Chevron Credit Card

hmday

Did Chevron (synchrony) credit card download issue (cc-503 error) get resolved?

Boatnmaniac

I haven't seen anyone posting this issue for Chevron since August so that's a pretty good indication that whatever the problem was it has been resolved.

Have you tried any of the Trouble Shooting steps mentioned in this Support Article: Error When Updating Accounts: CC-503 | Quicken.

When I get a CC-503 error code I will usually do the following

1. Account Register > upper right Gear icon > Update Now. This will sometimes work with OSU does not.
2. If Update Now does not work, I will usually wait until the next day and try OSU and Update Now, again.
3. If the issue is still present, back up your data file before proceeding. Then go to Account Register > upper right Gear icon > Edit Account Details > Online Services tab > Reset Account. If/when prompted, make sure to Link the download to the account you already have in Quicken.
4. If the issue is still present, go to Account Register > upper right Gear icon > Edit Account Details > Online Services tab > Deactivate. Once completed, go to Tools > Add Account > complete the process to set up downloading, again. If/when prompted, make sure to Link the download to the account you already have in Quicken.

Usually (not always) one of these 3 steps will resolve the issue for me.

hmday

thanks. I have followed the steps you recommend, and I still receive a cc-503 error. When I use tools/add account and enter search chevron I get the old link before chevron switch to synchrony. The new link should include synchrony.

I have called support to report the problem and have reported the problem within quicken

Boatnmaniac

The URL shown in Add Account is for user reference and is generally where the financial institution (FI) wants us to go to to log into our online accounts. It is not the URL that Quicken uses to connect to the financial institution.

For the Add Account listing that you posted, the complete FIDIR (Financial Institutions Directory) listing for it is:

26286 26286 26286 Chevron and Texaco Credit Cards https://www.chevrontexacocards.com/ 1-800-243-8766 https://intuit.mysynchrony.com/consumercenter/welcomeAction.do?CHANNEL_KEY=INTUIT_EXT ACTIVE CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA

When you log into your online account, do you log in at https://www.chevrontexacocards.com/ ? If so, then this part of the listing is probably correct. But if you log in on a Synchrony website, then maybe this URL should be updated. Regardless, this URL is not the one that Quicken (actually, the aggregator which is Intuit) uses to connect for downloading so whether or not it gets changed would make no difference in whether or not Quicken can download your card transactions.

Note the 2nd URL (the one in bold italics) in the FIDIR listing. It is my understanding that the 2nd URL is the one that Quicken (Intuit) uses to connect to and download transactions from. And it does include "mysynchrony" in it.

If there is to be any change or correction made to this FIDIR listing it needs to be made by Intuit, because Quicken cannot change any FIDIR listing. But other users posts from last summer have stated that this Add Account financial institution restored their downloads and there have been other posts after 8/2 saying there is a Chevron connection issue so I rather doubt that there is anything wrong with this connection setup.

So, why is it that you are getting a CC-503 error code but others are not reporting this same issue? A couple of possibilities come to mind:

1. Do you have any special characters in your PW? There are some special characters that do not always play well with Quicken, including but not necessarily limited to: &, <, >, \, or /. (Error When Updating Accounts: CC-503 | Quicken) If any of these special characters are in your PW, try changing your PW for your online account.
2. While Quicken does not have a character limit if Synchrony does then your PW will need to comply with that Synchrony limitation. So, if you have a really long PW, maybe change your PW to something shorter.
3. Another thing you could try: Go to the Online Services tab of Account Details and if the Deactivate button is shown there, click on it. Then go to the General tab and remove all financial institution information (everything above the Contact Name field).

Then try doing Add Account and setting up your credit card for download, again. What was the result?

hmday

Thank for your long response! I appreciate it.

#1 no special characters

#2 the pw is not long and works on the chevron web site

#3 the deactivate button is not available since I deactivated the account to attempt a new setup, now it says setup now

do you think would signing out from quicken and signing back in as the same user would matter?

Boatnmaniac

do you think would signing out from quicken and signing back in as the same user would matter

It certainly wouldn't hurt. I saw some other posts from last summer where they said the created a new Quicken ID and then it worked. That, IMO, is way overkill but the effect would be the same as signing out and then signing back in as the same user: To refresh the Cloud Account. So, yes, give it a shot. It certainly would not hurt and could possibly help.

Also, did you try removing all the financial institution information from the General tab of Edit Account? Believe it or not, that has been known to fix account online setup issues when there has been a change in the financial institution that manages the online account.

hmday

There wasn't any account information on the general tab, it was blank.

hmday

well signing out and signing in did not work. I guess I will have to live w a manual account. Does Quicken Janean see this problem and notify support so they can investigate? I thought she was monitoring this problem.

hmday

I created a test file and I was still unable to connect

Quicken Kristina

Hello @hmday,

While this issue remains ongoing, we do not have an ETA on when this will be resolved. Please refer to this Community Alert for updates. Please note that while the Alert has been marked as "Closed", it will still be updated once the issue has been resolved.

Thank you!

(CTP-10362)

hmday

Good to know! thank you