Cannot Set Up Online Billing in Bill Manager for Amtrak Rewards Card (First National Bank of Omaha)

BarryGraham

I recently opened an Amtrak Rewards Mastercard with FNBO. I was able to set this up in Quicken for downloading transactions into Quicken, however when I try to set up an online bill with FNBO to pay the bill, it says that the username/password credentials are incorrect even though they are not.

I see this was reported here not so long ago and it was closed without being resolved.

noboat1

I've tried to link 3 accounts with Bill Manager with no success, I keep getting a message saying that Quicken will keep trying to link to my biller but it could take 1-2 days. I was trying to test it before subscribing, it would be nice to pay all of my bills from one place. After checking the reviews online I found nothing good said about Bill Manager and decided not to use it, I disable my checking account and am now trying to think about an alternative.

NotACPA

@noboat1 Are you also talking about FNB Omaha? If not, your reply doesn't belong in this thread … please start your own thread.

NotACPA

@BarryGraham

Looking in FIDIR.TXT, which records all of the connections between Q and the FIs, I see two entries for FNBO. Which are you using?

First National Bank Omaha https://www.fnbo.com 1-877-932-3626 https://www.fnbo.com ACTIVE BANKING,CREDIT&WEB-CONNECT BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA
05624 05624 05624

First National Bank Omaha DC https://www.fnbo.com 1-877-932-3626 https://auth.securebanklogin.com?brand=fnbo ACTIVE BANKING,CREDIT,ACCOUNTINFO&DIRECT

If you're unsure, you can do TOOLS, Account List and look in the "Financial Institution" column. If that column isn't visible, it can be added via the Options button at the bottom of the dialog. And what's shown in the "Transaction Download" column for your FNBO account(s)?

Also, does your ID or password contain any special characters? IF SO, which? SOME aren't allowed for Express Web Connect (but are fine with the other 2 connection methods) because they interfere with the web protocol used.

BarryGraham

Thank you. This is for Bill Manager. Your post made me look at more options and I found that FNBO Direct as the Biller does authenticate properly. If I log in to fnbodirect.com it takes me to the same website as fnbo.com, the one that doesn't work with Bill Manager. So this appears to be the solution. I am thinking that "First National Bank of Omaha" just isn't configured properly in Quicken.