Anyone else seeing OL-295-A with TD Bank?
Answers
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Same here. Even the bills I paid using TD's web site are not syncing with Quicken. Files - Help, Report a Problem, look at the OFX log file.
This is very frustrating.
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Direct Connect is not downloading ANYTHING. I've deactivated, reactivated.
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Same here. One-step-update doesn't show any errors but no transactions actually download.
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Exactly. I will start a new thread.
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The OL-295-A errors are gone, Direct Connect works, but no transactions are downloaded. Quicken does not report any errors. As I watch the update, it is "much too fast".
There are no transactions in the log files. If I go to TD Banks web site and manually download an OFX file, there are transactions in it (I look at the file, I don't import it to Quicken).
I've deactivate and reactivated. Several times. There is no way to even TRY Express Web Connect as it defaults to DC (which is what I want, but I wanted to try EWC to download transactions and bring up to date).
I don't know if this is related to the fact that my Quicken subscription renewed on 12/2 but the timing seems too coincidental..
connlog
==== Mini-OSU Start (20241205/09:13:05) ====
20241205 09:13:05: Marketing session sending to: http://www.tdbank.com/quicken/marketingQ2009.ini
20241205 09:13:05: QFN: Beginning get from http://www.tdbank.com/quicken/marketingQ2009.ini
20241205 09:13:06: QFN: End get from http://www.tdbank.com/quicken/marketingQ2009.ini, netstatus 0
20241205 09:13:07:==== Mini-OSU End (20241205/09:13:10) ====
The OFX log has no transactions.
the OFX log also has clear text showing username (and account number from when I got connected via web connect last few days of November and there is no way I'm sharing that file).
Windows 11, latest R60.15
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Hello @digitalmediaphile,
I merged this post from you back with this thread as this information has been added to the same ticket as the original ticket that was created for TD Bank.
Thank you!
(CTP-11613)-Quicken Anja
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I experienced the same problem with TD Direct Connect not downloading any transactions.
I was able to reconnect the accounts using Express Web Connect+. To do this I had to deactivate the connection to all my accounts, then go to Add Accounts and use advanced options to force thew EWC+ set up. This got transactions downloading, however it changed my opening balance, so I had to reset that. It is a good idea to record the current value as others have said, and of course no bill pay.
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yeah. thanks, that works. and it changed the balance by the amount of ONE of the transactions that did not download using DC but did download using EWC. very frustrating. I hate EWC because it sends account number and username in the clear and of course no bill pay which is making me crazy.
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I am not sure if this helps any, but I have multiple direct connect bill pay accounts.
I did unique updates, to two of the accounts, one with Huntington that is working correctly, and one with TD. I did TD first. I was surprised by the difference in the amount of communication. I am not sure if this can give you guys any clues as to what is missing, but the sequences are completely different.
Neither of the accounts had any transactions to receive or bill pay to send at this time, since I had updated them this morning. If It would assist in troubleshooting, I can set up a bill in each account and perform the test again.
==== Mini-OSU Start (20241205/13:45:08) ====
20241205 13:45:08: Marketing session sending to: http://www.tdbank.com/quicken/marketingQ2009.ini
20241205 13:45:08: QFN: Beginning get from http://www.tdbank.com/quicken/marketingQ2009.ini
20241205 13:45:08: QFN: End get from http://www.tdbank.com/quicken/marketingQ2009.ini, netstatus 0
20241205 13:45:09:==== Mini-OSU End (20241205/13:45:12) ====
==== Mini-OSU Start (20241205/13:47:08) ====
20241205 13:47:08: QFN: Beginning send to https://ofx.huntington.com/Ofx/process.ofx
20241205 13:47:13: QFN: End send to https://ofx.huntington.com/Ofx/process.ofx, netstatus 0
20241205 13:47:13: Marketing session sending to: https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini
20241205 13:47:13: QFN: Beginning get from https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini
20241205 13:47:13: QFN: End get from https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini, netstatus 0
20241205 13:47:13: QFN: Beginning send to https://ofx.huntington.com/Ofx/process.ofx
20241205 13:47:15: QFN: End send to https://ofx.huntington.com/Ofx/process.ofx, netstatus 0
20241205 13:47:16:==== Mini-OSU End (20241205/13:47:19) ====
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Exactly.
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One more piece of data.
I looked at the OFX log file and also noted some differences.
Attached is a snippet from that file without private data. Note that the Huntington update has lots of data, and the TD has nothing.
The TD transaction is in the 13:45:08 timeframe, Huntington follows
Ed
==== Mini-OSU Start (20241205/13:45:08) ====
==== Mini-OSU End (20241205/13:45:12) ====
==== Mini-OSU Start (20241205/13:47:08) ====
<!-- ***** SEND to https://ofx.huntington.com/Ofx/process.ofx at 13:47:08 on 20241205 ***** --><!--
OFXHEADER:100
DATA:OFXSGML
VERSION:102
SECURITY:NONE
ENCODING:USASCII
CHARSET:1252
COMPRESSION:NONE0 -
My direct connect works fine. It is downloading transactions but I have not paid any bills to see if bill pay works.
