Capital One not downloading

System

This discussion was created from comments split from: Credit card txns sporadically missing for Chase and Capital One.

GaryR

My Capital One has not downloaded the last few days

Quicken Jasmine

Hello @GaryR,

Are you receiving any error codes or messages? What exactly is occurring when attempting to download transactions? When did this issue begin to occur? After a recent update?

Let me know!

novare

Same issue. Quicken R60.20, windows 10. Quicken stopped downloading my CapitalOne transactions on December 23rd.

No amount of resetting, deactivating, re-adding, etc. does anything. Validate/Super Validate make no difference.

No other banks/brokerages are affected.

CapitalOne shows that my accounts are authorized for sharing.

Quicken pretends it's downloading and proceeds as usual but no data is downloaded (yes there is data to download). No error message.

GaryR

They just don't download - no error message - but there are transactions out there on the Capital One website to be downloaded. I can do a Quicken file download from their website and they import just fine. But it won't update with One Step update

AlexisoftheShire

I'm on Windows Quicken Classic Premier Release 60.15. I had a similar problem about 3 weeks ago. I have 3 Capital One credit cards and have downloaded every day for years with no problem. Suddenly I finally noticed over a few days they wouldn't download with no error codes. I decided to deactivate and reactivate (not reset) each one individually and linked each one back to my Quicken account. That fixed it for me. Since then I have been able to download every day. FYI.

kjt

I am having the exact same issue with my Capital One accounts. It started late December. No error codes. I tried reset. I tried deactivate and reactivate. New transactions are still not not downloading.

Quicken Jasmine

Hello All,

Who is still experiencing an issue with Capital One transactions not downloading?

Let me know!

Charlesbunchanumbers

I started having this issue on Dec 26th…though it seems like it is a Capital One problem. I have deactivated my CapitalONe syncs and attempted to reauthorize them, but I get an error on the capitalone API website that something is wrong but no productive error code. just a notice from consent.capitalone.com that says

We're sorry, we hit a snag.
Looks like something went wrong, but we're working on it

Give it another try in a bit.

Let's try this again

Quicken Kristina

Hello All,

I'm sorry to hear you're encountering this problem. Unfortunately, there is a known issue with missing transactions/transactions not downloading. Please review this Community Alert for more information. I also recommend that you bookmark the alert so that you'll be alerted of any updates, once available and know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you're logged into the Community.

If you haven't already done so, please follow these troubleshooting steps from the Alert:

1. Backup your Quicken file.
2. Deactivate all the accounts associated with Capital One.
3. Navigate to Capital One's website, look for third party apps, and unlink Quicken.
4. After the accounts are unlinked, return to Quicken, and attempt to Add the Capital One accounts by using the "+" button.
5. Carefully re-link your Capital One accounts with the corresponding Quicken accounts.
6. For Windows ONLY:
   1. Click on "Tools"
   2. Select "Online Center"
   3. Make sure that "Capital One" is selected in the account dropdown
   4. Hold CTRL + SHIFT + Click on Contact Info
   5. Click on "Reset DTStart"
   6. Perform a One Step Update. 

If the issue persists after you have followed that troubleshooting, please contact Quicken Support by phone or chat for further assistance.

Hello @Charlesbunchanumbers,

The issue you describe sounds a bit different, since you're getting an error when trying to authorize through Capital One's website. It may be a temporary issue on Capital One's side, but it's also possible that a browser plug-in or browser setting is causing the issue. If you haven't already done so, I'd recommend temporarily turning off browser plug-ins. If the issue persists, try temporarily setting a different default browser.

 I apologize that I could not be of more assistance! 

oakgrrl

I'm still having the Capital One problem, as well as now a Citi card. I'll look at the alert. I hope it gets resolved soon because if I have to log onto each credit card account and enter manual transactions I might as well use a spreadsheet.