No Accounts to Add - PayPal Credit, MasterCard and Crypto (QMac)

System

This discussion was created from comments split from:

Paypal Credit updates balance but does not download transactions

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mryan69

Add me to the list…"no accounts found" when trying to re-add Paypal Credit after deactivating it.

Standard PayPal always works fine…it's only Paypal Credit that has these ongoing issues.

Quicken Kristina

Hello @mryan69,

To assist with this, please clarify. Are you getting a specific error code? If possible, please post a screenshot of the exact message you are seeing. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.     

I look forward to your reply!

mryan69

@Quicken Kristina No, there is no error code to be found. This is the same exact behavior I have reported on another thread regarding Betterment.

The login works, the password works, it simply states that no accounts stop can be found and added, therefore it will not link to Quicken.

Quicken Kristina

Thank you for your reply,

To further investigate this issue, please answer these questions:

• Has there been any activity in the account in the last 90 days?
• Is the account considered an external account (i.e. are you redirected to a different website when selecting the account on the financial institution's website)? If so, what URL are you redirected to?
• Is the account a subtype of a different account?
• Has the financial institution made any recent changes to its website or sign-in process?
• Are you the owner of the account?

Thank you!

mryan69

Kristina -

• There is weekly activity to this account, so yes…recent transactions.
• The PayPal website -may- consider this "external" since the Paypal Credit card is run by Synchrony. But it's always been like this.
• I'm using the built-in "Paypal Credit, MasterCard and Crypto" option in Quicken which is separate from normal "PayPal" which is working just fine.
• Website and App logins work just fine and show all details correctly.
• Yes, I own the account.

I appreciate your help, and I don't mean to be dismissive, but Paypal Credit breaks every few months, and then we play these games where we deactivate in Quicken, and try to reactivate, and it fails…and then Quicken and PayPal do whatever magic was needed behind the scenes and it gets fixed.

This is -not- a user issue. So these troubleshooting steps don't really accomplish anything. Reporting Paypal Credit as broken to whatever backend team at Quicken handles these Quicken Connect issues is going to be the solution…as always.

Thank you!

rodney1259

I'm having the same issue with exactly the same screenshot as above.

Quicken Kristina

Hello @mryan69, @rodney1259, and anyone else encountering this issue,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, if you haven't already done so, please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.    

Jcarta

I am having this same issue since October, same screenshot as above.