Let us know your feedback on the recent Windows Quick Pay update
Comments
-
Attempted to enable multiple accounts at Bank of America and CapitalOne account for Quick Pay - was asked to provide the full account number and zip. Provided it, was told it was not working and to try again.
- Tried figuring out if it was asking for my zip or the zip for BofA/CapitalOne - tried both with same result. Also tried with ZIP+4
- Saw comment about needing to sync to cloud (I was not) - turned it on, same results.
- Added and removed accounts to bill pay - same results.
Like everything else with the "new" Quicken bill pay, this does not appear to work either.
1 -
Same here. When it comes renewal time I'm downgrading to Starter. Don't want to pay for features that don't work.
1 -
To assist with this issue, please provide more information. Which connection options are you using with these financial institutions? To check this, go to Tools>Account List, click the Edit button next to the account, and click on the Online Services tab. The connection option you are using will show as the Financial Institution.
Note - For Capital One, the only connection options that support Quick Pay are Capital One 360 and Capital One Card Services.
Please provide a screenshot of the message you are seeing that says it's not available. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
Thank you!
Quicken Kristina
Make sure to sign up for the email digest to see a round up of your top posts.
0 -
My second test payment to "Costco Anywhere Visa Card by Citi" was also a failure. It followed the same sequence - the payment was accepted, then a few days later the amount was withdrawn from my checking account. Then in a few days, when I launched Quicken for Windows, I got the error "Quicken was unable to process your QuickPay payment to 'name of Visa Account" from account "name of checking account". The transaction amount in your register has been updated to $0.00. Additional Information: unspecified failure.".
The "Check Number" column it the checking account register was set to "Failed".
The account "Financial Institution" is set as "Costco Anywhere Visa Card by Citi". Connection Method is "Express Web Connect+"
Should I call this in to Quicken Support?
0 -
Thank you for your reply @Pumphouse,
I forwarded this issue to the proper channels to be further investigated. In the meantime, please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience!
Thank you.
(CBT-499)
Quicken Kristina
Make sure to sign up for the email digest to see a round up of your top posts.
0 -
That's easy, Kathryn, it doesn't [Removed - Profanity] work. At least not for me. I've got two Chase credit cards (my only Chase accounts) I had been paying with Check Pay (and previous to that with Quick Pay), and I am unable to set them up with Quick Pay now. I've deleted the bills and reminders and deactivated Online Services for both cards, then set up from scratch, first setting up Online Services, then adding the online biller.
All that was successful, but I am still only offered the option for Check Pay, not Quick Pay.
I really wish Quicken would actually test software before releasing it, instead of forcing your paying customers to do it.
I'd appreciate an update when this is fixed. I opened a ticket with support, and after some investigation they claim it is a known issue. Thanks.
0 -
Hello @VADan,
When I look up your interaction with Support, I can see they identified it as related to this known issue:
I recommend bookmarking the alert since any updates, once available, will be posted there. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.
Thank you!
(Ticket# 11428943/CTP-11660)
Quicken Kristina
Make sure to sign up for the email digest to see a round up of your top posts.
0
