Nordstrom Visa getting CC-511 error starting 11/7/24

jtomalley

Nordstrom Visa redesigned their web page, so now I can no longer download transactions via Quicken Classic (Verson R59.18, Build 27.1.59.18).

I am getting the "CC-511" error. Is there an ETA as to when this might be fixed?

Quicken Anja

Hello All,

This is now considered a known issue that has been escalated internally, though we do not have and ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

We apologize for any inconvenience in the meantime! Thank you.

Quicken Anja

Hello again,

Please refer to the Community Alert for any and all updates and information as they become available. At this time, this issue remains ongoing and our teams continue to work toward a solution. We do not have any further details available beyond what has already been posted or will be posted within the Alert.

We apologize for any inconvenience in the meantime! Thank you.

Txpete

Same error here, for 2 days now

checkyourmirrors

Same here

JeanieP

Same error here. CC-511.

davidah

No connection with Quicken for Mac

Quicken Anja

Hello All,

We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

Greg Brown

Same issue here. I reported the problem to support yesterday.

AndrewDB

Identical problem here.

AbeK

Yup. Me too.

Quicken Jasmine

Hello All,

Please let us know once you have submitted logs so that we may add them to our report.

Thanks!

yellek

submitted

checkyourmirrors

Submitted a few days ago

jtomalley

Already submitted.

will66pu

Nordstrom Card returning CC511 error for me too, am running Quicken Classic Business & Personal on Windows 11, Quicken Version R59.18, Build 27.1.59.18, Manually just logged into Nordstrom Card website, which is a new website as of the last week or so , It is barebones. Limited features, As for Quicken , the website makes no mention of Quicken, or any third party app. There is no possibility to manually download a transaction qfx file. There is no option for authorizing third party apps like Quicken. I appears Nordstom is still building this website, presumably having already switched to its reduced functionality for cost saving reasons.

My guess is it is going to take a long time to get a Quicken connection working again with this merchant.

Quicken Jasmine

Hello All,

We do now have an active alert regarding various error messages with Nordstrom Card Accounts. You may follow this link to access that alert which you can bookmark for all further updates.

I apologize for any inconvenience caused in the meantime.

Amanda Austin

Same, and I called it into Nordstrom earlier today and they said it's not a known problem for them. I've bookmarked so I can be aware of any updates.

Quicken Anja

Hello All,

This is now considered a known issue that has been escalated internally, though we do not have and ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

We apologize for any inconvenience in the meantime! Thank you.

starunit

Yes, this is expected behavior. At least, it's the behavior I've come to expect. Quicken purports to have seamless connections to many financial institution but they always seem to be playing catch-up whenever an institution alters their system. It's almost as though they have no agreement with them at all. If it happened infrequently I'd have a different opinion, but it happens over and over again.

richieb

same issue CC-511 error

MikeGraves74

yep, here too. CC-511 error.

DaveFromMA

Same error here as well. I disconnected the account and then attempted to reconnect but that did not resolve the issue. In the deals, it looks like there is a "handshake" issue with sharing data.

jtomalley

I tried downloading directly from the Nordstrom Bank website and I got an error (OL-221) on that as well. I am NOT on a VPN.

Quicken Kristina

Hello @jtomalley,

While the OL-221 error you are getting when trying to import a QFX file is likely being caused by the same issue causing the CC-511 errors, per this article on troubleshooting Web Connect problems, I recommend checking your system date and time settings. If your system date/time are incorrect, that can sometimes cause the error message you're seeing.

Thank you!

jtomalley

Hi @Quicken Kristina - The date & time are correct on my laptop - I checked to be sure. I did a complete shut-down. and restart, but it still gives me that error, on top of the CC-511. Only that one account (Nordstrom Bank) is affected.

TamYinOR

Please note that [Removed - Third-Party Software] was able to get their connection fixed earlier this week (11/12 or 11/13) after having a similar connection issue.

Please expedite this issue.

richieb

let’s go Nordstroms & quicken. Let’s get your IT departments rockin’ together and fix this issue.

Thank you

chuckfoster

Is there any update on this continuing problem? Connection problems persist, but this morning the Error Code had changed to CC-501. I am using Quicken Classic Premier for Windows; version R59.35, Build 27.1.59.35

Rail_CIO

Any update on resolution to this issue?

Surprised that Nordstrom would make this change in front of the Year end and Chrsitmas shopping season.

jtomalley

I also have updated to version R59.35 / build 27.1.59.35 and the error is no longer CC-511. It has now changed to CC-501.

I tried downloading a QFX file directly from the Nordstrom Bank website and I got no error message at all but Quicken also did not receive any data.

Wayne104

Interesting. I am on the latest version R59.35 and still have the CC-511 error.

Greg Brown

I am on 59.35 and still have cc-511.