Nordstrom Card Account
I still cannot download data from my Nordstrom Card Account. Using Quicken Classic Premier Version 7.10.1 for macOS 15.1.1
Any suggestions?
Best Answer
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Hello All,
Please be aware that there is currently a known issue occurring with Nordstrom Card Account which has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.
We apologize for any inconvenience in the meantime! Thank you.
-Quicken Anja
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Answers
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Hello @koch1948,
What exactly is occurring? Are you receiving any error codes or messages? When did this issue begin?
Let me know!
-Quicken Jasmine
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After November 3rd, the Nordstrom VISA card would no longer download. There was an error code, but I do not have that error code anymore as I disconnected that VISA card from my download. Each time I try to reconnect the Nordstrom VISA card, I receive a message:
"There was an error downloading information about Nordstrom Card Account. Please try again later."
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having the same issue
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Hello All,
Please be aware that there is currently a known issue occurring with Nordstrom Card Account which has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.
We apologize for any inconvenience in the meantime! Thank you.
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.0 -
Same.
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I have the same issue, now going on for two weeks. I have tried downloading the information in both a QFX and CSV file and Quiken says files are not readab;e.
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same issue
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Hello All,
This issue continues to be worked on, though we do not have an ETA for resolution.
Please refer to the Alert linked in my previous response for updates.
Thank you!
-Quicken Anja
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Hello…rather frustrating, I’ve been trying to download transactions from my Nordstrom account for over two months now. WHEN will this be resolved?
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WHEN will this be resolved?
The moderators here never can answer that question, simply because they don't know. Fixing a connectivity issue depends on Quicken's connectivity supplier, Intuit. And often, it depends on the financial institution making changes and working with Intuit to get things working. So it's out of Quicken's hands, and the front line people like the moderators here simply have no insight into where the problem lies and who is waiting for what from whom to resolve it. Even if they can see notes in the support ticket about what is expected when, financial institutions often place a low priority on making changes to support outside third-parties like Intuit/Quicken, and the expected schedule often slides.
And yes, it's frustrating to end users. But the moderators from Quicken just can't tell you when a particular connectivity problem will be resolved.
Quicken Mac Subscription • Quicken user since 19930 -
Okay then - thanks for clarifying, Jacobs.
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I am having the same issue. It wouldn't connect since October 31. I was finally able to connect to Nordstrom recently and it got me through 2FA. After submitting the code for 2FA that was sent via email, I received a message that it was unable to download. The message I got said Account Mismatch, no accounts returned, case 106. Is there something I need to do?
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Similar to me today. I received my email statement and tried (for the heck of it) to log in with Quicken for an update. The account had been disabled for a while, so I was happy to see the 2FA code request AND that it went through! Then instead of updating the account, Quicken came back with an error:
Care Code: FDP-106
Details:
ACCOUNT_MISMATCH
Account not found. No accounts returned - case 106My account is valid, login is valid… so there's some movement, but the problem is not resolved.
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Thanks! That is the same thing I am getting.
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Hello All,
Thank you for coming to share that you are also experiencing this issue. We do apologize for the inconvenience caused while we work towards a resolution.
-Quicken Jasmine
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I just spoke with Quicken Support. They said it is an ongoing issue and there are no troubleshooting steps I can take at this time. I just need to continue to wait for Quicken to fix it.
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I am getting the same error message and have not been able to connect since early November. It is crazy that it is taking so long to resolve the issue.
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This issue has been ongoing since 11/6/2024 and Quicken and Nordstrom fail to fix this. How do you possibly expect people to renew their SaaS subscriptions when 3 months (i.e. 25% of an annual contract) you have not fixed this and have ZERO ETA on when it will be fixed. 3 minutes to resolve not reasonable from a customer perspctive, 3+ months and NO ETA ABSOLUTELY UNACCEPTABLE!
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@MThreeZeroto167 Have you complained to Nordstrom or their credit card provider? The problem was undoubtedly caused by changes they made. Quicken is at the mercy of the financial institution to work with their connectivity service provider, Intuit, to restore connectivity. Quicken never provides ETAs for connectivity issues because it’s not something they can control.
Quicken Mac Subscription • Quicken user since 19930 -
Hey Quicken…..any update? This is taking way too long
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Quicken Jasmine, is there any update to this issue?
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Nordstrom is not working on this issue and is pointing back to Quicken as the source of the problem.
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Quicken is now pointing me toward Nordstrom as well. During my last conversation with Quicken customer service I was told to wait. It's very frustrating that this has been going on since the end of October and no one is taking ownership or communicating with customers. Hey Quicken, How about a response besides saying contact Nordstrom?
VERY frustrated!
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same here. Not using their card until they fix this.
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Still getting FDP-155 error, "Nordstrom Card Account is denying access to your account". Logging in via a web browser has no issues. It has been months since this issue started. Please address this for us. Thanks.
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Why doesn't Quicken even respond to anyone's comments ?
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Why doesn't Quicken even respond to anyone's comments ?
@JPo1 Are you following the "Alert" thread for this issue, which was shared by a Quicken representative higher up in this thread?
The last update there was a week ago: "Nordstrom Card is currently 100% blocking. We are continuing to work with the service provider but and we do not have an ETA for a resolution."
Typically, the folks at Quicken don't have insight into connectivity issues because connectivity its outsourced to Intuit. If Nordstrom is blocking third-party access to accounts, there's nothing Quicken can do other than make sure Intuit is trying to contact/work with the financial institution. The details of what's going on between the financial institution and Intuit are never shared, and I don't think he Quicken moderators here can find out more than that the ticket for this issue is still open and pending. It's certainly frustrating, but issues like this are typically in limbo like this until one day, things magically start working once the financial institution and/or Intuit have completed their work.
Quicken Mac Subscription • Quicken user since 19930 -
Thank you! I thought I was in the alert thread.
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