Nordstrom Card Errors

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  • marilyncorbett
    marilyncorbett Quicken Mac 2017 Member ✭✭

    I too have the same problem. Credits show as charges, and charges show as credits. Also, missing a few transactions.

  • Lia D
    Lia D Quicken Windows Subscription Member ✭✭

    I believe this issue may be fully resolved. Today I was looking at my Account list from the Tool menu and saw Nordstrom not connected, so I clicked the link to connect. It took multiple online passcode sends, but it appears to now be working.

    A word of caution about this fix. All transactions back to October, 2024 were downloaded. So, you will need to do a bit of clean-up if you have been manually entering transactions since the issue occurred.

    YAY!👏 Thank you Quicken & Nordstrom for working this out!

  • LenoreK
    LenoreK Quicken Windows Subscription Member ✭✭

    Now I am getting error cc 601, not getting any data from my Nordstrom credit card.🤨

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello All,

    Thank you for continuing to share updates on the progression of this issue. We are happy to hear that it is starting to resolve for the majority of you.

    If you are still experiencing issues, please let us know!

    -Quicken Jasmine

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  • LenoreK
    LenoreK Quicken Windows Subscription Member ✭✭

    The majority does not include me. My Nordstrom credit card is still getting a cc 601 error, no data.

    It is not any comfort to me that it is "starting to resolve for the majority". It has been since November, getting different error messages, getting one download with charges and payments reversed, and back to getting error messages.

    Time for Quicken to fix it. Past time actually.

  • Cris S
    Cris S Quicken Windows Subscription Member ✭✭

    I have a reminder every week to try and connect One Step Update to Nordstrom. Every time I try it, I still get the error "Sorry, we encountered an error. (It's not your fault.)"

    I've had this issue since November and am completely at a loss for how this has not been resolved. It doesn't feel like anyone is trying to resolve this.

  • LenoreK
    LenoreK Quicken Windows Subscription Member ✭✭

    IIs this the current thread to say what's still broken with Quicken not able to get data from Nordstrom credit card?

  • LenoreK
    LenoreK Quicken Windows Subscription Member ✭✭
    edited May 20

    [Removed - This issue is being discussed in a separate thread]

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @LenoreK,

    This is the discussion for those who are still unable to connect to their Nordstrom account. I can see the particular issue you're reporting is already being discussed in a separate thread.

    Thank you!

    Quicken Kristina

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  • LenoreK
    LenoreK Quicken Windows Subscription Member ✭✭

    When is the issue going to be resolved, where the charges are coming as payments and vice versa?

  • Amanda Austin
    Amanda Austin Quicken Mac Subscription Member ✭✭

    I got the weird charge showing as credit in Quicken as well. Still broken but at least I can link the account again for the first time since November (I uninstalled then thinking I could reinstall, which, hahahaha nope). I guess I'll just use that card for purchases at Nordstrom itself and as a backup to a preferred card when traveling abroad.

  • LenoreK
    LenoreK Quicken Windows Subscription Member ✭✭

    Again today, I was able to connect from Quicken to Nordstrom card, but it only gave me one transaction, skipping several days of charges.

    Again today, the one charge transaction that I got, was imported as a payment instead of a charge.

    When is it going to be fixed so that A) all the transactions come in, and B) they come in correctly?

  • jtomalley
    jtomalley Quicken Windows Subscription Member ✭✭✭

    Charges are downloading as payments and payments are downloading as charges… I'm very glad I backed up FIRST because it completely reversed 8 YEARS of account history and there would have been no way for me to rebuild that.

    I am marking this one as NOT RESOLVED.😡

  • chuckfoster
    chuckfoster Member ✭✭✭

    Like many others, I can finally connect but downloaded transactions are recorded backwards - charges are posted as credits while credits are posted as charges.

  • Amanda Austin
    Amanda Austin Quicken Mac Subscription Member ✭✭

    Today when trying to update from my Nordstrom online account, I got the following Quicken message, a new one (I think) for me:

    "Quicken is unable to update this account because Web Connect support for your financial institution has been either temporarily, or permanently discontinued [CC-885]."

  • coopertwist
    coopertwist Quicken Windows Subscription Member ✭✭

    I downloaded today and found that the online balance is accurate; however, it failed to download any Visa transactions. Additionally, it recorded a Nordstrom.com purchase as a credit instead of a charge.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    https://community.quicken.com/discussion/comment/20495358#Comment_20495358

    Thank you for coming to share! We are happy to hear that the online balance is correct; however, I apologize for the issues with your downloaded transactions.

    We appreciate your continued patience and support as we work towards a resolution!

    -Quicken Jasmine

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  • Beignett
    Beignett Member

    I stopped receiving Nordstrom transaction downloads in October, so I have followed this thread. This week I reestablished the connection after seeing others have done so. My experience is this: I received no older / missing transactions. New downloads are missing some transactions. And yes, the charges show up as payments.

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