Connection issues (Q Mac)

kvfritz

I have three online accounts I am unable to connect to recently. Discover, Nordstrom and 53rd Bank mortgage accounts. The Discover and Nordstrom error is this: $app_build_number: 710.55343.100
$app_version_string: 7.10.0
$model: MacPro7,1
$os_version: 15.1
$screen_height: 1440
$screen_width: 2560
aggregator: FDP
app_bundle_identifier: com.quicken.QuickenBeta
clientDocumentId: [Removed - Privacy]
cloudStatus: 0
current_appearance: dark
current_version_crash_count: 0
dataset_creation_date: 2024-10-25 08:26:20 +0000
dataset_id: 456369769084917760
dataset_platform: QMAC
date (EDT): 2024-10-29 04:28:56
date (GMT): 2024-10-29 08:28:56
date (PST): 2024-10-29 01:28:56
desktopFileGuid: 32EB9315-CB7E-4418-8773-E95F455F0FAB
document_qcs_id: [Removed - Privacy]
documentDisplayName: [Removed - Privacy]
documentUserId: [Removed - Privacy]
documentUserName: [Removed - Privacy]
early_access: 1
executable_architecture: 16777223
installation_id: 77C144C3-2562-4A97-AB8D-425EAABFD6C6
is_executable_architecture_intel: 1
last30days_crash_count: 0
last48hours_crash_count: 0
launch_id: E49DE129-5359-4488-A7A0-F79ADFF78E67
localTimeZone: America/Indiana/Indianapolis (EDT)
mp_device_model: MacPro7,1
rawAggregatorPref: fdp
receiptUserId: [Removed - Privacy]
receiptUserName: [Removed - Privacy]
subscriber: Subscribed
syncNewAccounts: 1
system_appearance: dark
systemTimeZone: America/Indiana/Indianapolis (EDT)
tier: HBR
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACY

errors count: 1

error #1
level: 4 (Debug = 0, Critical = 6)

description:
add account error

suggestion:
Try again later.

system description:
institution login: can't set up (can't sign-in)

BID: 9625

FI name: Discover Card Account Center

request:
{
"credentials" : [
{
"value" : "kvfritz",
"key" : "8384d661-bf1b-48aa-85db-7b33aaa6ef67",
"encrypted" : false
},
{
"encryptionKeyId" : "456946975213777920",
"value" : "HEEL3PtBUyE6vt8fFSXg8WQ3BNxoK/xKQv6Udkt2yk/xLRTVKcX64AxceniEC8w2Tl+jEJ4hEpcveSdTucljP4zUSWOVN2aBzJWeMVprYDWhodi95aAIXIY9qTktzK2JQGqmZoaK4vdQjFJTW6SvVPfFf+4D1nyKvtsSohC5JC8vjG582ah5JCXKu9F3TKMoq5hwSxs+RtJWyzED2m+KK9pYsWpGNMG937KuYAn0sPJyFu0QKqoSebn9KMJfGa41ONT5/42rsdoxlI8zavRO7e6d2lMoDyjnIfcXMZoosJ0GWGOzAyXkvKdynoFA0U/rWQZ1/9qyXmCMpeeqoZM52w==",
"key" : "6d4d0098-45dd-4a73-9eb4-97730e15b1fb",
"encrypted" : true
}
],
"cpSetupMode" : "DISCOVER_ACCOUNTS_ONLY",
"channel" : "FDP_DEFAULT",
"includeInvestmentAccounts" : true,
"clientId" : "E7E23CC0-64D5-489B-AB09-3CCC78FB5CB0",
"brandingId" : "9625"
}

response:
{
"code" : 200,
"resource" : {
"status" : "ACCEPTED_POLLING_REQUIRED",
"pollingReference" : "/institution-logins/456369962279138305/poll",
"id" : "456369962279138305",
"resource" : {
"aggregators" : [
{
"lastStatusUpdatedAt" : "2024-10-25T08:43:38Z",
"aggStatusDetail" : "Invalid credentials",
"cpChannel" : "FDP_DEFAULT",
"aggStatus" : "INVALID_CREDENTIALS",
"aggStatusCode" : "FDP-103"
}
],
"channel" : "FDP_DEFAULT",
"includeInvestmentAccounts" : false,
"id" : "456369962279138305",
"modifiedAt" : "2024-10-29T08:28:38.566148811Z",
"clientId" : "E0F371AC-3F6F-497D-9131-387AF78DAA3E",
"createdAt" : "2024-10-25T08:28:15Z",
"institutionId" : "69971827287407875",
"name" : "Discover Card Account Center"
},
"clientId" : "E0F371AC-3F6F-497D-9131-387AF78DAA3E"
}
}

