Nordstrom Card Account

koch1948
koch1948 Quicken Mac Other Member
edited November 2024 in Download, Add/Update Accounts (Mac)

I still cannot download data from my Nordstrom Card Account. Using Quicken Classic Premier Version 7.10.1 for macOS 15.1.1

Any suggestions?

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Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓

    Hello All,

    Please be aware that there is currently a known issue occurring with Nordstrom Card Account which has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @koch1948,

    What exactly is occurring? Are you receiving any error codes or messages? When did this issue begin?

    Let me know!

    -Quicken Jasmine

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  • koch1948
    koch1948 Quicken Mac Other Member

    After November 3rd, the Nordstrom VISA card would no longer download. There was an error code, but I do not have that error code anymore as I disconnected that VISA card from my download. Each time I try to reconnect the Nordstrom VISA card, I receive a message:

    "There was an error downloading information about Nordstrom Card Account. Please try again later."

  • Evita
    Evita Quicken Mac Subscription Member ✭✭

    having the same issue

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓

    Hello All,

    Please be aware that there is currently a known issue occurring with Nordstrom Card Account which has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • MKr
    MKr Quicken Mac Subscription Member

    Same.

  • MLSTOWE
    MLSTOWE Quicken Mac Subscription Member

    I have the same issue, now going on for two weeks. I have tried downloading the information in both a QFX and CSV file and Quiken says files are not readab;e.

  • dshew
    dshew Quicken Mac Subscription Member

    same issue

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    This issue continues to be worked on, though we do not have an ETA for resolution.

    Please refer to the Alert linked in my previous response for updates.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • TLF
    TLF Quicken Mac Other Member

    Hello…rather frustrating, I’ve been trying to download transactions from my Nordstrom account for over two months now. WHEN will this be resolved?

  • jacobs
    jacobs Quicken Mac Subscription SuperUser, Mac Beta Beta

    WHEN will this be resolved?

    The moderators here never can answer that question, simply because they don't know. Fixing a connectivity issue depends on Quicken's connectivity supplier, Intuit. And often, it depends on the financial institution making changes and working with Intuit to get things working. So it's out of Quicken's hands, and the front line people like the moderators here simply have no insight into where the problem lies and who is waiting for what from whom to resolve it. Even if they can see notes in the support ticket about what is expected when, financial institutions often place a low priority on making changes to support outside third-parties like Intuit/Quicken, and the expected schedule often slides.

    And yes, it's frustrating to end users. But the moderators from Quicken just can't tell you when a particular connectivity problem will be resolved.

    Quicken Mac Subscription • Quicken user since 1993
  • TLF
    TLF Quicken Mac Other Member

    Okay then - thanks for clarifying, Jacobs.

  • JPo1
    JPo1 Quicken Mac Subscription Member

    I am having the same issue. It wouldn't connect since October 31. I was finally able to connect to Nordstrom recently and it got me through 2FA. After submitting the code for 2FA that was sent via email, I received a message that it was unable to download. The message I got said Account Mismatch, no accounts returned, case 106. Is there something I need to do?

  • Eli Sherer
    Eli Sherer Member ✭✭✭
    https://community.quicken.com/discussion/comment/20471249#Comment_20471249

    Similar to me today. I received my email statement and tried (for the heck of it) to log in with Quicken for an update. The account had been disabled for a while, so I was happy to see the 2FA code request AND that it went through! Then instead of updating the account, Quicken came back with an error:

    Care Code: FDP-106

    Details:
    ACCOUNT_MISMATCH
    Account not found. No accounts returned - case 106

    My account is valid, login is valid… so there's some movement, but the problem is not resolved.

  • JPo1
    JPo1 Quicken Mac Subscription Member

    Thanks! That is the same thing I am getting.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello All,

    Thank you for coming to share that you are also experiencing this issue. We do apologize for the inconvenience caused while we work towards a resolution.

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • JPo1
    JPo1 Quicken Mac Subscription Member

    I just spoke with Quicken Support. They said it is an ongoing issue and there are no troubleshooting steps I can take at this time. I just need to continue to wait for Quicken to fix it.

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