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Unable to Download from AAFES Military Star (myecp.com)

Will N

I have been unable to download my AAFES Military Star Card transactions with Quicken since early December 2024. The account download was working fine for years and all of the sudden it stopped working. The AAFES Military Star website Quicken uses to connect is www.myecp.com, the same website I login for account information.

I have verified I can login in to the myecp.com site with the same credentials Quicken is using but Quicken stopped downloading transactions and now gives me error code CC-503 when I try resetting the account and says… "What you should know"… "We can't add this account because AAFES is telling us that your login is incorrect. Try again or, 1. Go to the AAFES Military Star Card website to verify or reset your login information. 2. When you are certain you know the correct login, try adding this account again."

I have tried resetting the account in Quicken, logging in to the AAFES Military Star website to check security settings, contacted AAFES Military Star (no help) and tried recommended solution from Moderator, Quicken Anja on same issue in October 2021, " Unable to Download from USAA & Military Star" by signing out of my data file completely and then signing back in to refresh the registration token for the Online Connected Services and followed the instructions provided below but, the issue continues to persist. It seems Quicken has stopped communicating with the account and I would like to get this resolved. Any help would be appreciated as I need to track the transactions without having to manually enter them.

Navigate to Edit
Preferences...
Quicken ID & Cloud accounts
Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
Follow the prompts to Sign Out
Sign back in using your Quicken ID (email) and password

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Comments

itr674

I now have the same issue.

Error is CC508.

Seems they have some new popup, probably a security question.

Can Quicken get this fixed, please.

Quicken Anja

Hello @Will N,

Thank you for bringing this to our attention, and I understand the frustration this may cause you.

I took the liberty of checking your account internally, but I do not see any errors or that this financial institution is currently connected in your program. Have you deactivated the account and is the CC-503 error being received upon trying to reconnect it?

@itr674 thank you for adding to this discussion, though I apologize that you are also experiencing issues with this financial institution.

I was able to verify the error you are receiving internally which also includes the following error message "End user action required at the third-party site". Usually, this means that there is action required on the financial institution's end in which case you would need to reach out to the financial institution directly. However, before doing so, and given the CC-508 error code you are receiving, I also recommend that you review and follow the instructions found in this support article.

I hope this helps!

itr674

Thanks for reply, but after a call to AAFES Military Star Card they have closed my account because if inactivity.

Thanks again for reply.

Will N

Anja, thank you for responding. The error code I am getting is CC-503, not CC-508. I have tried the following sseveral times… 1.Resetting, 2.Deactvating, and 3.Adding the account like a brand new account in hopes I could link to the existing data. Also tried your recommended solution, same issue October 2021.

My account is active. I used the credit card a few days ago, I am able to log in to myecp.com with the same credentials I am using in Quicken. Still getting error code CC-503 when deactivating and reactivating, resetting or, adding the account, same message... "We can't add this account because AAFES is telling us that your login is incorrect. Try again or, 1. Go to the AAFES Military Star Card website to verify or reset your login information. 2. When you are certain you know the correct login, try adding this account again."

The only thing I can think of that may have something to do with the problem is AAFES issued a new "improved" card with a security chip around a month or two ago but, card (account) number is the same, website login is the same and I can login in to the myecp.com site. I tried reaching out to AAFES to speak with someone in IT or website support but have not had any luck.

Quicken Anja

@itr674 Thanks for the update! Glad you were able to discover the root of the problem.

@Will N Thank you for following up with the additional details.

Just to be clear, upon reactivating, does the reactivation fail and produce CC-503, or does it appear successful and let you link the account before it produces CC-503?

As for troubleshooting this—I suggest you try to deactivate all accounts for this financial institution (if they are already deactivated, then you can skip the deactivation steps), then force Quicken to "discover" all available accounts and see if this will help resolve it. Please, follow the instructions below in order to do so.

Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab
Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
When finished, close the Account List
Close, then re-open Quicken
Navigate to Tools > Add Account
Walkthrough this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

Once that is done, see if the issue still continues to persist.

Let us know how it goes!

Will N

Hello Anja,

The account is deactivated for downloads which is the problem I'm having. I can not get it to reactivate. So, it is not successful to let me link the account because I'm getting error code CC-503. As a side note… "Save to password vault" will not save my credentials and blanks out because it's not successful.

I am going to "Online Services", "Setup Now", "Continue", "Activate One Step Update", entering my credentials and getting error code CC-503 after it tries to connect and fails.

Step 3 above… This is the only account I have with this financial institution. I checked and there is no other active or hidden accounts.

Step 4 may be the problem… In the General Tab, the Financial Institution area displays the name of the credit card but it's not a field I can click on to edit or remove the information. Almost like an account that is activated. Not sure why because the "Setup Now" option is available and "Activate Now" is displayed in the Account List. There is no information in the Account/Routing Number fields.

I am getting the same error when I close Quicken, re-open, go to "Tools" and "Add Account". Is there another way to remove the Financial Institution information so I can try to re-add the account?

Quicken Anja

Thank you for following up with the additional details.

It sounds like you have already followed the instructions found in this support article for CC-503. However, without disclosing your password, can you confirm that it does not contain some of the following special characters that may cause this error in Quicken— the ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/)?

Also, if you don't mind, can you provide a screenshot of what you are seeing in the general tab? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Be sure to redact any sensitive information.

Thank you!

Will N

Hi Anja,

My password has a couple of special characters but none of the ones you mentioned. Attached is a screenshot of what I'm seeing on the General Tab and the Activation Page after getting Error CC-503. Please let me know if you need anything else.

General Tab Screenshot 2025-01-16 134253.png

Quicken Activation Page Screenshot 2025-01-16 014929.png

Quicken Anja

Thank you for sharing the additional details and screenshots.

It’s puzzling that the option to erase the financial institution's name isn’t available, especially since the account is already deactivated. At this point, I recommend reaching out to Quicken Support directly for further assistance and possible escalation if necessary.

I apologize for any inconvenience and for not being able to resolve this issue here within the Community!

Quicken Kristina

Hello @Will N,

To help us further investigate the issue with being unable to edit/remove the financial institution name on your deactivated account, please navigate to Help>Report a Problem and send us a problem report with log files attached.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.

(CBT-547)