Barclays US (QMAC)
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I have both a barclays credit card and savings account, and for each previous website had a different username and password. To login via the browser or barclays mobile app now I only use the credit card site and login credentials.
With my Quicken (for Mac) like everyone else my credit card account is still updating correctly, but the savings account connection is failing with errors: CC-503 & INVALID_CREDENTIALS (FDP-103).
I tried to refresh the Barclays card connection to see if the savings account would show up, it did not.
I tried to use my credit card login credentials with the savings account connection to see if it would somehow work, it did not.
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Reported the issue and sent over the logs. 🤞🤞🤞
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I've been getting connect errors with Barclays since they combined their cards, savings ..
I get the following error when I try to download .. even though I DO NOT have Barclay cards, they direct both cards and savings accounts to the Barclaycard website …
We were unable to connect to Barclaycard.
Please try again later.
If this issue persists for more than 24 hours, please contact Quicken Support and report this error code and institution name.
Care Code: FDP-163
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Could not access my Barclaysave account today. Just imagine if someone were desperate for a bank money transfer….no email warning us of the "new migration" of data to another website. Anyway a very pleasant young lady helped us to access the account. Only took an hour. Everything was messed up including an old Llbean card whose login kept coming up on the screen…(Llbean's card was changed from Visa to MC years ago.). I am seriously thinking of changing to another online savings account. Remember the mess we had a while ago downloading info from Barclas to Quicken??. That took months to resolve. Haven't tried linking the 2 up yet since my patience is running low….
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I'm also leaving Barclays. This is just one of several issues (Barclay's link to Plaid is also down) and I'm done with them.
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The issue is that authentication/login for Barclays US Bank is now federated with the their credit card site. So all the login URLs have changed, and the authn flows and redirects have all changed. So Quicken will need to update things on their end. Nothing we can do as customers. Also… this might take a while as this all seems to be part of a larger redesign and merging of users on Barclays side. So Quicken might hold off on fixing this until they are sure Barclays is done with their changes.
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Still no resolution with Barclays savings account downloads … 8 days now …
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Absolutely ridiculous that both Barclays and Quicken can NOT solve this issue.
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I changed my password (again) on the Barclays website. I can log on directly and "do business" however there is now a different error code that I received when I try to reconnect my account in QMac to the selection titled "Barclays Online Banking - US" that, like the others point to "cards.barclaycardus.com".
Now getting following:
Please try again later.
Care Code: FDP-101
Details:
CP_SCRIPT_ERROR
com.jayway.jsonpath.PathNotFoundException: Expected to find an object with property ['data'] in path $ but found 'java.lang.String'. This is not a json object according to the JsonProvider: 'com.jayway.jsonpath.spi.json.JsonSmartJsonProvider'.It is looking like neither Quicken/Intuit or Barclays can figure out who needs to do what!
I started moving my $$$$$$ out of Barclays to CIT Bank but have discovered that CIT Bank forces a verification pin every time you perform a "one step update" which is another issue that one gets the finger pointing at who needs to do what to resolve that issue.
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I called Quicken today, 11/15/2024. The answer from Brian was "nothing can be done", "the issue is known", "once a ticket has been submitted, there is nothing more that can be done." Amazing… we are Stuck a loop that goes nowhere.
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like the others, I am still getting the same errors
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Today is 11/22/2024, I called Barclays and they acknowledged the sync issue with Quicken. "No ETA. Management is aware and working on it". The customer service rep said they have not be told what the issue is. I put in a ticket. Assuming the issue is with Barclays, I just cannot understand how a bank can make changes and not partner with Quicken to ensure the changes are seamless.
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This is getting to be a big problem now that we are approaching Tax Time. We need downloaded info to make 4th Quarter Tax estimates. The last workable download for my Savings and CD Accounts was 9-30-24. Now we are behind by two months of Data. I expected better service form Quicken and Barclays Bank.
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I'm running Quicken Classic Deluxe on Mac. Just a couple minutes ago (6:23 pm EST December 9, 2024) I was able to reconnect my Barclays account to Quicken for downloads.
I wasn't able to do it on December 8, 2024.
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I just tried … Dec 10, 2024 and get the same tired error … Care Code: FDP-163 … any specifics on what you did to make it work ngc1234?
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Barclays working as it is supposed to on Quicken for Mac!!
Finally!
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Quicken Mac. Disconnected and reconnected to the Barclays Online Banking - US option. Now downloading savings account correctly, but not seeing CD.
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I am now seeing the same issue as another poster. I have several Barclay's accounts but Quicken is only showing one when I set up syncing.
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Notice that those having success are quicken windows users … I'm running the Mac version … I set up the new login a LONG time ago after Barclays combined their cards and online savings accounts … I've disconnected my account in quicken and tried to connect just now and get the following:
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tried to reconnect my savings account but it failed with a FDP-105 / FI_WEBSITE_UNAVAILABLE error.
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Tried again today, failed with a different error: FDP-102 / FI_TIMEOUT
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Barclays is still [mess]ed up but I'm getting a different error this morning … 2 months now and counting …
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Hi ngc1234,
Thank you for your update.
I am also using Quicken Classic Deluxe on Mac. Today, 12/15/2024 1:40pm PST, after seeing your message, I attempted to update. I have several Barclays' accounts. ONLY ONE reconnected and successfully downloaded. The other accounts are still showing "Quicken cannot connect to this account." Reconnecting is not working for those other accounts.
I will call Quicken on Monday 12/16/2024 to see if they have a solution that will hopefully NOT results in more work to reconcile, etc.
This just should NOT be as challenging as it is. Whomever at Barclays is overseeing this migration and transition needs a different position. Absolutely horrible transition.
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On another page in this Quicken Community Chat (see link below), someone was successful in connecting and downloading on 12/082024.
https://community.quicken.com/discussion/7956936/barclays-bank-accounts-not-downloading
Below is my reply that other thread, in case it helps in this thread.
I am also using Quicken Classic Deluxe on Mac. Today, 12/15/2024 1:40pm PST, after seeing your message, I attempted to update. I have several Barclays' accounts. ONLY ONE reconnected and successfully downloaded. The other accounts are still showing "Quicken cannot connect to this account." Reconnecting is not working for those other accounts.
I will call Quicken on Monday 12/16/2024 to see if they have a solution that will hopefully NOT results in more work to reconcile, etc.
This just should NOT be as challenging as it is. Whomever at Barclays is overseeing this migration and transition needs a different position. Absolutely horrible transition.
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Hello Quicken Team,
How about an update rather than your customers finding out updates on their own or trying things one their own?
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I tried just now 12/17/24 at 4:34 pm eastern … and still no go with the Mac version …
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Has anyone with multiple accounts been able to reconnect? I have not.
I have previous accounts and old CDs that are now closed, but recently started showing up on Barclays website. My programming hunch is that quicken is not correctly handling this and timing out while trying to iterate over all these accounts and gather their status.
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Hello All,
While this issue remains ongoing, please continue to refer to this Community Alert for any and all updates as they will be posted within the Alert as they become available. Our teams continue to work toward a solution, though we do not have an ETA available at this time.
We apologize for any inconvenience in th meantime! Thank you.
-Quicken Anja
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@Quicken Anja The community alert has not been updated in over a month! how is that a way to keep people aware of a status?
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Hello @lopexo,
We have not received any new information beyond what is in the alert now. Due to not having any new information, the alert is currently up to date. Once new information is received, we will update the alert and this thread.
Thanks!
-Quicken Jasmine
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