Chase Checking Account online balance negative, but Quicken and Chase online positive.
Updated online accounts this morning and my Chase Checking account in Quicken Windows (Premier, v. R60.15) shows an online balance of negative. However, Chase online has the correct positive value. Reported/known problem?
Answers
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Hello @Michael Farley,
Did you receive any error codes or messages? Do the transactions appear in your Quicken register as they do in your Chase accounts online? Can you see any transactions that would have caused this to occur?
Please let me know!
-Quicken Jasmine
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No errors. Transactions appear to agree. Looking again. Thanks!
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currently you can’t trust the online balance for Chase accounts because there is a known problem with the way Chase is sending data from pending transactions when it shouldn’t. You should try reconciling when you don’t have any pending transactions or maybe better yet to reconciling to what they call the statement balance which in fact can be any balance that you type in for instance a balance that you might see on the Chase website.
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also see this announcement
and even though it isn’t mentioned in this announcement, people have remarked that not only does it include pending transactions, the signs of those pending transactions are reversed.
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Also, you might want to check the Opening Balance transactions of those accounts to see if they have the correct dollar amounts listed. Perhaps the easiest way to confirm this is to restore a backup file from before when you first noticed this issue occurring. That backup file can be from a long time ago provided the accounts at issue now are also in that old backup file. If the amounts shown in you current main data file don't match what is shown in the restored backup file, then correct those amounts to match what is shown in the backup file.
Quicken Classic Premier (US) Subscription: R60.15 on Windows 11 Home
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Resolved: Pending deposits were the culprit. Online Balance stated in Quicken now correct. Known problem, it appears. Thanks for the responses!
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Hello @Michael Farley,
Thank you for coming back to update us, I am happy to hear that the issue is resolved!
-Quicken Jasmine
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You stated this is resolved, do we need to wait for the fix to happen after a software update? I am still having the issue, even after signing out and back in and running sync.
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I don't think you understood the response. @Quicken Jasmine wasn't saying that the Chase Online Balance problem was resolved. She was saying that @Michael Farley had found a "workaround" that "resolves" the immediate problem of reconciling his account (basically reconcile when there aren't any pending transactions or reconcile to the statement balance where you can type in the right balance instead).
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Got it, I misunderstood. Thanks!
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When is this going to be fixed? It's been a problem for years now.
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It can't have existed "for years now." This issue is specifically related to when pending transactions are enabled to be downloaded and included in the account balance. Don't know the exact date that this started but based on the original post and the posted Alert it likely started in the last 1-1/2 to 2 months. Even if it started earlier than this, this pending transactions feature was just released in April 2024….about 9 months ago, not years ago. And for this specific issue there is a workaround solution.
So, it sounds like you hare having an issue of some sort that is different than the subject of this thread. If that is the case, I suggest that you start a new thread and provide specific details of what you are experiencing, with which financial institution(s) and account type(s) you are experiencing it and what you might have done to troubleshoot the issue. That will help to ensure that your issue gets the attention that is needed without side-tracking this thread.
Quicken Classic Premier (US) Subscription: R60.15 on Windows 11 Home
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Hello All,
Who is still experiencing the issue regarding a negative balance shown with Chase?
Let me know!
-Quicken Jasmine
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I have never had this issue with my Chase account. But then I don't have pending transactions enabled to be included in the account balance.
Quicken Classic Premier (US) Subscription: R60.15 on Windows 11 Home
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Good to know, thanks!
-Quicken Jasmine
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I haven't seen the problem in a while, so it might be fixed. i was able reconcile my checking account and two credit card accounts and they have pending transactions at the moment. The checking account even has a deposit pending.
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I noticed over this past week it seems to have been corrected. I assume by Chase Bank.
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Hello @Chris_QPW and @wyerby,
Thanks for letting us know! I am happy to hear that the issue is no longer occurring. Please reach out if it returns!
-Quicken Jasmine
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