US Bank not reconciling correctly. Always balance adjustment

Kathleen2015

Quicken Classic Business and Home. Version R59.35. Windows Quicken running on Parallels for many years.

I consistently have a balance adjustment in my favor when I reconcile. Was $6000 last week. Today it's another for $1500. This seems to have started 6-8 weeks ago, maybe longer. Sometimes I let the adjustment happen and then I delete that transaction hoping it will fix itself. Or I put a hold transaction for that dollar amount so I don't think I have that. All my transactions come through correctly, the online balance listed appears to be correct. I do reconcile based on online balance not paper statement. I have read other discussion related to this and I can't figure it out. My Quicken file goes back to 1998 so I am not new to this. I don't know how to get it back on track. Any suggestions appreciated.

My other accounts do reconcile correctly.

I have always loved Quicken but the last year or 2 seems like lots of issues. I get it's not all Quickens fault. I have Charles Schwab accounts too so that's a whole other issue sometimes. I don't want to lose 26 yrs of data. 😔 I love when my husband says when did we buy this or have this done for the house or who did such and such for us, "I'm not sure, let me check quicken" 😀

Kathleen2015

I should have added I did turn off the pending transaction setting but it made no difference.

Quicken Kristina

Hello @Kathleen2015,

To assist with this issue, please provide more information. If you have more than one account with US Bank, is this happening in all of them, some of them, or just one account? If all of the transactions appear to be correct and the online balance is correct, then the most likely culprit is the opening balance for the account changing. Please see this article for more information:

https://www.quicken.com/support/why-did-my-opening-balance-change-after-changing-ewc-quicken-windows/

To check if the opening balance has changed, please backup your Quicken file, then restore a backup from before the issue started. Take note of the opening balance in that backup file (it may help to write it down), then go back to your main Quicken file (In the File menu, just above Exit, it will list the 4 most recent Quicken files you've accessed. The file you're currently in will be #1 on the list, and assuming that you didn't open any other Quicken files after restoring a backup, your main file should be #2 on the list). Once you're back in your main Quicken file, check to see if the opening balance matches what the backup showed.

I look forward to your reply!

NotACPA

@Kathleen2015 USB (i'm their customer also) has multiple names in Q. Which do you use?

Do TOOLS, Account List and look in the "Financial Institution" column for this info. If that column isn't show, it can be added via the OPTIONS button at the bottom of the dialog.

Also, in the "Transactions Download" column, what's shown adjacent to your USB accounts? And, did you recently change that? Say from Direct Connect to Express Web Connect+? Or, did you recently "Reset" or "Reactivate" those accounts?