RESOLVED! 3/22/25 TIAA Bought Out By EverBank
We are receiving reports that users with TIAA can no longer connect or download transactions. This is due to Everbank buying TIAA out last fall, and it looks like it is going through a migration. This is a known issue that has been escalated internally.
This has been escalated internally, though we do not have an ETA at this time.
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Thank you!
(Ticket# 11652722/CTP-12399)
[Edit - Update Removed, our teams received feedback that Everbank Consumer does not allow TIAA customers to connect]
Quicken Kristina
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UPDATE 3/18/25
We advise TIAA/EverBank users experiencing issues with Quicken downloads to first change their password directly at EverBank. After updating the password, attempt to enable Quicken for transaction downloads again.
If the issue persists after changing the password, please contact EverBank for assistance in obtaining a username and password that will work with Quicken.
We will continue to monitor the situation and provide updates as needed.
-Quicken Jasmine
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RESOLVED 3/22/25
This issue has been marked as resolved. However, this Alert will remain available for a few days for those who may still be experiencing this.
If you are still experiencing issues connecting and the instructions in the previous post do not resolve the issue, please reach out to Quicken Support directly for assistance, or post to the active discussions on the Community. For Quicken for Windows, click here. For Quicken for Mac, click here.
Thank you!
Quicken Kristina
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