pollResponse:
{
"status" : "AGGREGATOR_IN_ERROR",
"aggregators" : [
{
"channel" : "FDP_DEFAULT",
"cpAggStatusCode" : "FDP-103",
"aggStatus" : "INVALID_CREDENTIALS",
"isProcessing" : false,
"cpAggStatusDetail" : "Invalid credentials"
}
],
"mode" : "DISCOVER_AND_ADD_ACCOUNTS",
"institutionLoginId" : "456369962279138305",
"isProcessing" : false
}

The 53rd mortgage account is one of four 53rd bank accounts. Quicken only finds the three but not the mortgage account. I sanitized the file, but still can not connect. Suggestions please and thanks.

Quicken Anja

Hello @kvfritz,

First, to clarify— Are you experiencing this issue on your Beta or production program?

Check back and let us know! Thank you.

kvfritz

The connection issue with Discover card is with the Beta version. The connection is with Nordstrom is with the current build (Version 7.9.1 (Build 709.54540.100). 53rd mortgage connection seems to have fixed itself in the Beta version but not in the current build. I've check to be sure all accounts are the same (Discover has multiple listed) and the login info is the same.

jacobs

Connectivity issues are almost always unrelated to specific versions of Quicken Mac, as the problems exist at the server level, with the connectivity provider (Intuit) and/or with the financial institution.

I see that one issue with Discover was marked as resolved today, so you might want to try it again.

P.S. You're not supposed to post about anything with beta in the public sections of the forum. (But at this moment there's no active beta test, and the 7.10.0 public release and 7.10.0 beta release are the exact same build, 710.55343.100).

CAbeachbum01

having download/connection issue with Nordstrom credit card - issue started 2 days ago on Nov 5th 2024. error message as follows.

CP_SCRIPT_ERROR
Error 530 SSL_HANDSHAKE_ERROR_530null

any assistance resolving this issue would be appreciated.

Wonderboy

I also have the issue submited on 11/7 by CAbeachbum01

kvfritz

Nordstrom & Discover card connection Care Code: CC-929 (QCS-0429-2). Indiana Members Credit Union connect issues: Error code: QCS-0429-2 | CC-929) BID = 67289

Clavende

SAME ISSUE AS FDP-630 CP_SCRIPT_ERROR SSL_HANDSHAKE_ERROR 530 null NORDSTROM

TALKED TO NORDSTROM, THEY JUSt UPGRADED THEIR SYSTEM. NOT SURE IF THIS WAS WHAT caused the issue, was working monday nov 4 2024. They pointed back at quicken. But I find it hard to believe when they just did a nordstrom upgrade..

kvfritz

Connection issue with Discover and Nordstrom remains open. Nothing has changed at my end.

Quicken Kristina

Thank you for your replies,

For the CC-929 error you said you're seeing, please follow these steps from this article on CC-929 errors to troubleshoot the issue:

To resolve this issue

First, wait one hour. Then, sign out of Quicken and sign back in:

1. Go to Quicken > Sign Out….
2. In the confirmation box, click Sign Out.
3. After you sign out, sign back in with the same Quicken ID.
4. Attempt to add your account again.

If the issue persists

If the steps above do not resolve the issue, please contact Quicken Support.

Also, please be aware that there is a known issue connecting to Nordstrom right now. That known issue is the most likely reason @CAbeachbum01, @Wonderboy, and @Clavende are seeing FDP-530 errors. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

Thank you!

CAbeachbum01

Kristina - thank you for the up-date. was hoping to get the Nordstrom card issue resolved. I'll save some money and will just not use the card until it's resolved.

MoneyBags

The Nordstrom issue has been ongoing for about a month. When will this get resolved?

Quicken Anja

https://community.quicken.com/discussion/comment/20465439#Comment_20465439

Hello @MoneyBags,

Unfortunately, we do not have an ETA on resolution available at this time, however, our teams are aware of the issue and are working to resolve it. For all updates and information as they become available, please refer to this Community Alert. We do not have any further information available beyond what has been and will be posted within the Alert.

We apologize for any inconvenience in the meantime! Thank you.