Unable to Download from AAFES Military Star (myecp.com)

Will N

I have been unable to download my AAFES Military Star Card transactions with Quicken since early December 2024. The account download was working fine for years and all of the sudden it stopped working. The AAFES Military Star website Quicken uses to connect is www.myecp.com, the same website I login for account information.

I have verified I can login in to the myecp.com site with the same credentials Quicken is using but Quicken stopped downloading transactions and now gives me error code CC-503 when I try resetting the account and says… "What you should know"… "We can't add this account because AAFES is telling us that your login is incorrect. Try again or, 1. Go to the AAFES Military Star Card website to verify or reset your login information. 2. When you are certain you know the correct login, try adding this account again."

I have tried resetting the account in Quicken, logging in to the AAFES Military Star website to check security settings, contacted AAFES Military Star (no help) and tried recommended solution from Moderator, Quicken Anja on same issue in October 2021, " Unable to Download from USAA & Military Star" by signing out of my data file completely and then signing back in to refresh the registration token for the Online Connected Services and followed the instructions provided below but, the issue continues to persist. It seems Quicken has stopped communicating with the account and I would like to get this resolved. Any help would be appreciated as I need to track the transactions without having to manually enter them.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password

itr674

I now have the same issue.

Error is CC508.

Seems they have some new popup, probably a security question.

Can Quicken get this fixed, please.

Quicken Anja

Hello @Will N,

Thank you for bringing this to our attention, and I understand the frustration this may cause you.

I took the liberty of checking your account internally, but I do not see any errors or that this financial institution is currently connected in your program. Have you deactivated the account and is the CC-503 error being received upon trying to reconnect it?

@itr674 thank you for adding to this discussion, though I apologize that you are also experiencing issues with this financial institution.

I was able to verify the error you are receiving internally which also includes the following error message "End user action required at the third-party site". Usually, this means that there is action required on the financial institution's end in which case you would need to reach out to the financial institution directly. However, before doing so, and given the CC-508 error code you are receiving, I also recommend that you review and follow the instructions found in this support article.

I hope this helps!

itr674

Thanks for reply, but after a call to AAFES Military Star Card they have closed my account because if inactivity.

Thanks again for reply.