OL-393-A error with Regions bank
I was having the 293-A error with Regions, then it worked for two days, now I am getting the OL-393-A error. Any troubleshooting steps?
Comments
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Hello @Ewm101,
We appreciate you letting us know about this issue!
First, please take a moment to review and follow the guidance found in this support article regarding error OL-393.
Let us know how it goes!
-Quicken Anja
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Thanks. I found that article earlier but it did not help. I am still getting the error.
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Having the same issue. Followed article but did not help. I spent more than an hour with tech but got no where. She said she would escalate but that was more than a week ago. I got an email telling me the issue was fixed but it isn't.
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I am using Direct Connect. It has been working well for a couple of months, but starting Feb. 6, 2025, I cannot upload billpay. I do get downloads of cleared checks and deposits, and my credit card downloads new entries. Only the billpay portion is failing.
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Still getting OL-393-A error when downloading from Regions Bank. Running Release R61.17. Is there a work order tracking number… a similar error happened in Dec '25, it took a month to 'fix' ..
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Please be advised that I am also receiving the OL 393 A error with Regions bank. Transactions are downloading but error message at end. The “last updated” info is not provided for Regions account.
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Hello All,
We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.
It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience in the meantime! Thank you.-Quicken Anja
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I also started getting this error on 2/7. Error report just sent.
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Happened to me too. I also sent the error report. Hopefully this is resolved soon. I have bills I need to pay.
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Thank you for sending the problem report @JohnnyIV,
If it's getting close to time to pay bills, to avoid late charges, I recommend using alternative means to send the payments. You may be able to use your bank's bill pay to send the payments. Most billers also let you pay them through their website or by phone (some charge a fee to pay by phone).
Thank you!
Quicken Kristina
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It's working now. Can someone say what the problem was?
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Thanks for letting us know, we are happy to hear this issue has been resolved for you! Our teams are currently still investigating this issue so there is no new information available at this time.
-Quicken Jasmine
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It worked for a few days now the error is back. This is very frustrating. It seems like error after error lately. I have never had this many problems with Quicken before.
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