Quicken Classic app won't stay open [Edited]
I tried yesterday and today the Quicken Classic app and it does not work. I see a blue screen with the name and after about 45 seconds it closes.
I tried reinstalling the app, another phone, resync the cloud data with no success.
Any ideas ?
Answers
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Hello @lacero,
That sounds like a frustrating issue. To help troubleshoot this, please provide more information. You mentioned that you see a blue screen, then the app closes after about 45 seconds. Does the blue screen you see look like the image below?
If it looks different, please provide more information about what exactly you are seeing, or a screenshot, if possible (please make sure to redact any personal information). If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
It sounds like you're encountering this issue on at least 2 smartphones. What kind of smartphones are they (for example, iPhone SE3)? Are they running an operating system that meets our minimum system requirements? See this article for information system requirements:
When was the last time the devices you're encountering this issue on were restarted? Sometimes, restarting the device can resolve issues with unexpected app behavior.
I look forward to your reply!
Quicken Kristina
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That is the screen that I am seeing. Both phones are running iOS 18.3.1. (iPhone 15 and 14).
If by restart you mean turn off-on the phone. I did that on one with the same result.I found some logs:
{"app_name":"Quicken","timestamp":"2025-02-15 14:57:17.00 -0500","app_version":"7.6.0",
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Thank you for your reply,
I'm not able to replicate the issue on my SE3 (which is also using iOS 18.3.1). Since you've already tried uninstalling and reinstalling the app, and that did not correct the issue on either device, I can think of a couple things that might be causing this.
Just in case the app is still open, but is somehow being suspended before it fully comes up, please check the app switcher to see if the app is there. To do that, swipe up from the bottom to the middle of your screen and hold until you see the App Switcher. Once in that switcher, see if you can find the Quicken Mobile app and try selecting it to see if it will finish opening.
The other possibility is if there's something about the file you have synced with the cloud that is causing the app to be unable to open. Which version of Quicken for Mac are you using? You can see this by going to Quicken>About Quicken.
The window that comes up will show you the version you are using.
Thank you!
Quicken Kristina
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My version, this was working before.
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It is working … I redid a uninstall - power off - power on - reinstall. And it works …
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Thank you for the follow-up,
I'm glad to hear you got it working again!
If you need further assistance, please feel free to reach out!
Quicken Kristina
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