Issues with syncing mobile

System

This discussion was created from comments split from: MAJOR QUICKEN MOBILE BUG: Quicken Mobile won’t sync anymore.

Jim Ghrist

I have a similar problem that has not resolved itself. Only a few accounts show up on Quicken Mobile. Entries to accounts that are there (Cash) do not synch to my desktop. I deleted and re-installed Quicken Mobile - no change. Quicken desktop synchs but transactions do not show up on Quicken Mobile. It seems like Quicken Mobile is not using the correct database, but Select Data File command on Mobile only has 2 choices, QDATA and Quicken-DEFAULT. Same result on either choice.

Quicken Jasmine

Hello @Jim Ghrist,

I believe that this issue may be caused by the cloud connection between your devices.

Next, I suggest resetting your cloud data from your Quicken desktop program and see if that may make a difference. However, before doing so, first, verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below). 

If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF"). 

Then, click OK in the preferences window and proceed to save a backup (just in case). From there, please follow the steps below to reset your cloud data.

1. Sign out of your Quicken Mobile/Web app(s)
2. On your desktop program go to Edit
3. Preferences...
4. Mobile & Web
5. Make sure sync shows it's ON and click on Reset your cloud data 

1. On the following screen you can leave the preselected option for "No, just reset my Cloud data", type Yes in the entry field to confirm, and click Reset
2. Wait for the sync reset to finish
3. Navigate to the Mobile & Web dropdown menu 
4. Select Cloud Sync to resync your data and to make sure no errors occur
5. Wait for it to finish syncing 
6. Sign back in on your Quicken Mobile/Web app(s)

Once that is done, see if the issue still persists.