No Accounts to Add - PayPal Credit, MasterCard and Crypto (QMac)
This discussion was created from comments split from:
Paypal Credit updates balance but does not download transactions
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Best Answer
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Hello All,
We do now have an active alert regarding being unable to add PayPal Credit Card Accounts. I invite you to follow this link to access that alert which you can bookmark for all further updates. There is no current ETA.
I apologize for any inconvenience and frustration caused in the meantime.
-Quicken Jasmine
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Answers
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Add me to the list…"no accounts found" when trying to re-add Paypal Credit after deactivating it.
Standard PayPal always works fine…it's only Paypal Credit that has these ongoing issues.
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Hello @mryan69,
To assist with this, please clarify. Are you getting a specific error code? If possible, please post a screenshot of the exact message you are seeing. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
I look forward to your reply!
Quicken Kristina
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@Quicken Kristina No, there is no error code to be found. This is the same exact behavior I have reported on another thread regarding Betterment.
The login works, the password works, it simply states that no accounts stop can be found and added, therefore it will not link to Quicken.
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Thank you for your reply,
To further investigate this issue, please answer these questions:
- Has there been any activity in the account in the last 90 days?
- Is the account considered an external account (i.e. are you redirected to a different website when selecting the account on the financial institution's website)? If so, what URL are you redirected to?
- Is the account a subtype of a different account?
- Has the financial institution made any recent changes to its website or sign-in process?
- Are you the owner of the account?
Thank you!
Quicken Kristina
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Kristina -
- There is weekly activity to this account, so yes…recent transactions.
- The PayPal website -may- consider this "external" since the Paypal Credit card is run by Synchrony. But it's always been like this.
- I'm using the built-in "Paypal Credit, MasterCard and Crypto" option in Quicken which is separate from normal "PayPal" which is working just fine.
- Website and App logins work just fine and show all details correctly.
- Yes, I own the account.
I appreciate your help, and I don't mean to be dismissive, but Paypal Credit breaks every few months, and then we play these games where we deactivate in Quicken, and try to reactivate, and it fails…and then Quicken and PayPal do whatever magic was needed behind the scenes and it gets fixed.
This is -not- a user issue. So these troubleshooting steps don't really accomplish anything. Reporting Paypal Credit as broken to whatever backend team at Quicken handles these Quicken Connect issues is going to be the solution…as always.
Thank you!
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I'm having the same issue with exactly the same screenshot as above.
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Hello @mryan69, @rodney1259, and anyone else encountering this issue,
Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.
We have forwarded this issue to the proper channels to have this further investigated. In the meantime, if you haven't already done so, please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience!
Thank you.
(CTP-11523)
Quicken Kristina
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I am having this same issue since October, same screenshot as above.
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[Removed - Duplicate Post]
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I've been having this same issue for months as well. Same message as the screenshot above.
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Same issue same error. It SHOULD pop up with my PayPal Mastercard and my PayPal Buyers Credit
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Hello All,
We do now have an active alert regarding being unable to add PayPal Credit Card Accounts. I invite you to follow this link to access that alert which you can bookmark for all further updates. There is no current ETA.
I apologize for any inconvenience and frustration caused in the meantime.
-Quicken Jasmine
Make sure to sign up for the email digest to see a round-up of your top posts.
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@Quicken Jasmine - Though this is not yet a solution, I’m sure many of us appreciate the fact that Quicken has formally acknowledged the bug and is working to address it. Thank you.
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Hello @mryan69,
You are very welcome! We will update the alert that I linked as we receive more information!
-Quicken Jasmine
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Hello @mryan69,
We just got an update from our team that they would like you to try again and report back if it works or not.
Hello @rodney1259,
When our teams are checking, they're seeing a regular PayPal account, but not seeing any attempts to connect to PayPal Credit, MasterCard and Crypto.
Please confirm what type of account you are trying to connect and which connection option in Quicken you are using.
I look forward to your replies!
Quicken Kristina
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I just tried and still got the "No accounts found" error.
I used the "PayPal Credit, MasterCard and Crypto" choice, Quicken Connect, and my usual PayPal username/password.
I definitely authenticated because it asked for my 2-factor authentication code, and then gave me the "No accounts found."
I should note that this is with a PayPal Credit account (formerly Bill Me Later), not a PayPal branded credit card.
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Thank you for your reply @mryan69,
Thank you for trying again. I'll forward that information to the team working on the issue.
Thank you!
Quicken Kristina
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Hello @mryan69,
I sent you a DM. To view it, please go to the envelope icon near the upper right.
Thank you!
Quicken Kristina
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Saw your DM and created the new data file to try adding PayPal Credit again.
Failed with the same error, and I used "Report A Problem" to send to the devs.
Thanks for your continued support. Deeply appreciated.
— Matthew
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Thank you for your reply @mryan69,
Thank you for trying in a new file and sending the logs! I forwarded the logs to the team working on the issue and let them know that you're seeing the same error in a brand new "test" file.
Thank you!
Quicken Kristina
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Failed for me also. I was hopeful because it wanted to send me an authentication code. It sent me one but then said it couldn't find any accounts like before. I have no problem logging on to their website.
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Thank you for your reply @rodney1259,
When our teams are checking, they're seeing a regular PayPal account, but not seeing any attempts to connect to PayPal Credit, MasterCard and Crypto.
Please confirm what type of account you are trying to connect and which connection option in Quicken you are using.
Thank you!
Quicken Kristina
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