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USAA FSB - Need to reauthorize almost daily

Dave in SF

After happily using Quicken to connect to my USAA banking accounts for years, I am suddenly experiencing pretty much daily failures which require me to go through the process of reauthorizing the connection. The error I receive is FDP-105.

There is some text indicating an issue matching account numbers, or something like that, but none of my account numbers have changed, I have not added or removed any accounts, and there is no obvious explanation for why this started occurring a few weeks ago.

If I go through the process to reconnect the accounts to Quicken, that works fine for a day or two, and then the connections will start failing again. This is really annoying and frustrating.

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Comments

Quicken Anja

Hello @Dave in SF,

We appreciate you taking the time to reach out and tell us about this issue!

Upon reviewing your account, I am not seeing any internal errors occur for USAA. Therefore, we will need to gather some additional information to further investigate.

Have you noticed any patterns in when the disconnections happen (e.g., after a Quicken update, at certain times of the day, etc.)?
Are you receiving this error for all your USAA accounts or only specific ones?
Are you using a VPN, firewall, or security software that could potentially be interfering with the connection?
Could you please provide a screenshot of what you are seeing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
Could you confirm where your Quicken data file is stored? Is it on your local hard drive or in a cloud-based/external drive (e.g.: iCloud, Dropbox, USB, etc.)?
Last, could you please submit your log files so we can investigate further? You can do this by navigating to Help > Report a Problem.

Looking forward to your response!

mcevilley

Having similar problem. 3 days in a row now. only 1 or 2 USAA accounts affected, both are credit cards. Reconnected one CC account at 7AM this and just had to reconnect the other CC account now (11:54 EST).

Error code 324: Account not found. (NOTE: The account has been active for over 5 years and has not changed.)

Error last seen: 2025-03-06 16:47:43 +0000

WCC Code: CC-506

Sharkbait

I've also had this same issue for the last few days. Of three accounts, two are checking and one is a CC. It's the CC account that seems to be having the issue. When the update process starts, it says it's updating 3 existing accounts. After I go thru the process to reconnect the accounts with USAA, the Quicken screen shows the New Accounts header with the CC account under it, and the two checking accounts under the Existing Accounts header - this despite correctly linking the accounts on a prior screen. I'll submit a log file. TIA.

Quicken Anja

Hello @mcevilley & @Sharkbait,

We appreciate you both adding to this discussion and telling us about your issue!

We will be forwarding this issue to the proper channels to have this further investigated. If you have not done so already, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. If you have already submitted a problem report, then please disregard the above instructions, and thank you for submitting.

We apologize for any inconvenience in the meantime! Thank you.

spinnaker jib

I am among those who did use the "report a problem" feature to upload logs. Has there been any progress with resolving this (must reauthorize USAA accounts daily) problem?

Quicken Jasmine

https://community.quicken.com/discussion/comment/20481528#Comment_20481528

Hello,

Thanks for reaching out!

This issue has been reported and I can see that our teams are currently investigating this issue to work towards a resolution. However, there is no current ETA nor any new information/updates that I can provide.

Thank you for your continued patience and support!

(CBT-608)

dccrens

This is happening to me, too. USAA eonnection error CC506. This is ridiculous. I should not have to disconnect and reconnect my accounts every couple of days. I have used the "report problem" as above.

dccrens

Still getting this problem, but now Fidelity is doing the same thing.

Quicken Kristina

Hello @dccrens,

Thank you for letting us know you're also impacted by this issue. The CBT is still open and in work. We do not have an ETA.

What issues are you seeing with Fidelity? Are you seeing the same error message/code, or a different error? Please be aware that this is currently a known issue connecting with Fidelity Investments. See the Community Alert linked below for details:

https://community.quicken.com/discussion/7961453/new-4-4-25-fidelity-investments-ol-295-16503-errors

Thank you!

Msavitzky

I’m having the same problem. All accounts from a single financial institution require reconnection daily. I’m using Quicken home and business for Mac subscription. If this is indeed resolved , I’d like to be informed of the solution. Thank you.

Quicken Anja

Hello @Msavitzky,

We appreciate you reaching out!

To clarify—is the issue you are experiencing with USAA as well? If not, could you please specify which financial institution you are experiencing issues with?

Thank you!

Alanlsu1

Having same issue with USAA checking & visa accounts. Have to reauthorize daily.

M477

I too am having this problem with all USAA FSB accounts. Please address…

"A name or number for your USAA Federal Savings Bank account may have changed. Let’s fix the issue by reconnecting your account. (CP_ACCOUNT_NOT_FOUND)"

Days in Error: 30
Error Code: CP_ACCOUNT_NOT_FOUND ()
Error last seen: 2025-05-10 17:00:22 +0000
Internal ID: 320739065568482562

Andrew B

@Quicken Anja Would you please update the notification (1) to note that this is affecting Mac users as well? It seems to be affecting a lot of us. 2 of my 8 accounts, again this morning. Tired of reconnecting. Thank you.

(1) - https://community.quicken.com/discussion/7961756/ongoing-5-1-25-usaa-cc-506#latest