Not downloading Vanguard sales transactions on PC

craig.

I have an automatic investment each month with my Vanguard account. The investments are funded from my Vanguard Federal Money Market Fund (sweep account). For some time now (about/over six months?) Quicken has not downloaded the monthly sale of shares from the Federal Money Market Fund when the investments are made. It does download the investments/purchases of shares in the other funds and downloads the monthly reinvestment of dividend to the Federal Money Market Fund. To get the sale transactions I have had to log into my Vanguard account and manually download the transactions, then import them into my Quicken file.

Why aren't these transactions being downloaded by One Step Update?

How do I get One Step Update to download ALL my transactions?

Quicken Anja

Hello @craig.,

To start with, I suggest you try to deactivate all accounts for this financial institution, then force Quicken to "discover" all available accounts and see if this will help resolve it. Please, follow the instructions below in order to do so.

1. Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
3. Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab
   
4. Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
5. When finished, close the Account List
6. Close, then re-open Quicken
7. Navigate to Tools > Add Account 
8. Walkthrough this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
9. Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

Once that is done, see if the issue still continues to persist.

Let us know how it goes!

craig.

Doesn't make sense. Quicken downloads transactions for the accounts, just not a certain type of transaction. I shouldn't have to deactivate and then re-add the accounts.

Quicken Anja

@craig. I apologize for any confusion. The purpose of doing this is so Quicken can establish a new connection to push the account through.

However, if you do not want to do this with all accounts associated with this financial institution, then you’re fine to do so with only the account experiencing the problem and we can move forward from there.

craig.

I recognize the purpose and appreciate your assistance. I am just trying to understand the logics. Computers are, after all, logical machines and my curiosity wants to know the "why" behind it.

Quicken Anja

The reason for deactivating, erasing the financial institution name, and re-adding the account is to ensure Quicken establishes a fresh and new accurate connection with your financial institution. When you deactivate and reconnect without the extra step of erasing the financial institution name and going through Add Account to reconnect, it tends to just reconnect the original connection. Sometimes, the current connection can prevent certain transactions or accounts from syncing correctly. By starting a fresh connection, you allow Quicken to “relearn” and properly link the accounts based on the most up-to-date information from your financial institution.

I hope this clarifies things!

craig.

Sorry, but no, it doesn't clarify why Quicken would download just SOME of the transactions for an account. It explains why it might not download any transactions for an account. My thought are that maybe Quicken would actually look at the transactions, accounts etc and determine if there is some coding issue. I don't know, maybe Vanguard isn't coding the actions properly to get recognized.

NotACPA

Another possibility, that would tie in with your other thread

https://community.quicken.com/discussion/7958448/incorrect-category-for-investment-transactions

is that MAYBE Vanguard is sending an Action that Q doesn't recognize … and is thus ignoring.

Chris_QPW

Vanguard is still using Direct Connect, which means that what Quicken is getting from Vanguard will be in the OFX log. So, it really shouldn't be that hard to determine what action is using for the transaction (or if the transaction is even there). The syntax might be a bit hard to read someone that hasn't looked at it before (especially since Vanguard doesn't nicely format it, it is mostly on one line), but given you know that you are looking for the CUSIP field for your security, you should be able to see if the transaction is even there and what action it is coded as (normally that would be SELLMF or SELLSTOCK)

To open the OFX log select Help → Contact Support → Log Files → OFX Log.

You can save that file to a text file and open it with Notepad.