My Discover Card downloads transactions whenever I "Update now" for a different card
It doesn't matter for which credit card I download transactions, Quicken downloads the transactions for that card, and it also downloads transactions for my Discover Card. I'm not using the One-step update feature. The feedback screen when complete indicates that the update is complete only for the card I intended. However, when I look at my Discover Card account, current transactions are downloaded for it also. This is the only card where unintended downloads are occurring
Answers
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Hello @rotorflyer,
To assist with this issue, please provide more information. When did you first notice this issue? Which financial institutions is this happening with?
To start troubleshooting this issue, please try logging out of your Quicken, then logging back in. To do this, go to Edit>Preferences>Quicken ID and Cloud Accounts. Then, click the blue "Sign in as a different user" link.
In the confirmation window that comes up, type "yes", then click the Sign Out button. Once Quicken finishes logging you out, it should bring you back to the login screen. Log back into your Quicken and test to see if the issue is resolved.
Please let me know how it goes!
Quicken Kristina
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@rotorflyer In the card account with the intended transactions, what shows as the Category for any transaction that's duplicated in the Discover card account?
Q user since February, 1990. DOS Version 4
Now running Quicken Windows Subscription, Business & Personal
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
@NotACPA transactions aren’t duped. Quicken downloaded visa transactions for the visa account and discover transactions for the discover account.
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OK, sorry that I misunderstood. So, HOW are you initiating those downloads? And, what bank issued your Visa card?
Q user since February, 1990. DOS Version 4
Now running Quicken Windows Subscription, Business & Personal
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
@Quicken Kristina it occurs with any credit card account I update, it will update the transactions for that account and at the same time update my Discover card transaction. Even though the update summary shows the one account update completed successfully it actually updates two accounts - whichever one I requested plus discover.
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@NotACPA occurs with either chase, Barclays, and capital one Visa accounts. I select the Chase Visa account, for example and then click “Actions” icon in the upper right of the transactions view. Then I select the “Update now” command.
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Thank you for your reply,
Based on the financial institutions you mentioned, it sounds like this is happening with Express Web Connect and Express Web Connect + accounts? Are all of your credit cards updating every time you update any one of them, or is it only the Discover card that this is happening with? When did you first notice this behavior (or has it always behaved this way since you connected the Discover account)?
Also, did you try the troubleshooting I posted earlier? If not, please do. Logging out and logging back into Quicken refreshes the authentication token, which can sometimes correct unexpected behaviors.
Thank you!
Quicken Kristina
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