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Fidelity Rewards Visa ebill...the final straw?

Len

I have been using Quicken for over 25 years and have slowly resigned myself to the [Removed - Disruptive] version for Mac that I pay just as much for as Windows, which has significantly more to offer. So far it's been an acceptable price to pay to avoid the Blue Screen Of Death world.

The latest fiasco is even though I to have a working credit card account for my Fidelity Rewards Visa, the ebill I set up to track future payments in Bills & Income will not let me log in. I am told by Quicken that Fidelity Visa no longer supports ebills for some untold reason. I am also told Bank of America also no longer supports this.

[Removed - Sarcasm/Speculation]

Nonetheless, it would be great if Quicken wouldn't take away services that used to work, or perhaps find another way to let their users forecast balances. Apologies to Quicken if it was Fidelity and Bank of America who forced this on us for something that Quicken didn't do. I remain skeptical…

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Comments

Quicken Kristina

Hello @Len,

It's frustrating when features that used to work stop working. To assist with this issue, please provide more information. Was your Fidelity Rewards biller previously connected and working? Were you using bank bill pay via Direct Connect, or were you using Quicken Bill Manager? I do see that the Fidelity online biller connection shows as Degraded, which means that there is a known issue with that connection.

You also mention that Bank of America isn't supported anymore. Are you referring to bank bill pay via Direct Connect? If so, that feature went away when Bank of America decided to no longer support Direct Connect, because the connection method they now use does not support the two way communication needed for bank bill pay. They are working with us to try to improve support in Quicken Bill Manager.

I look forward to your reply!

Len

I use Bills & Income to forecast cash flows. Most of last year and before, my Fidelity Visa updated whenever there was a new statement. Now it doesn't, saying my pw needs to be updated. When I update it, I get asked for a phone number to which a text will be sent. I get the text, then enter it and "spinning wheel" happens. That's it. The worst part is that there is no notification from Quicken that this biller no longer supports this feature, nothing from a Fidelity Visa rep other than confirming my pw works and I should contact Quicken. I checked and BofA is not connected so I was incorrect about my experience with them.

Aside from losing functionality, no mention from Quicken that this service is no longer available is HORRIBLE customer service. What's even worse is Bills & Income offers Fidelity Visa as an option. What's up with that?

Quicken Kristina

Thank you for your reply,

To clarify, you mentioned that you checked and Bank of America wasn't connected. Were you able to reconnect, and did that correct the issue you were seeing with them?

Fidelity Visa still shows up as an option because, while the connection is degraded, that's not the same as being unsupported. It may be fixed in the future, although we do not have an ETA.

Thank you!

Len

I was told Bank of America is also unsupported. The biggest issue is Quicken makes no mention the service is not available for whatever reason. Wastes customers time and does nothing but add to frustration.

Quicken Kristina

Thank you for your reply,

If you are referring to Direct Connect and bank bill pay, that is no longer supported for bank of America.

Based on this article, if the account is a credit card account and you have that credit card account connected in your Quicken, you should be able to add it as an online biller. They have also been working on restoring support for quick pay. What is happening when you attempt to add Bank of America as on online biller?

Thank you!

Len

And yet when I click on New Bill, both Bank of America and Fidelity Signature Rewards Visa show up as options…why do this to customers?

UKR

https://community.quicken.com/discussion/comment/20473390#Comment_20473390

Have you run the Review and Repair Online Billers function, available under the gear icon in the Bills, Income & Transfers view?

If your bank (the one that runs your checking account) recently required you to reauthorize your checking account and/or your bank has changed from "Direct Connect" to "Express Web Connect" or "Express Web Connect+" you can no longer use Online Bill Pay direct to the bank or Quicken Bill Manager's Quick Pay function. The bank or biller no longer supports this function through Quicken.

IMHO, you have these alternatives (in no particular order of preference):

Use Quicken Bill Manager's Check Pay making sure to submit payment early enough (at least 3 weeks before due date) to allow time for delivery and processing of a paper check. Note: limited number of free transactions per month.
Every month logon to your bank's website and, using the bank's Bill Pay service, schedule your bill pay payments to be executed by the bank from your checking account.
In parallel to that, in Quicken use a regular Scheduled Reminder to record your payment. Repeat both actions every time another payment is due.
Bypass Bill Manager. Automate the process. Let the biller's (or credit card company's) computer system do all the work for you.
Logon to the biller's website once and set up their Autopay, APS, Direct debit, etc. service to make the current payment and all future payments on Due Date directly from your checking account.
In parallel to that, in Quicken, every month, record a regular Scheduled Reminder to keep track of your payments before they come due.
Write (or print with Quicken) a paper check and mail it to the biller, making sure to mail payment early enough (at least 10 days before due date) to allow time for delivery and processing.

I've been using method #3 for decades, since before the Internet and transaction download capabilities were even introduced. It's easy to get used to this process. And I have yet to miss a single payment.

Len

Thanks, but I'm using the Mac version and can't find any reference to Review and Repair Online Billers

Quicken Jasmine

Hello @Len,

Would you mind answering the question(s) previously provided by @Quicken Kristina? This is so that we may further assist you.

Thanks!

Len

Thought I did. Please let me know any questions you have.

Quicken Kristina

Thank you for your reply,

What is happening when you attempt to add Bank of America as on online biller? You said you see the option. Where in the process are you encountering issues? If you are seeing an error message/code, what is the exact error you're seeing? If possible, please provide a screenshot of the error (with any personal information redacted). If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

If you are not seeing any error, then please describe what is happening and where the connection process is failing.

Thank you!