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Does anyone get duplicates of downloaded transactions from Chase Investments and if so how to fix??

Bilwit

I get repetitive duplicates from Chase Investments for ReinDiv. And they are dated a few days apart. I am trying to figure out if it's a Quicken issue or a Chase issue and how to resolve it. I just cleaned up several accounts and again on 11/30 and 12/2 the same several ReinDiv tranactions show up. As I have about 8 Chase Investment accounts this is quite frustrating to keep Chase Investment accounts and Quicken reconciled. Any help is desired. Thanks, Bill

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Bilwit

Should have added I am running Quicken Desktop version R60.14, Build 27.1.60.14 on a Windows 10 Dell XPS laptop

Quicken Jasmine

Hello @Bilwit,

In order to test this issue to determine if this is occurring due to Chase or Quicken, I invite you to create a test account. You can follow the instructions below in order to do so. It is recommended to save a backup before proceeding (just in case).

Deactivate:

Select the Tools menu and select Account List.
In the Account List, select the account you want to deactivate, and then click Edit.
In the Account Details window, click the Online Services tab.

4. Click Deactivate next to the service you want to disable.

5. Click Yes to the message confirming if you want to disable this service.

Reactivate:

At the top of the Account Bar, click the + (plus sign) button.
Enter the name of the financial institution you'd like to set up.
Enter your credentials. Quicken will connect with your financial institution to set up the account.
Under Action, choose "Add to Quicken", not "Link to Existing"

Let me know how it goes!

Bilwit

Thanks Jasmine, I am not sure I fully understand however. I know how to deactivate and activate accounts as I do this sometimes when having issues. But how is this a test account and how will this help discover whose issue it is? I don't think I follow the logic of this. At the sametime I asked Chase to help me. I shoujdl have mentioed it seems that I get a transaction before the date of the transaction that shows up in my account on the Chase website. It's always the ReinvDiv and I just got some on 11/30 which were not in the account on line. Got them again on 12/2 and these were in the account. So it seems like it might be more of a Chase issue given that the first transaction is not shown on the chase account on line. thanks again. Bill

Quicken Jasmine

Hello @Bilwit,

Sure, I would be happy to explain. So what makes this a test account is that we are adding and reactivating it as its own account with its own connection versus linking it to your existing account and resetting that specific connection. If this issue occurs in the test account, then this would lead me to believe that it would be an issue on Chase's side. If the issue is not present in the new account, then I would assume that there was a specific issue with that account and connection from within Quicken and would advise using the new account moving forward.

I hope this helps!

Bilwit

OK I understand now. If the new account does duplicate it would then be a Chase issue. How would I then go back and combine the accounts so I had a complete transaction history. Or would going back and linking the old account bring in the transactions that were downloaded to the new test account? I want a complete transaction history in one account. Thanks again Bill

Quicken Anja

Hello @Bilwit,

If the issue is duplicated in the new account, then you would simply delete the new account by right-clicking its name in the account list sidebar and selecting Edit/Delete account > Delete Account (bottom left) > type Yes to confirm > click OK.

After that, you follow the previous steps @Quicken Jasmine provided in her prior response to Reactivate, except you would make sure to choose Link to existing under Action and link the account back to the old account.

Any new transactions that were not previously downloaded in the old account will then be downloaded.

I hope this helps!

Quicken Anja

Hello again,

We haven't heard back from you in a while. Do you still need assistance?

Thank you!

Bilwit

I am waiting to hear from Chase as I think it's their problem.

Quicken Jasmine

Hello @Bilwit,

Thank you for coming back to let us know. Please update us when you hear back from Chase or if you would like more assistance.

Thanks!

Bilwit

will do.

Quicken Jasmine

Thanks!

mlbacon

This clearly is a Chase Bank problem. Chase has three internal dates for every transaction including Trade, Post and Settlement dates. Chase Bank is making transactions available for download into Quicken (and on their website) on the posting date of the transaction. Then later, they are changing the posting date of the transaction to the same date as the settlement date. If you download transactions after this point you will only see the changed date as the posting date. If you do a daily financial downloading into Quicken as I do, Quicken has already picked up the first transaction with the earlier posting date, and then when it sees the transaction again with a different posting date it enters it a second time creating the duplication.

If you want to confirm this for yourself, you can do a daily download of transactions from the Chase website into an Excel spreadsheet and watch for changes in the transaction posting dates. Quicken has no way of knowing that the altered transactions are not new transactions and therefore enters them again.

