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Can't Update/Reset for Newfield National Bank

jbrown08322

Updates for my checking accounts are failing since Sunday 12/8. Attempts to Reset come up with attached error.

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Comments

Tom Young

Probably the next thing to try is to deactivate this Account for downloading, then remove the Financial Institution and Account Number information on the General tab. (Optional step: go through the "Sign in as a different user" under the "Quicken ID & Cloud Accounts" Preference, signing out and then back in). The ngo through the Add Account process selecting Newfield National Bank as the FI. Assuming Quicken then finds your account there LINK it to your existing Account. Make a backup first, of course.

If that doesn't work then contacting Official Quicken Support would be what I'd do next.

jbrown08322

Tried all those suggests and getting same error, although a slightly different popup.

Quicken Jasmine

Hello @jbrown08322,

I have taken the time to look further into the issue that you are experiencing and can see that you are internally receiving an FDP-106 (CC-506) error message. This usually occurs when Quicken is unable to identify the account in Quicken to which your downloaded information belongs. I invite you to look over the instructions below in an attempt to resolve this issue. It is recommended to save a backup before proceeding (just in case). You can also find these instructions and more information in this Support Article.

Update to the latest release of Quicken

Choose Tools menu > One Step Update.
Deselect all items, and then click Update Now.
If an update is available, follow the on-screen prompts to update to the latest release.
Try updating your accounts again. If the problem persists, continue with the procedures below.

Refresh your account information

From your account register, select the Actions gear icon at the very top of your register (Ctrl + Shift + N).
Then select Update Now.
Follow the on-screen instructions to complete the update.
If the problem persists, continue with the procedures below.

Deactivate all accounts for this financial institution, then force Quicken to "discover" all available accounts:

Open the Account List in Quicken (Tools > Account List OR Ctrl + A);
If present, select the Show Hidden Accounts checkbox at the bottom of the Account List;
Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab;
Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
When finished, close the Account List;
Close, then re-open Quicken;
Click the Add Account button at the bottom of the Account Bar on your main view;
Walk through this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented, UNTIL you reach the screen where Quicken displays the Accounts Discovered at the financial institution;
Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

I hope this helps!

jbrown08322

Followed all those suggestions in the support article, but same results.

Quicken Jasmine

Hello @jbrown08322,

I do apologize that those troubleshooting steps failed to resolve the issue.

As per the FAQ:

If the problem persists: Contact Quicken Support for assistance. Your financial institution cannot resolve this issue.

Thank you!

jbrown08322

Today spoke with Quicken support and ran through another try with them. Still failing. It's been passed on to a tech team and I'm waiting on a email from them.

jbrown08322

This morning 12/11 I was able to Add Account and relink to my existing ones. So I guess someone has fixed the problem.

Quicken Jasmine

Hello @jbrown08322,

Thank you for coming back to update us, I am happy to hear that the issue is resolved! Were there any steps that you took before the issue resolved?

Let me know!

jbrown08322

Just happened to try Add Account again an it worked.

I assume quicken and my bank worked the problem since I talked with support.

jbrown08322

An now it seems to be broken again. This time I'm getting an CC-601 error.

Quicken Anja

Hello @jbrown08322,

We appreciate you following up, though I'm sorry to hear that you are experiencing a new error now.

Have you already reviewed this support article regarding CC-601?

As advised in the article, we recommend waiting 24 hours first to see if the error will self-resolve. However, if it continues to persist after 24 hours, then you will need to reach back out to Quicken Support directly as our support agents will need to collect log files and will likely be required to file an escalation.

We apologize for any inconvience! Thank you.