CC-503 Synchrony

System
System Member admin
edited December 2024 in Errors and Troubleshooting (Windows)

This discussion was created from comments split from: Synchrony Bank - unable to link CREDIT CARDS (Venmo and Paypal).

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Comments

  • STILESHQ
    STILESHQ Member ✭✭

    Hello. I am having the same issue with connecting a VISA card. The error code is CC-503; I have had this issue since at least August and have manually posted transactions since then. (I've used the card less as a result - not my preference.) Prior to August I had no issue downloading.

    A similar post was deactivated (CLOSED 10/7/24 Synchrony Bank Credit Cards - CC - 503 / 103), citing low activity. This leaves the impression there is no follow-thru.

    I have checked and rechecked my login info; I am amble to access my account on the Synchrony Bank website without problem.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    edited December 2024

    Hello @STILESHQ,

    I have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.

    Please let me know once you have done so!

    (CPT-11724)

    -Quicken Jasmine

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  • STILESHQ
    STILESHQ Member ✭✭

    I submitted the problem report as requested, including log files, screenshot, etc., but not with my personal data file.

    Thanks for helping move this along.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @STILESHQ,

    Thank you, I appreciate it! I have added your problem report to the ticket. I will come back and update this thread when I receive any new information.

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @STILESHQ,

    Would you mind attempting to connect to Synchrony again to see if the issue has been resolved?

    Thanks!

    -Quicken Jasmine

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  • STILESHQ
    STILESHQ Member ✭✭

    Hello - I tried to do the online set-up - same CC-503 error.

    (Also - I logged in to my Synchrony card account successfully - I try to do that each time I encounter a Quicken error to ensure something is not awry on their end.)

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @STILESHQ,

    When did you attempt the online setup again? Yesterday? If so, would you mind sending in your problem logs again so that I may relay to my team that this issue is still occurring for you?

    Thanks!

    -Quicken Jasmine

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  • STILESHQ
    STILESHQ Member ✭✭

    I just sent the log files (12-17 10 PM EST)

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @STILESHQ,

    Thanks!

    -Quicken Jasmine

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  • STILESHQ
    STILESHQ Member ✭✭

    Just checking … any activity on this?

    I tried doing the set-up again today without success.

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20468512#Comment_20468512

    Hello @STILESHQ,

    I took the liberty of reviewing the status on this ticket and it is currently still In Progress which means our teams are still working to resolve this issue. However, we do not have an ETA available at this time.

    We apologize for any inconvenience! Thank you.
    (CTP-11724)

    -Quicken Anja
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