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I tried again this morning and mine is still not downloading new transactions.
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I use Mac subscription. Not sure if that makes a difference .
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What progress has been made on resolving this issue where Direct Connect does not bring down transactions and Bill Pay does not work?
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I just got off the phone with a supervisor at TD Bank. She reported that they received an email from Quicken on November 29 saying that Quicken was aware of the problem, that it was a problem on the Quicken side, that they were working toward a solution, and that they wanted users to repeatedly send problem reports ("Help" → "Report a problem…") as long as the problem remains. She also said that the problem was a result of a change at Quicken, that it affected ALL Direct Connect updates (I don't believe this is true), and that it was basically the same OL-295 error but was no longer being reported as such to users.
If this is the case, then @Quicken Anja could you please confirm that this is a known problem on the Quicken side? If it isn't a known problem on the Quicken side, could you please see to it that a new email is sent to TD Bank clarifying that the problem is thought to be on the TD Bank side? In either case, something needs to be posted to "Alerts, Online Banking & Known Product Issues"
Thanks
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Hello All,
This is now considered a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all updates as they become available.
We apologize for any inconvenience in the meantime! Thank you.
-Quicken Anja
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Thank You @Quicken Anja
If we can provide any more data to help with the solution, please reach out.
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As a sanity check, I downloaded [Removed - 3rd-Party Software] (I only did this because I knew it supported Direct Connect) and signed up for [Removed - 3rd-Party Software] 30 day trial (which I cancelled after running my test). I was able to connect via Direct Connect AFTER setting it up and failing with a message to go online to TD Bank, where I found another pending authorization (it looks like anything that uses OFX is labelled as a Quicken 2018 app). I authorized and successfully downloaded transactions. I did not try Bill Pay although it looks like it was successfully connnected as well.
This seems to indicate that things changed on both the Quicken side AND the TD Bank side (new autho required). But it seems as though I proved that DC "CAN" work and it is most likely up to Quicken to fix the problem.
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Quicken support -
This is a VERY disruptive problem for those of us who do their primary banking with TD Bank. Please place a high priority on resolving this issue. It would be nice to see some updates on progress and ETA for resolution.
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This has been going on in some form, since at least November 20. No update from Quicken since December 6. It is so frustrating that we don’t have access to our accounts with the 10th largest U.S bank, and there seems to be no sense of urgency from Quicken.
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Just to say I have today seen an update, thus verified that downloads are working, after re-establishing my TD Bank credit card connection.
This is on the recently updated R60.15, and after re-establishing also the permission on the TD Bank site, which can be…troublesome…and I don't imagine I or you need/ed to do.
In this version of Quicken, you are no longer given any choice about connect method for TD Bank, and I'm imagining it defaults to Direct Connect, since that's the most technically sound for the bank. But this may also be where so much trouble has been generated, until Quicken gets it straight.
A holiday wish that online payment will also soon be fixed, for all suffering on this 🎄0 -
I'm imagining it defaults to Direct Connect
I believe that's not correct at the moment. Direct Connect still fails (silently) but Express Web Connect + is known to successfully download transactions. I suspect that TD Bank connections may be defaulting to EWC+ at the moment.
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This is REALLY frustrating. It's now been nearly three weeks. TD Bank is not some small local bank. What has been determined as to the cause of this issue? To me it seems reasonable to ask for an ETA for a fix at this point. Can we please have an informative update?
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Can we please have an update? This is the latest from TD Bank (they recommend contacting Quicken support)
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Hello All,
Our teams continue to work toward a solution, however Quicken’s Product and Development teams do not provide an estimate of when fixes are released. Please continue to refer to this Community Alert for any and all updates as they become available. We do not have any further information available beyond what has been or will be posted within the Alert.
We apologize for any inconvenience in the meantime! Thank you.
-Quicken Anja
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As paying Quicken customers we really deserve more of a progress report and ETA for resolution. It is frustrating for something that was working fine to be broken and for us to just have to wait and wait for a resolution.
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Hello @John Rocke,
I do understand your frustration, however, due to our teams still investigating, we have not received any new information. We are keeping our eye out for more information and will update this thread and the alert once there is new information.
Thanks!
-Quicken Jasmine
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Hello @Quicken Anja and @Quicken Jasmine,
Since this process is taking considerably longer than any of us would prefer, perhaps Quicken could change the default connection type for TD Bank from Direct Connect to Express Web Connect+? Contrary to my thought a few posts ago, it appears TD Bank does default to Direct Connect and I'm not aware of any reasonably straightforward way to switch. (If there is a way, please let us know…) Anyway, as I understand it, switching to EWC+ would at least allow us to download transations…
Thanks
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Still broken today. Dave, if you deactivate online service inside Quicken, then activate again, then go to the TD website and under account services scroll down to bottom and Managed Linked Services, then Financial Tool Access and authorize Quicken, you should be able to connect using EWC+
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