My Discover Card downloads transactions whenever I "Update now" for a different card

rotorflyer

It doesn't matter for which credit card I download transactions, Quicken downloads the transactions for that card, and it also downloads transactions for my Discover Card. I'm not using the One-step update feature. The feedback screen when complete indicates that the update is complete only for the card I intended. However, when I look at my Discover Card account, current transactions are downloaded for it also. This is the only card where unintended downloads are occurring

Quicken Kristina

Hello @rotorflyer,

To assist with this issue, please provide more information. When did you first notice this issue? Which financial institutions is this happening with?

To start troubleshooting this issue, please try logging out of your Quicken, then logging back in. To do this, go to Edit>Preferences>Quicken ID and Cloud Accounts. Then, click the blue "Sign in as a different user" link.

In the confirmation window that comes up, type "yes", then click the Sign Out button. Once Quicken finishes logging you out, it should bring you back to the login screen. Log back into your Quicken and test to see if the issue is resolved.

Please let me know how it goes!

NotACPA

@rotorflyer In the card account with the intended transactions, what shows as the Category for any transaction that's duplicated in the Discover card account?

rotorflyer

@NotACPA transactions aren’t duped. Quicken downloaded visa transactions for the visa account and discover transactions for the discover account.

NotACPA

https://community.quicken.com/discussion/comment/20468080#Comment_20468080

OK, sorry that I misunderstood. So, HOW are you initiating those downloads? And, what bank issued your Visa card?

rotorflyer

@Quicken Kristina it occurs with any credit card account I update, it will update the transactions for that account and at the same time update my Discover card transaction. Even though the update summary shows the one account update completed successfully it actually updates two accounts - whichever one I requested plus discover.

rotorflyer

@NotACPA occurs with either chase, Barclays, and capital one Visa accounts. I select the Chase Visa account, for example and then click “Actions” icon in the upper right of the transactions view. Then I select the “Update now” command.

Quicken Kristina

Thank you for your reply,

Based on the financial institutions you mentioned, it sounds like this is happening with Express Web Connect and Express Web Connect + accounts? Are all of your credit cards updating every time you update any one of them, or is it only the Discover card that this is happening with? When did you first notice this behavior (or has it always behaved this way since you connected the Discover account)?

Also, did you try the troubleshooting I posted earlier? If not, please do. Logging out and logging back into Quicken refreshes the authentication token, which can sometimes correct unexpected behaviors.

Thank you!

rotorflyer

@Quicken Kristina only the discover card updates at the same time as any other ai file account update. It’s been happening for a few months now. Just for frustrated enough to ask for help.

I tried the logout/login suggestion you made. Might need a couple of days for new charges to see if it made a difference.

Quicken Kristina

Thank you for your reply,

If the issue persists, please let me know so we can continue troubleshooting.

Thank you!

rotorflyer

@Quicken Kristina

I just did an update for my Visa card and it also downloaded Discover card transactions to the Discover card account again. The update completed message states "1 account updated" even though the two accounts show updated transactions.

rotorflyer

@Quicken Kristina

Quicken continues to update both the account I requested to update as well as my Discover card account. Each account updates with the correct current transactions for each card, but it continues to always update Discover even though I only requested one different account to update.

Quicken Kristina

Thank you for the update,

Since the issue is persisting, this may be a file-specific issue. To start troubleshooting that, I suggest that you try validating and/or super validating your data file.  Please save a backup file prior to performing these steps. 

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate. 

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.   

Please let me know how it goes!