Schools First FCU (QMAC)

System

This discussion was created from comments split from: Schools First FCU.

Quicken Jasmine

Hello All,

There is now an alert for various error codes with Schools First Federal Credit Union. You may follow this link to access that alert where I suggest bookmarking it for all further updates.

I apologize for any inconvenience caused in the meantime.

Marydale

Same here. Haven't been able to reconcile my accounts with SchoolsFirst in two days. I have multiple accounts with different logins with SF, and none of them can connect so it's not an incorrect login issue. Bad time of year to have this issue with the holidays….

cmshort418

This has been a recurring problem. It really is tiresome. Why can't Quicken figure it out?

PQuincy

Same here. Two different logons involved. My logins are correct, they are just refused.

I reached out to SFFCU with an FYI that Quicken access had stopped working, and got a pretty unhelpful message (though they did apologize for the problem).

"SchoolsFirst FCU does not support third party apps or software. Since QUICKEN is not a SchoolsFirst FCU product, we cannot guarantee the accounts will be linked or configured.

As many third party apps require data from accounts, this can lead to system delays or pose a security risk to our online banking system which can affect many, if not all Members."

Since I was just letting them know there was an issue, the lecture was not helpful (But I guess their lawyers force them to put this nonsense in).

Anyway: it's worked fine for years, now all at once it doesn't. Since linking to Quicken is a valuable service, to me, I will be calling them. Of course, it's equally likely that something changed at Quicken that broke the connection, but I don't know of any way besides this to get them to look into it.

Quicken Anja

Hello All,

First, could you please provide a screenshot of the error your are seeing when trying to connect? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.
(CBT-451)

mikevail1000

Same problem over here. Both my account and my wife's account with Schools First FCU stopped connecting to Quicken for Mac (version 7.10.1, Build 710.55389.100, Mac OS 14.6.1) sometime on 11/25/24. As of this morning, 11/29/24, still unable to connect/download using Quicken. I have checked my passwords by connecting directly to the Schools First website. Please let me know if anyone has had a successful resolution to this problem.

Papaloco

I ahven been able to download to Quicken for the Mac for 4 days. Keep getting the same message FDP-103 as others. I am able to log on at the website.

gregneg

It's happening with QMac also. I have submitted it all, including sanitized data file.

gregneg

Same here — also happening to the WIN folks.

None of the dances/rituals about the assorted sign-outs, recoveries, sync restore, do-overs, as documented and spelled out by both the CU and Quicken work.

Uploaded everything into a problem report (including sanitized file) to quicken.

gregneg

https://community.quicken.com/discussion/comment/20463994#Comment_20463994

Full "report a problem" (with sanitized data files and screenshots) sent—- again.

Just curious —- what good is the data file after going through all the guided (and FAILED) recovery steps. All of the Schools First FCU accounts data are in the not connected for downloads mode.

Quicken Jasmine

Hello All,

There is now an alert for various error codes with Schools First Federal Credit Union. You may follow this link to access that alert where I suggest bookmarking it for all further updates.

I apologize for any inconvenience caused in the meantime.

lesliermm

Having the same issues with all Schools First accounts. It says my credentials are not correct and they are as I can log into the website with my browser.

Quicken Jasmine

Hello @lesliermm,

Thank you for joining this thread to share that you are also experiencing this issue. I advise bookmarking the alert that I previously shared so that you can remain up to date on any new information.

I apologize for the inconvenience and frustration caused.

Bob Osgood

Is Quicken having a difficult time reaching Schools First? Yes, we all have the same problem logging into the account, but more important is, what is the status on this problem? Is transparency not important to us, the paid subscribers?

Terry Kent

[Removed - Rant/Speculation]

Terry Kent

Here's a sample error code:

I've only sent this to Quicken dozens of times!

Mathew Krejci

I'm still getting an "unexpected error occurred" message. Care code FDP-105

Scott BJ

Same here, there has been progress with the logging on, just not with verifications.

A-A-Ron

Checked in with SFFCU today (12/6/24) to see if my accounts would connect and I was able to manually reconnect my CU accounts to the Quicken for Mac software. Everything seems to be working again - it's a holiday miracle!

Mathew Krejci

I'm still getting an " unexpected error occurred". code FDP-105

Bob Osgood

Message to A-A-Ron:

What is meant by Manually Reconnect?

I have changed my password, didn't fix it. I have had issues with downloading account information, but as I recall, the issue here is not being able to even get Quicken to talk to Schools First.

Here is what I've done in the past, but I'm not sure it's going to fix the issue currently outstanding.

I await your response.

Best,

Bob

IE3

Still not working for me, now getting FDP-105 / "FI_WEBSITE_UNAVAILABLE URL. Access requires an additional authentication level and/or verification" after selecting what phone number for 2 factor auth I want to use

IE3

Still getting error FDP-105 after selecting 2 factor phone number to use. At least its taking my password now though …

Quicken Anja

Hello All,

This issue is still being worked on, please refer to the Community Alert for updates. We have also internally passed along the error changing from FDP-103 to now FDP-105, and appreciate you letting us know.

Thank you!

Scott BJ

Just bumping for Dec 8, still have FDP-105 at the MFA screen. I can select either email or text but neither sends anything, nor is the screen displayed to enter the code.

Quicken Jasmine

Hello @Scott BJ,

Thank you for joining this thread!

kenbodger

https://community.quicken.com/discussion/comment/20463984#Comment_20463984

likewise….i am on classic windows and all of a sudden my schools first link to my bank accts stopped working…called suppprt and they referred me to this comment and said they are "working on it"…..ha….its been a week

lesliermm

After more than a week I still cannot download from Quicken. there is no issue going directly to Schools First. I have sent the report.

Still receiving the error message:

Please try again later.

Care Code: FDP-105

Details:
FI_WEBSITE_UNAVAILABLE
URL. Access requires an additional authentication level and/or verification

Quicken Jasmine

Hello @kenbodger and @lesliermm,

Thank you for joining this thread and sharing more information.

I do apologize for the inconvenience and frustration caused in the meantime.

Bob Osgood

Login failed, solution.

I was informed by Quicken Support that I had changed my password logging into Schools First with my computer. Quicken Support suggested I disconnect my School's First accounts using Quicken and reestablish them, but first prove by signing into Schools First with my browser and using the credentials I established using my computer.
Here is where I went wrong, the new password and user name needed to be changed at Schools First, then update Quicken to the same UserName and Password. The list of accounts came on on the Quicken window and I chose not to establish new accounts but instead link my School's First accounts to the Quicken accounts.

lesliermm

Still cannot login to Schools First.

Are you working on this?