I view this as an egregiously bad practice on Chase Bank’s part. I am a moderate sized investor and have my Chase financial professional working with their IT department to try to remedy this issue. Hopefully he can help me apply pressure for a quick remedy.

Quicken Jasmine

Hello @mlbacon,

Thank you for coming back to share and update us! I am happy to hear that the issue has been figured out and they are working towards a resolution for you!

Bill1952

Jasmine, it was not me. Mlbacon thanks for that detailed expalantion. I do download daily so that explains the issue. I have someone looking into it and I will share this info. Is it possible to see posting and settlement dates on Quicken or on Chase? I don't remember seeing that info. Could you explain where I would see that. Thanks again

Bill1952

Also looks like I used 2 id's as I am on my phone and used an older login

mlbacon

to download transactions: Go to chase.com and login.

Click on your financial account.

Click on transactions

choose the date range you wish to download

click on export at the top right of your page. Choose your export format such as ‘Microsoft Excel'

Chase Export Download.pdf

You will find your Excel spreadsheet in your download folder. Don’t forget to save it as an Excel workbook after you look at this spreadsheet as it will try to save it as a webpage. Each transaction has a massive number of columns on the spreadsheet, so it helps to hide all the columns that are not important to your searching.

Bilwit

Quick question for Mlbacon,

Are these download instructions to find the transactions descriptions and dates? I am not sure I fully understand why one would download transactions into excel? Is it to compare to what downloads into Quicken when updating to find errors? Appreciate the info. I am sending your previous explanation to my Chase contacts who have people looking into it. Seems like it should be easy to fix. Thanks again, Bill

Bilwit

I read your explanation again and now understand the reason for the download. Thanks

mlbacon

Bill, you are welcome.

You are correct in that the transaction, post and settlement dates are only visible together when you export/download transactions from the Chase website directly. This is how I discovered the changing posting dates. More importantly, the only way you will have a record of what is occurring is to save a daily download from Chase directly into a spreadsheet. Once they change a date, you will no longer have any downloadable evidence of the changes they make.

The first time I dealt with Chase regarding this issue, they told me they had audited the data on their end, and it was correct. They stated there was no problem with their software and asked me if I had spoken to Quicken regarding this issue. Honestly this made me extremely angry. I knew 100% that if I asked Quicken if there was a problem on the Quicken end, Quicken also would state that there was no problem with Quicken and point the finger back at Chase. With no proof either way I would have been left in the middle with no resources to resolve the issue.

The only way this should have been properly addressed was to have Quicken and Chase IT departments talk to each other as only they know the internals of their software and interfacing and together could track down the problem issue. My impression is Chase doesn’t want to deal with anybody’s problem that doesn’t have an eight-figure portfolio.

I also have experience with Chase from past issues and have found mistakes in their credit line charging of interest. They had to concede that I had found an error in their methodology, but it was not without excessive work on my end to prove the problem. It turned out to be a simple mistake that I had a hard time believing could be done by any company as large as Chase Bank. I therefore have had little faith in their financial diligence and integrity.

That is why I started downloading transactions daily from Chase, so I had an ongoing personal record of transaction details. I was able to present spreadsheets from two different dates proving the changed posting date in their data. It’s just a shame that I had to be the one to find this problem because they were not willing to accept the possibility of an issue on their end.

The more interesting question is why this happened in the first place. To me this does not sound like a software error. This sounds like a deliberate changing of data for reasons very hard to understand. In my opinion any changing of published financial data without warning is irresponsible if not illegal.

I’ll let you know if I find out anything. This has been a major irritation to me as well.

Mike

Bill1952

Thanks again for providing these details. You are clearly on top of this issue. I will report what I learn as this is very frustrating. My Fidelity accounts never have had this issue. Appreciate your explanationsand assistance. BIll

mlbacon

I have had nothing but negative experience from Chase regarding this Quicken issue. Even though they say they are working with Quicken to solve the issue, I have seen nothing substantial. I finally gave up and moved my investments to Schwab. I recommend anyone using Chase investments and Quicken to move their investments to another firm, especially if the do frequent or daily downloads looking at their investments.

Bill1952

Wow that is a drastic solution. I have heard the same response. How long have you been working on this and getting that response from Chase? I have to say I have thought of that but not willing to take that step yet. Not sure it will come to that as I like my advisor and have been with him for while. I have managed plans and have been pleased with the results so I think I will give them a bit more time. Good luck and appreciate your information and asssitance. Bill

Chris_QPW

Personally, I value what Chase gives me over what Quicken does. I have seen duplicate investment transactions occasionally. I just delete them and go on.