"Sign in to Citi Cards bank failed. Try again."

bfurr1

I am still getting, "Sign in to Citi Cards bank failed. Try again." Is there anything I can do?

Quicken Anja

Hello @bfurr1,

We appreciate you taking the time to bring this issue to our attention!

We will need to gather some additional details to further investigate.

1. Upon reviewing your account internally, I do not see Citi Cards listed. Is the account(s) currently deactivated?
2. When did you first notice this issue started?
3. Are you able to log into Citi’s website directly using the same credentials without any issues?
4. Are you using any VPN or firewall settings that may be interfering with the connection?
5. Have you recently installed any Quicken updates that may have coincided with the issue reoccurring?
6. Where is your Quicken data file currently stored? Is it saved on your local hard drive ( C: drive), an external drive or cloud-synced folder (such as Dropbox, OneDrive, or Google Drive), or a network location? Storing the file in an external, cloud-synced, or network location can sometimes cause connectivity or corruption issues.
7. Last, could you please provide your log files by submitting a Problem Report so we can look internally as well? To do so, please navigate to Help > Report a problem.
   

Let us know so we can help investigate this further!

bfurr1

We will need to gather some additional details to further investigate.

Full Quicken error message states:"Sign in to Citi Cards bank failed. Try again.
Sorry, the sign failed do to time out or a connection error.
Select Sign In to authenticate via your web browser."
When I select as requested, I get the same message.

1. Upon reviewing your account internally, I do not see Citi Cards listed. Is the account(s) currently deactivated?
   Not currently deactivated.
   Listed as Account Name: Costco VISA -- Citi Cards XXXXXXXXXXXXXXX7615
2. When did you first notice this issue started? -- months ago
3. Are you able to log into Citi’s website directly using the same credentials without any issues? -- yes
4. Are you using any VPN or firewall settings that may be interfering with the connection? -- no
5. Have you recently installed any Quicken updates that may have coincided with the issue reoccurring? -- no
6. Where is your Quicken data file currently stored? Is it saved on your local hard drive ( C: drive), an external drive or cloud-synced folder (such as Dropbox, OneDrive, or Google Drive), or a network location? Storing the file in an external, cloud-synced, or network location can sometimes cause connectivity or corruption issues. -- local c: drive
7. Last, could you please provide your log files by submitting a Problem Report so we can look internally as well? To do so, please navigate to Help > Report a problem. -- done

bfurr1

I just got it to work!!

Quicken Anja

https://community.quicken.com/discussion/comment/20480698#Comment_20480698

Thanks for following up and letting us know that it's working now! Would you mind sharing any steps you took to resolve it? This could help others who might be experiencing the same or a similar issue.

Thank you!