!

skush06

Jasmine - don't understand request. I sent my logs 2+ weeks ago and mentioned in this thread, and I believe others have said so too. It would seem you should have had enough info to have acted upon many weeks ago.

skush06

Can we please get an update on Citibank authorization problem. It has been an issue for over a month. I'm sorry but this is just poor service!

Quicken Kristina

Hello All,

If you are still encountering this issue, to assist with the investigation, please provide the following information:

Which connection option are you using when connecting/updating with Citi (Citibank, Citi Cards, etc.)?

What is the exact error message you are seeing? If possible, please provide a screenshot of the error. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file. Sending fresh logs helps our teams with the investigation since it allows them to confirm the issue, gain insights as to possible causes, and allows them to see what, if anything, has changed.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

Thank you!