One-Step update still doesn't work for California Coast Credit Union (CCCU)
Since CCCU changed their website URL to https://digital.calcoastcu.org, One-Step Update hasn't worked. Today it STILL doesn't work. I have to download a QFX file from CCCU and import it into Quicken Classic. This is too much work.
I've attached images of two errors I get when using One-Step Update. When I first click the Update button, I get error CC-800.
Then I click Continue and the update proceeds, but when it finishes it shows error CC-507 for my CCCU account. All of my other non-CCCU accounts update just fine.
I've tried Deactivating this account and re-activating it (many times) to no avail. I just get a different error message telling me it's not my fault.
I've contacted CCCU - again - about this issue. I'll let you know when I hear back from them. Has anyone else contacted them about this and what did they say? I think if enough of us complain, they might solve this problem.
I'm using Windows 11 and the latest Quicken Classic version R59.35.
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According to Calcoast, the new platform doesn't support direct connections … fix is a month or more away. VERY bad transition to their "new, better" platform (spend 20 mins on hold and finally talked to one of the managers).
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Hello @PhotoCitizen and @MJ-san,
I can see that there are two instances for California Coast Credit Union.. have you attempted to connect using the other instance?
Let me know!
-Quicken Jasmine
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I see the same thing in the FIDIR list….2 listings:
70996 70996 70996 California Coast Credit Union https://www.calcoastcu.org/ NA https://www.calcoastcu.org/ ACTIVE BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA
02125 02125 02125 California Coast Credit Union https://www.calcoastcu.org/ 1-877-495-1600 https://secure.calcoastcu.org/User/AccessSignin/Start ACTIVE BANKING,CREDIT&WEB-CONNECT BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA
The 2nd one here shows that Web Connect (WC) is also supported. WC is the manual downloading and importing of transactions in a QFX (also sometimes referred to as "Quicken" or "Web Connect") formatted file. If you log into your online account and you find that you can manually download in this format, then you have an option to download transactions into your Quicken file should the EWC or EWC+ OSU download option still not be available. It's not ideal but it can be easier and more practical than manually entering all the transactions data into Quicken.
Quicken Classic Premier (US) Subscription: R60.15 on Windows 11 Home
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-Quicken Jasmine
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Boatnmaniac, thanks for the suggestion. I did try both instances — again. The first one gives me a new error that I haven't seen before: CC-511. The second instance gives me the same errors that I posted previously.
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Jasmine, I DO still need assistance. I'm afraid that it's an issue only my credit union can solve. Apparently, when they rolled out their new website, they didn't think that maintaining the Auto-Update functionality was important. But, if there's anything you can do I'd appreciate the help.
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@PhotoCitizen - Thanks for letting us know that neither of the Add Account options allows for setting up a download connection.
Have you logged into your online account to see if you can manually download transactions in QFX (sometimes also referred to as "Quicken" or "Web Connect") formatted files?
If that option is shown, backup your data file and then you might want to try manually downloading transactions in that format.
When the file is downloaded open it with Quicken. Quicken will (or at least will try to) import that file. If/when prompted be sure to LINK it to your account that is already in Quicken.
If it works, then at least you have this option to download with until the Express Web Connect connection method gets fixed.
Quicken Classic Premier (US) Subscription: R60.15 on Windows 11 Home
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I can manually download a QFX file and import it into Quicken. But it's only a temporary workaround (I hope).
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Hello @PhotoCitizen,
Thank you for coming back to update us.
When you spoke with your financial institution, they mentioned that this change was on their side? Have they provided any information regarding repairing the connection with Quicken? Unfortunately, if the financial institution made changes on their end to cause this issue, Quicken does not have access to their servers and cannot assist in resolving this issue.
I do apologize for the inconvenience caused.
-Quicken Jasmine
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They don't seem to be in a hurry to fix this issue. I think it would help if every Quicken user who has an account with California Coast Credit Union complained to the credit union.
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Hello @PhotoCitizen,
It may help to fast-track them repairing this issue if they are receiving a high volume of users experiencing it!
Please let us know if you receive any further information!
-Quicken Jasmine
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Jasmine- thanks for following up. I've spoken with one of the managers in late November and he indicated that they were aware of the issue and it was 1-2 months away from being fixed. He also indicated that they know there have been a lot of issues with their transition to the "new improved" platform. Since they are using FIS for their back-end, this should not be a big issue to fix, but they also don't seem to be in a hurry to fix. I would suggest that everyone call (yes, it may be a 20+ minute hold, argh!) and complain, maybe that will increase the sense of urgency :)
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