CC-503 Synchrony
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This discussion was created from comments split from: Synchrony Bank - unable to link CREDIT CARDS (Venmo and Paypal).
Comments
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Hello. I am having the same issue with connecting a VISA card. The error code is CC-503; I have had this issue since at least August and have manually posted transactions since then. (I've used the card less as a result - not my preference.) Prior to August I had no issue downloading.
A similar post was deactivated (CLOSED 10/7/24 Synchrony Bank Credit Cards - CC - 503 / 103), citing low activity. This leaves the impression there is no follow-thru.
I have checked and rechecked my login info; I am amble to access my account on the Synchrony Bank website without problem.
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Hello @STILESHQ,
I have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.
Please let me know once you have done so!
(CPT-11724)
-Quicken Jasmine
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I submitted the problem report as requested, including log files, screenshot, etc., but not with my personal data file.
Thanks for helping move this along.
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Hello @STILESHQ,
Thank you, I appreciate it! I have added your problem report to the ticket. I will come back and update this thread when I receive any new information.
-Quicken Jasmine
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Hello @STILESHQ,
Would you mind attempting to connect to Synchrony again to see if the issue has been resolved?
Thanks!
-Quicken Jasmine
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Hello - I tried to do the online set-up - same CC-503 error.
(Also - I logged in to my Synchrony card account successfully - I try to do that each time I encounter a Quicken error to ensure something is not awry on their end.)
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Hello @STILESHQ,
When did you attempt the online setup again? Yesterday? If so, would you mind sending in your problem logs again so that I may relay to my team that this issue is still occurring for you?
Thanks!
-Quicken Jasmine
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I just sent the log files (12-17 10 PM EST)
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Hello @STILESHQ,
Thanks!
-Quicken Jasmine
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Just checking … any activity on this?
I tried doing the set-up again today without success.
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Hello @STILESHQ,
I took the liberty of reviewing the status on this ticket and it is currently still In Progress which means our teams are still working to resolve this issue. However, we do not have an ETA available at this time.
We apologize for any inconvenience! Thank you.
(CTP-11724)-Quicken Anja
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Another month has passed. Is there any activity on this?
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Thank you for the follow-up,
When I check on the ticket, I can see it is now marked Done with a note saying that a fix was deployed.
Are you able to connect? If you are still seeing the CC-503 error, then please provide more detail on exactly what is happening (which connection option you're using, what account you're trying to connect, etc.).
I look forward to your reply!
Quicken Kristina
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I am seeing the same error message (CC-503). (I made an attempt log in one minute ago. (Jan. 27 7:41 PM ET))
The card is the Synchrony Bank Verizon VISA. I am using the "Activate One Step Update" screen.
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Thank you for your reply,
Is this card directly through Synchrony bank, or is it serviced by Synchrony bank? What is the URL you use when logging into the account directly through the financial institution website?
Thank you!
Quicken Kristina
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https://consumercenter.mysynchrony.com/consumercenter/login
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Thank you for your reply,
The URL you provided is typically used by credit cards that are serviced by Synchrony. The Synchrony Credit Cards connection is for cards that are directly issued through Synchrony. That may be the reason you're getting a CC-503 error when attempting to connect to the Synchrony Credit Cards connection.
To attempt to resolve this issue, we're going to try using a different connection option. Please backup your Quicken file. Then, if the problem account is still connected in Quicken, please deactivate the account. Once that is done, go to Tools>Add Account. Search for either Guitar Center or CareCredit (these are both connections that are serviced through Synchrony bank and which have worked to get other cards serviced by Synchrony to connect).
Follow the prompts. When you get to the add/link screen, please make sure to carefully re-link to the account in Quicken.
Warning - Since you said you haven't been able to connect since August, there is a chance that you will have a gap in your transaction history, since most financial institutions make roughly 90 days worth of history available for download. If you do end up with a gap, if Synchrony provides the option, you may be able to download a QFX file to fill in the missing history. If they do not provide that option, then you would need to fill in the missing information manually.
Please let me know how it goes!
Quicken Kristina
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I appreciate the message. I have two other Synchrony Bank cards; the VISA is the one I use most frequently. None will connect. I deactivated all and tried the option of adding Guitar Center without success.
I will admit I am reaching the point of diminishing returns. Investing more time and energy may not be justified. I will assess options for using a different bankcard.
From here I would only ask that if Quicken Support closes this this ticket it not be marked "due to low activity". That's is not correct and suggests to me as a user that the issue has been swept aside. The issue is unresolved.
Thank you for attempting to help.
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